Alexandria Volkswagen

I purchased my vehicle on June 8th 2024. The vehicle I was interested in sold the day before and ironically the same happened to another woman in the dealership at the same time. I asked for The vehicle I was interested in sold the day before and ironically the same happened to another woman in the dealership at the same time. I asked for what inventory meets my criteria, I saw one car and PURCHASED. Well the car had a DEFECTIVE rear view mirror. I was advised they would put one in place (wires exposed, and if you have to brake a little hard IT FALLS DOWN) until a new part came in. WELL I STILL DO NOT HAVE THE PART, I STILL DO NOT HAVE MY TAGS, AND I had to go to the dealership a second time. The experience was so negative, and down right discriminatory that I will need to do a separate review for each department I encountered. PLEASE NOTE I STILL HAVE NOT BEEN CONTACTED BY THE DEALERSHIP MANAGER or followed up with by the SERVICE MANAGER, after several request. I HAVE A VEHICLE THAT SHAKES AT OVER 60MPH, SQUEAKY BRAKES, and A FALLING REAR VIEW MIRROR. Please note all these issues were detailed in a message to the service center in EMAIL, and reviewed in two conversations with MIKE WELCH within the first 10 days of purchase. In our last conversation MIKE laughed about how he FORGOT to order my part, THE CAR WAS PURCHASED 90 DAYS ago. A rear view mirror is a safety concern, and my brakes are the same. PROCEED WITH EXTREME CAUTION!!!!!!!!!!!!!!!! AND IF YOU CAN JUST AVOID THEM, when leadership lacks professionalism there is no hope for the rest of the organization. I have spent hours trying to get things squared away, this is not how a car buying experience goes, EVER! More

Rob Rocheford was great to work with. I recently purchased a Volkswagon ID.4 at this dealership. My salesman, Rob Rocheford, provided an exceptional car-buying experience. He was very kno I recently purchased a Volkswagon ID.4 at this dealership. My salesman, Rob Rocheford, provided an exceptional car-buying experience. He was very knowledgeable of the vehicle, and he guided me through every step with patience and professionalism. Rob ensured that all my questions were answered and made sure I felt confident in my decision. I highly recommend Rob for anyone looking to buy a Volkswagen; his dedication to customer satisfaction is outstanding. More

Just bought a VW taos, Great service. Maria Salimi and jasmin. Great to work with. Maria Salimi and jasmin. Great to work with. More

I have leased many vehicles from this dealer and they not only have the best pricing, but also the best selection and service. If you want the best Deals, Go see Aziz & Maria. Thanks guys, I will be back!! only have the best pricing, but also the best selection and service. If you want the best Deals, Go see Aziz & Maria. Thanks guys, I will be back!!! More

Rob is a massive help and I'm very happy that he picked up when I called. His expertise and knowledge of the GTI I wanted was incredibly helpful, it honestly allowed me to relax. His no-nonsense, straightf up when I called. His expertise and knowledge of the GTI I wanted was incredibly helpful, it honestly allowed me to relax. His no-nonsense, straightforward mentality really made our conversations feel like he was there to make sure I was going to get the best deal out of my trade-in value and the new GTI I wanted. I will absolutely be visiting this dealership for anything in the future. I appreciate everyone who works here! More

I had a great experience working with Dean Reyes. Patient and respectful of my decisions and helped me find the perfect car. Highly recommend him to buy a car! Patient and respectful of my decisions and helped me find the perfect car. Highly recommend him to buy a car! More

Atiq was incredibly helpful and truly went above and beyond. He followed up after our test drive and secured the best deal for us. I'm extremely pleased with his dedication. He even stayed late to help beyond. He followed up after our test drive and secured the best deal for us. I'm extremely pleased with his dedication. He even stayed late to help us connect our phone to the car and patiently explained how everything works. I gave him a double 5-star review! More

Rob Rocheford was super helpful and extremely welcoming. He made the process very smooth and was very attentive to details when presenting the car. Great guy to work with! He made the process very smooth and was very attentive to details when presenting the car. Great guy to work with! More