Alexandria Volkswagen

Basically stole money from us to just mess our car up more Thanks to the Volkswagen dealership in Alexandria, my car won’t start. I took my car in for a weird noise & after I picked it up, we don’t even have s Thanks to the Volkswagen dealership in Alexandria, my car won’t start. I took my car in for a weird noise & after I picked it up, we don’t even have success with jumping it. We even had to jump it in the parking lot at the dealership, and they told us it was just because they “had the battery out for a few days.” We had horrible service when we had the car in the shop, and they even lost my keys for a day. Now we are trying to have them bring it back in to look at it and we have had little to no response from dealership, or compensation for the plus $100 we paid to just have them just look at it. I am now stranded at a target. Extremely frustrating and disappointing. More

Great car buying experience Neville helped us when we went in to purchase a used car. The entire process was quick and easy. He answered all our questions and was very attentive. Neville helped us when we went in to purchase a used car. The entire process was quick and easy. He answered all our questions and was very attentive. May helped us with the financing portion she was helpful and made the process very smooth. Overall we are so happy with the experience we had buying our car. More

Good Used Car Buying Experience I bought a 2012 VW Golf for my son about a year ago at Alexandria VW and realized today that I forgot to post a review here. I am very satisfied with I bought a 2012 VW Golf for my son about a year ago at Alexandria VW and realized today that I forgot to post a review here. I am very satisfied with my purchase and the service I received from this dealer. The car was priced right and there were not many surprises during the negotiation process. I will return here again soon to shop for a new VW. More

2015 VW CPO Purchase Neville Bradshaw made the purchase of my 2015 VW Golf TDI SEL easy with the added confidence of VW’s CPO program. Saw the car online, stopped by the Neville Bradshaw made the purchase of my 2015 VW Golf TDI SEL easy with the added confidence of VW’s CPO program. Saw the car online, stopped by the dealership to meet with Neville, and completed the purchase within 1 hour. Given that I reside in Richmond, it was an easy train ride up to Alexandria to pick up the vehicle. Definitely work with Neville! Neville has a very professional and calming demeanor that makes the car buying experience a pleasure. Very happy with my purchase! More

He tried really hard for the customer Neviell tries hard to balance dealer's and customer's interest. I appreciate that he acknowledged my point about various things. Overall, it was a p Neviell tries hard to balance dealer's and customer's interest. I appreciate that he acknowledged my point about various things. Overall, it was a pleasant car buying experience. More

Bait-and-Switch, not willing to explain and unwelcoming I was treated with absolute disrespect during my visit on Saturday, September 29th, 2018. I went in to view a CPO vehicle ('15 VW GTI Autobahn - Silve I was treated with absolute disrespect during my visit on Saturday, September 29th, 2018. I went in to view a CPO vehicle ('15 VW GTI Autobahn - Silver) that had very competitive pricing, and worked with Dean through the process. Things were going overall well through the 4 hours I was there. The Sales Manager Chip was very friendly, and was the one who originally scheduled my appointment with Dean. I understand this may be a smaller dealership, but I was uncomfortable at multiple times such as... Provided the vehicle to test drive but without anybody with me or verification of my valid driver's license or insurance and being shown the vehicle paperwork while having been seated right across the bathroom door. The absolute worst is yet to come... 1. The front passenger wheel was heavily curb rashed, and I requested a quote to have it repaired from the dealer upon pickup or later w/ appointment, but they refused to let me pay for it separately and insisted on placing it on the sale price to finance. 2. After being provided the paperwork for the Volkswagen 112-point CPO inspection paperwork, I noted that the entire section for Underbody was incomplete (which may be due to the fact that this car had only been on the lot for 8 days), with the exception of the tires and tread. When questioned how this part was not completed, yet placed on sale as CPO, Dean assured me it CPO, stepped away for 1 minute and came back with the checkmarks on the sheet. That did not put my mind at ease. 3. The invoice contained a $795 "Destination Fee". Dean himself told me the vehicle had been traded into the location, and when I asked what this charge was, he told me this is how the dealer includes the 2yr Bumper-to-Bumper CPO vehicle warranty. This bumper-to-bumper coverage should inherently be included within VW's Certification standards, as well as SiriusXM for compatible vehicles (which was not mentioned even once). Either this was false, or intentionally misleading since the price listed online and in the dealership was for a VW Certified Pre-Owned Vehicle. When I told them to stop before running credit, and I would need another day to consider, as well as contact VW to better understand the certification process, Dean told me that I wasted his time, that he would not sell me the vehicle even if I came back the next day, and that I was no longer welcome at the dealership. Despite only wanting clear and comfortable explanations for a relatively new car buyer (Under 30, 2nd vehicle purchase), I was essentially kicked out of the dealership. When I asked for the personal information I had submitted on the paperwork, the financial manager said "you're not buying the car?" with an attitude and pushed the paperwork back towards me. They would not allow me to take any of the vehicle information, invoice or inspection paperwork (copies) with me. Suffice to say, I definitely won't return to this dealership, and I've already retold these events to several friends, family and coworker. I'm also filing a complaint with corporate VW to ensure that this dealership's CPO process is audited, because of my concerns with the inspection paperwork just getting checks from the salesperson and not wanting to take the chance of others getting an improperly certified vehicle. More

