Alexandria Volkswagen

I've been here several times for service, but it's really declined, and then I tried a sales experience. Nope, Nada, NO! Like I say, I'd been here a number of times for service, it started getting bad when declined, and then I tried a sales experience. Nope, Nada, NO! Like I say, I'd been here a number of times for service, it started getting bad when, without authorization, they topped off the AdBlu during an oil change, and charing dealer prices. Then there was when I had an engine warning light come on, I relayed the exact terminology from the owner's manual, and they looked at like as if I had two heads. I further explained the circumstances for the engine warning light to the service writer, and later he called me again saying they couldn't find a problem and asked me what the conditions where when the light came on... He hadn't bothered to pay attention. Nor to pass that info on to the service tech. And then the sales experience... Every time I'd set up service I'd get an email solicitation saying my car was in high demand and they'd love the opportunity to buy it or take it on trade. When I finally responded, I had to work to get an appointment. Then they lowballed me, offering me about 55% what another VW dealer in Tysons offered. I won't be returning to Alex VW. Nope, Nada, NO! More

Recently purchased a 2018 Audi Q3 and my salesman, Dean Reyes, was the deciding factor in working with this dealership. Dean was very friendly, communicated consistently throughout the process and is extre Reyes, was the deciding factor in working with this dealership. Dean was very friendly, communicated consistently throughout the process and is extremely professional, while making the car buying experinece as smooth and easy as possible. More

Purchased an ID.4 xxxxxxAWD on 9/11/21. I had placed an order for the vehicle through VW at the end of August but this one became available and I didn't want to wait 6 months or more for the delivery of my order for the vehicle through VW at the end of August but this one became available and I didn't want to wait 6 months or more for the delivery of my order. The dealership knew I was intent on making the purchase. Daniel (my salesman) was great, Jasmin (the finance manager) was great, the vehicle was great. But the $3,000 "high demand vehicle" surcharge that was added to the MSRP, in my mind, was akin to price gouging. Had the dealership not imposed that surcharge as a condition of sale, this would have been a 5 star rating. Having had some time to reflect on my rating, I have lowered it to 2 stars. The reasons for having done this is that a second condition of sale was that I use their in-house financing; they also didn't honor their TrueCar trade-in commitment. More

I found the exact car I wanted on this dealerships webpage after searching for some time, Sedeke contacted me shortly after I reached out. It was a great sales experience and I love my new car! webpage after searching for some time, Sedeke contacted me shortly after I reached out. It was a great sales experience and I love my new car! More

Serene Dunzo was great to work with. He is very knowledgeable about all the different car options and all things Volkswagen. knowledgeable about all the different car options and all things Volkswagen. More

Rob Rocheford was our salesperson, and he was great, friendly, and went the extra mile while help in us. He made the whole process seamless. friendly, and went the extra mile while help in us. He made the whole process seamless. More

I had an 7:30 appointment on Wednesday , Sept 08, 2021 for a 2020 Jetta recall and also to determine why the coolant fluid sign had appeared on my dashboard. That same afternoon, I called to check on the for a 2020 Jetta recall and also to determine why the coolant fluid sign had appeared on my dashboard. That same afternoon, I called to check on the status of the repair and was informed by the adviser that it's not ready and that he will check with the technician/mecanic and will call me right back. Not hearing back from him, I took Uber from my work (in DC) all the way to the dealership to pick up my car, ooops it's was NOT ready, when supposedtly it should take about an hour to fix the recall (software) . I got so frustrated and simply decided to take my car and the xxxx with the recall. I will contact your corporate people and the people that sent the recall letter. More

Dean Reyes is the best salesperson, very communicative, and very professional. Dean helped me from start to finish with the purchase process and I am very happy with his service and very professional. Dean helped me from start to finish with the purchase process and I am very happy with his service More

Thank you Dean and AVW for my new Audi A4. Dean was the best and the untire process was fast, easy with no wait time. best and the untire process was fast, easy with no wait time. More

Dean was so kind on helping me choose my car. He provided enough information about the car and even convinced me that it would be a good purchase. 10/10 a great sales person would definitely recommend to oth enough information about the car and even convinced me that it would be a good purchase. 10/10 a great sales person would definitely recommend to others and to ask for dean. More