Alexandria Volkswagen

Everything I wanted Gary was great, very friendly and easy to talk to. He worked extremely hard to find the perfect vehicle for me and that he could get it to me within m Gary was great, very friendly and easy to talk to. He worked extremely hard to find the perfect vehicle for me and that he could get it to me within my time frame More

Customer satisfaction - is that important? I recently purchased a used Honda Civic from Alexandria Volkswagen. The purchase price was fair, the sales representative was pleasant, the administr I recently purchased a used Honda Civic from Alexandria Volkswagen. The purchase price was fair, the sales representative was pleasant, the administrative processes were efficient, and, in the end, Alexandria Volkswagen did all they could to get me on the road in my new car as quickly as possible. Unfortunately while traveling home the car experienced a minor problem with the Tire Pressure Monitoring System (TPMS) that necessitated a return trip to Alexandria Volkswagen. After reading the car's owner's manual, it appeared the car needed to go to Honda to assess and correct the TPMS problem. As a warranty issue, the repair had to follow Alexandria Volkswagen's process which proved to be grossly inefficient and, in my view, demonstrated absolutely no concern for customer satisfaction. The end result, the car was with Alexandria Volkswagen for three days during which its repair status and return date/time were unclear. Worse yet, while the TPMS error indication is now gone the root cause of the problem, Alexandria's replacement of the tires with something other than specified remains. The final assessment, Alexandria Volkswagen is all about customer satisfaction up to the point of sale, you are on your own after that. More

Wicked good customer service! Gary is a very professional, honest, and patient car sales man. Very personable and did not hesitate to accommodate our requests. He was able to nego Gary is a very professional, honest, and patient car sales man. Very personable and did not hesitate to accommodate our requests. He was able to negotiate a great deal on a new car! More

Gary Campbell- The best POC Alexandria VW rocks. Gary Campbell is the guy to see to make your experience fun, easy, and worth your time. Thanks for making this a great expe Alexandria VW rocks. Gary Campbell is the guy to see to make your experience fun, easy, and worth your time. Thanks for making this a great experience. More

IF YOU WANT TO GET ROBBED, GO TO VOLKSWAGEN ALEXANDRIA This garage is a bunch of thieves. $129.90 to tighten a loosened gas cap!!!! My check engine light turned on one day, so I made an appointment for This garage is a bunch of thieves. $129.90 to tighten a loosened gas cap!!!! My check engine light turned on one day, so I made an appointment for the following morning. Since I was at the garage and it had been nearly a year since my car's last service, I thought I may as well get its 60k mile service. Approving up to $575 to service it, I left confident that it would all be resolved. When I came back, they had charged me $349.29 just for the labor and $179.78 for parts. (FYI, this service is $149.29 more than what VW Sterling charges near Dulles). Despite authorizing a complete service, they charged an ADDITIONAL $129.90 JUST TO TIGHTEN THE GAS CAP which turned off the check engine light. This is pure robbery. It would be hard to believe that they did not see the error code of the yellow engine light while doing the $350 of labor just to change some oil, spark plugs, filters and rotate the tires. If none of the techs would think to tighten the gas cap (the first thing that turns up in a google search of "why is my engine light on", then this is utter incompetence and just a way to charge more money. I highly recommend only going to VW Sterling and working with Bob Derby. More

Great customer service - and quick! Alexandria VW are excellent to work with - Katherine Carmon made everything so easy and straightforward it was a pleasure to work with her. Happy to r Alexandria VW are excellent to work with - Katherine Carmon made everything so easy and straightforward it was a pleasure to work with her. Happy to remain a very satisfied VW customer! More

Best Dealership Experience! Thank you Neville and May for making buying my new car such a smooth experience! I have bought several cars from dealers over the years and this by fa Thank you Neville and May for making buying my new car such a smooth experience! I have bought several cars from dealers over the years and this by far the best experience I've had! Thanks again! More

Touareg purchase Neville Bradshaw went above and beyond for over a week to make the experience enjoyable while staying professional at all times to make the sale. Neville Bradshaw went above and beyond for over a week to make the experience enjoyable while staying professional at all times to make the sale. More

Love my Vehicle! My new Jeep is awesome! Neville was so great, he worked with us to help me purchase my dream vehicle. He even took the time to send me pictures from h My new Jeep is awesome! Neville was so great, he worked with us to help me purchase my dream vehicle. He even took the time to send me pictures from his cellphone to help me. Rob Dent also helped in confirming if the vehicle was automatic or manual, when there was confusion on the website. Thank you guys so much !! -Jackie More

Good buying experience. Neville Bradshaw was knowledgeable and friendly and a pleasure to work with in buying my new 2018 VW Alltrack. I would recommend him if your are in Neville Bradshaw was knowledgeable and friendly and a pleasure to work with in buying my new 2018 VW Alltrack. I would recommend him if your are in the market for a new VW More