Friendly and Helpful TLDR: Brett and Joe were extremely helpful in finding my wife and I the best car for the money we were looking to spend, and also helped us make sure TLDR: Brett and Joe were extremely helpful in finding my wife and I the best car for the money we were looking to spend, and also helped us make sure it was CPO. My wife and I were trying to locate a replacement car for our previous one that was totaled in an accident. So we started shopping around, and we only had so much time before the rental we had was to be turned in. After a poor experience at a dealership near us, we decided to broaden our search to outside the state of Maryland. That's where we found the website for Alexandria VW. We called pretty late at night on a Thursday with interest in a few different TDI models they had on the website, and we were connected to Brett, who immediately went searching the lot to ensure they were present before we even drove out. When we arrived, Brett was cordial and helpful from start to finish, and was as honest and forthcoming with information as a person could possibly be. He even ran preliminary numbers for us so neither us or him would be wasting time on a car that wasn't going to be purchased. Following the salesfloor portion, Joe was the finance officer who ensured our paperwork portion of the purchase process was smooth. He walked us through all the available options and add-ons, didn't disguise anything, and we all had somes laughs. Before we could finish the paperwork, the internet for the dealership went down, and they went the extra mile to ensure we could drive the car home that day and finish the paperwork later. Overall, this is a great dealership and I highly recommend it. P.S. if your looking for a TDI in particular, ask for Brett. He'll make sure you find what you're looking for. More

Great Experience buying a GTI! I had a great experience with Sami buying a new GTI! The process was quick and easy and the price was fair! I would definitely recommend Sami and Alex I had a great experience with Sami buying a new GTI! The process was quick and easy and the price was fair! I would definitely recommend Sami and Alexandria VW! More

Alexandria VW and Gary Campbell exceeded my expectations! After experiencing disappointing service at another VW dealership in the area, I went Alexandria VW. The dealership exceeded my expectations on every After experiencing disappointing service at another VW dealership in the area, I went Alexandria VW. The dealership exceeded my expectations on every level. And my sales associate, Gary Campbell, was amazing. For anyone who dreads the process of leasing and/or buying a car due to all the stereotypical antics, see Gary...he is the consummate professional and delivers superior customer service. More

Excellent Service Alexandria VW was very easy and friendly. Their customer service was excellent, contacting me immediately when the Golf I wanted came in. They answere Alexandria VW was very easy and friendly. Their customer service was excellent, contacting me immediately when the Golf I wanted came in. They answered all the questions I had about the vehicle and they were very accommodating with financing, clearly outlining everything without trying to throw in any hidden fees like most dealerships. They take care of vehicle registration for you so you don't have to go through the whole process that is the DMV which is also really nice. Neville Bradshaw was my rep and he was fantastic! Only thing that could use improvement is if they topped off the tank for you like most other dealerships do. More