Alexandria Volkswagen | Page 76

Used Jetta purchase Neville was wonderfully attentive and helpful during our visit. He let us in right as the doors opened at noon, and helped me right away find what I w Neville was wonderfully attentive and helpful during our visit. He let us in right as the doors opened at noon, and helped me right away find what I was looking for. I had been to 2 other dealers prior to coming to Alexandria. My only complaint would be the lack of flexibility in getting out of my lease one month early. The dealership, nor Volkswagen would waive my final monthly fee even though I was getting into another Volkswagen, financed through Volkswagen Credit. Neville has been very kind to follow-up with me since my purchase to check on me. More

Two trades, one car We owed quite a lot on out trades but so far the offer we got from here was more reasonable than anything else. We got our frist Tiguan and first VW e We owed quite a lot on out trades but so far the offer we got from here was more reasonable than anything else. We got our frist Tiguan and first VW ever and we love it so far. Fred was quite patient and optimistic and had our car cleaned up while we were at Launch. More

Purchase of VW GTI over internet Sales consultant, Neville Bradshaw was very perceptive and responsive to conducting negotiations and contracting through a process that fit in with my Sales consultant, Neville Bradshaw was very perceptive and responsive to conducting negotiations and contracting through a process that fit in with my schedule and work requirements. Minimizing the time that I had to be away from the office while still allowing me a fair and reasonable avenue to negotiate price and terms. I would definitely but another vehicle from this sales consultant and dealership. More

Bad Customer Service Went two weeks ago to see a 2011 Mini that was online and was told it had not arrived yet. Got a card from Mr Hamlet and was told once the vehicle arr Went two weeks ago to see a 2011 Mini that was online and was told it had not arrived yet. Got a card from Mr Hamlet and was told once the vehicle arrived he would call. He did call me and said the vehicle was there. Online it said it was a manuel trans. The pictures sent to me was a Automatic. I asked about this and was told it was a Automatic manuel. Really, I know the difference. I made an appointment to see the vehicle Sunday 4/14 at 12. The salesman called me Saturday to make sure I was coming. I said yes I was. I traveled 50 miles each way to see this vehicle twice. I got a call 10 minutes before I was due to say the vehicle was sold. I said are you sure and he said he drove by and it was gone. I was his day off and I guess he didn't go in to make sure. I went to the dealership since I was very close and made sure and the salesman was not there. What they don't realize is I have been in the car business for 20 years and this is a perfect example of Bad Customer Service. Wont be making a 3 third trip. Will stick to Maryland dealers. More

Good Buying Experience Sales Consultant very personable, but quite as knowledgeable as we thought he should have been. Had two/three basic questions that couldn't answer im Sales Consultant very personable, but quite as knowledgeable as we thought he should have been. Had two/three basic questions that couldn't answer immediately. Otherwise, very attentive and diligent towards making the sale. More

Terrific experience! I am a first time VW buyer, and I had contacted several dealerships in my area as well as Northern VA. Hands down, Alexandria VW offered the best deal I am a first time VW buyer, and I had contacted several dealerships in my area as well as Northern VA. Hands down, Alexandria VW offered the best deal without any hassle. In addition, the sales team was great! It was the best car-buying experience I’ve ever had! More

Best Buying Experience Ever Wow where do I start My salesperson Katherine Carmon was very professional and she was very attentive to my need if you looking for a nice certified Wow where do I start My salesperson Katherine Carmon was very professional and she was very attentive to my need if you looking for a nice certified or new vehicle please go see her she will make it happen. More

Best Customer Service Ever I did a lot of research and test driving before contacting Alexandria Volkswagen. By this point, I pretty much knew I wanted some model of VW. Well, I I did a lot of research and test driving before contacting Alexandria Volkswagen. By this point, I pretty much knew I wanted some model of VW. Well, I lucked up and was blessed with the best ever assistance by Katherine Carmen. Best customer service - bar none. Efficient, knowledgeable, non-pushy but truly assisted with helping me make the right decision. She allowed- and still allows - me to text her with simple questions. And it feels good to know, without fail, before the end of the day, I will have my response from Katherine. More

I really appreciated the “no bull****” deal they made. I really for the first time ever enjoyed my car leasing experience. Gary and Bob together worked to get me the deal I wanted without all the games. I I really for the first time ever enjoyed my car leasing experience. Gary and Bob together worked to get me the deal I wanted without all the games. I came in, told them what I wanted and they made it happen. They went above and beyond to get me the vehicle I wanted when the only one they had was in a horrible color. Everything was so simple to understand, they didn’t try to hide any fees or anything. I kept waiting for the “gotcha” moment but everything was exactly as we agreed upon and I will for sure be back in 3 years when my lease is up. More

Automobile purchase Everyone that I came in contact with doing my automobile purchase was very courteous and friendly. The salesperson Sami Salimi was very patient with Everyone that I came in contact with doing my automobile purchase was very courteous and friendly. The salesperson Sami Salimi was very patient with me during my decision making.I am truly happy with my Volkswagen tiquan More