Alexandria Volkswagen

Hidden fees; required extended warranty Neville did his best to make the sale, but for one reason or another the dealership requires that an 800.00 extended warranty be included with certifi Neville did his best to make the sale, but for one reason or another the dealership requires that an 800.00 extended warranty be included with certified vehicles. Which was not wanted and was an unadvertised line item. As a competent vw owner, I feel that warranty in my case would be unnecessary and I'm willing as a consumer to make that choice. It seems that the dealership is confusing certification and warranty... The service manager was inflexible, and only offered the opportunity to view other vehicles of which I was not interested in. The attitude was short, condescending, and unwelcoming. After driving 70 miles, this was a waste of time. There are approximately 30 diesels on the lot. The one I was looking at was there for two months. The market is saturated with diesels, and vw' reputation has been tarnished. I wish them luck on selling their diesel inventory. More

Best experience I have ever hsd Sami is great this was the best experience I ever had at a dealership. Not there for a long time. He is a great guy. Sami is great this was the best experience I ever had at a dealership. Not there for a long time. He is a great guy. More

Great experience! Z was excellent to work with and answered all questions promptly and fully. I highly recommend him and would buy another vehicle from him any day. Z was excellent to work with and answered all questions promptly and fully. I highly recommend him and would buy another vehicle from him any day. More

Help with a great deal! Sami helped negotiated the price with the sales management and got us a great deal ! Even got us some extra things that lowered the price. Sami helped negotiated the price with the sales management and got us a great deal ! Even got us some extra things that lowered the price. More

Great customer service for 2019 Jetta SE We had a great experience with Roger Shewmaker and the rest of the team at Alexandria VW. Roger was straight to the point, answered our questions w/o We had a great experience with Roger Shewmaker and the rest of the team at Alexandria VW. Roger was straight to the point, answered our questions w/o the extra negotiations, and avoided being pushy or selly, which is always good in our opinion. He also cares about his customers and told us if anything is wrong with the car to come to him, first, so he can make it right. Laid back and just worked with us. The manager also came by and encouraged to do a test drive. Overall, we are very pleased with our experience and are extremely pleased with our purchase. More

2018 Gold Bought a new Golf. Had a very pleasant experience. I enjoyed working Nathaniel--he went out of his way to help and was delightful to work with. Bought a new Golf. Had a very pleasant experience. I enjoyed working Nathaniel--he went out of his way to help and was delightful to work with. More

Eager to satisfy! I had stopped in to look at a GTI, I was greeted by Z whom I spoke with earlier. He was very kind, had great active listening skills, and wanted to kn I had stopped in to look at a GTI, I was greeted by Z whom I spoke with earlier. He was very kind, had great active listening skills, and wanted to know what I was looking to accomplish vehicle wise. After I bought the car, I had to drop off a rental and he volunteered his time from his busy schedule to help me. Given that effort, I give an A+ for customer satisfaction and employee performance. After talking with Z I spoke with Jasmin whom was also very courteous and had a smile seemingly happy to assist in my needs. More

Diligent and caring Just bought a CPO Jetta TDI SportWagen with the caring help of Dean Reyes. After a false start, I'd written a car like this within my budget but Dean Just bought a CPO Jetta TDI SportWagen with the caring help of Dean Reyes. After a false start, I'd written a car like this within my budget but Dean didn't give up and in a few days called me with the perfect vehicle to meet all my needs. So far, the service people have been able to answer all my questions in the kindest, complete way. Highly recommend! More

A good car for me. But I want to get help. No help. My husband bought for me a Honda CRV SUV at Alexandria Volkswagen. I really like the blue car. I wish we could get what I asked for. I wanted to get a My husband bought for me a Honda CRV SUV at Alexandria Volkswagen. I really like the blue car. I wish we could get what I asked for. I wanted to get an oil change and another car key. I did not get those. I am happy with the price. It is okay. The salesman was nice. He showed me how to use the car. Still it is nice when you get everything you want. I didn't get it all. My first language is spanish, so sorry if this does not make too much sense. Gracias para no ayudarme en todo. Me gusta el coche. Julia More

My new Tiguan Sami Salimi was extremely helpful during my first car buying experience at a dealership. He was a pleasure to work with and I recommend his services i Sami Salimi was extremely helpful during my first car buying experience at a dealership. He was a pleasure to work with and I recommend his services if you are looking for a VW. I love my new Tiguan! More