Alexandria Volkswagen

Friendly and helpful personnel, fluent purchase process! After 30 years of excellent Volkswagen experience in Europe, we were curious how it would be in the USA. The Alexandria Volkswagen dealership met our After 30 years of excellent Volkswagen experience in Europe, we were curious how it would be in the USA. The Alexandria Volkswagen dealership met our expectations in a perfect way. We were welcomed by a very friendly and knowledgeable sales agent, Mr Dean Reyes who guided us through the purchase process. Without hesitation, he took the necessary time to show us different models, gave excellent advice matching our needs and explained every step in the administration process. More

Katherine C. Is the Best Katherine C. helped me with the purchase of my Atlas, the car somehow came with the wrong rims and Katherine was extremely helpful to get the situatio Katherine C. helped me with the purchase of my Atlas, the car somehow came with the wrong rims and Katherine was extremely helpful to get the situation fixed. I’m very happy with the final solution. Thank you, SK More

Wonderful experience! Our salesperson Katherine C. was the best we’ve ever worked with. This was our first VW purchase, but after the great service and easy buying experien Our salesperson Katherine C. was the best we’ve ever worked with. This was our first VW purchase, but after the great service and easy buying experience we had, it will not be our last VW from Alexandria VW and Katherine! More

Bait and switch I purchased my first VW from Alexandria VW in 2001 and recently went there to look at new 2018 VW Atlas they listed on the web site for 29200. When we I purchased my first VW from Alexandria VW in 2001 and recently went there to look at new 2018 VW Atlas they listed on the web site for 29200. When we started to discuss numbers 29200 turned into 33650 final price. Apparently to get an advertised price you need to recently graduate from college, be in the military and work for a selected few "partnership" companies all at the same time. Plus they added a 'Paint protection" in addition to destination charge, tax and processing fee. This place has gone downhill from last time I was there, they advertise lower than other dealership prices which are not available to everyone to get people in the door and than try to make a sale. I will not support this and will take my business elsewhere. More

Rude owner and incompetent staff After the dealership has ignored all of our request and had screwd up the title of a new car we bought from them I got in touch with the owner who was After the dealership has ignored all of our request and had screwd up the title of a new car we bought from them I got in touch with the owner who was saying that his team is polite while ignoring the fact that they are completly incopetent. More

Friendly, Honest, and Helpful My search for a quality Subaru at a fair price surprisingly landed me at this VW dealership, but I am glad it did. Gary Campbell was particularly fabu My search for a quality Subaru at a fair price surprisingly landed me at this VW dealership, but I am glad it did. Gary Campbell was particularly fabulous: extremely helpful, friendly, knowledgeable and honest. The pre-owned Outback needed a few tweaks which were thoroughly addressed, but took a little longer than expected, so they gave me a nice loaner to drive so I didn't miss my sister's wedding. Quality service was also prevalent during the financing and vehicle registration processes. More

Honest and consistent I saw the car I wanted here and liked the price. Spoke to Fred on the phone who was nice and honest about the price I saw the car I wanted here and liked the price. Spoke to Fred on the phone who was nice and honest about the price More

Bad Services This dealer has pulled my credit report without my authorization! Stay away!!! Stay away!!!Stay away!!! Stay away!!!Stay away!!!Stay away!!!TERRIBLE This dealer has pulled my credit report without my authorization! Stay away!!! Stay away!!!Stay away!!! Stay away!!!Stay away!!!Stay away!!!TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!! DEFINITELY NOT GOING HERE EVER! More

Honest and professional staff I highly recommend anyone looking to purchase a VW to do so at the Alexandria location. The staff were very friendly and accommodating. The specif I highly recommend anyone looking to purchase a VW to do so at the Alexandria location. The staff were very friendly and accommodating. The specific model and color car I wanted was not available at the Alexandria dealership, but the saleswoman located the car I wanted at another dealership and had it brought to Alexandria the same day. The finance staff was also very helpful in working with me on a price/lease term that fit my budget. At no time did I feel like I was being duped or cheated. I appreciated their honesty during the lease negotiations. More

worse customer services ever The worse customer and services ever my car was there two days for a recall letter they call me to pick up because was all done when a I start the car The worse customer and services ever my car was there two days for a recall letter they call me to pick up because was all done when a I start the car engine light was on I suppose to be off because was one of the problem should be solved when I complain the guy ignored me, I never go back again to do services or buy any car :| More