Alexandria Volkswagen

Sorrell Carter was a professional Sales Associate during the purchasing of my 2021 Volkswagen Jetta. The whole purchasing ordeal with him was nothing less than a great experience. My experience with Ja the purchasing of my 2021 Volkswagen Jetta. The whole purchasing ordeal with him was nothing less than a great experience. My experience with Jasmine, the finance officer was the total opposite of being a great experience. Because of her actions and her professionalism, purchasing any future vehicles through Volkswagen would be questionable. Being a consumer with a 803 score, and offering me a 4.69% finance rate was an insult and later threatening me with a lock-in for 6 months to that rate was a bigger insult. My banking institution recognized my rating as being one that warranted a low finance rating of 1.99%. The vehicle will be refinanced through another banking institution within the next several days. More

Coming into this dealership I was going to just try. After meeting Sorrell and the team and telling them what I was looking for they worked hard to ensure I got what I was looking for here at VW. My dre After meeting Sorrell and the team and telling them what I was looking for they worked hard to ensure I got what I was looking for here at VW. My dream car is the Jetta GLI and I am walking out of here after their training efforts with a GLI. They were informative, understanding, flexible and most importantly they were here to off a great service. Thank you! More

I'm sure Alexandria Volkswagen is a decent dealership but my sales rep wasn't very good. Just about every action had to be initiated and followed up by me multiple times. I had to ask basic questions multipl my sales rep wasn't very good. Just about every action had to be initiated and followed up by me multiple times. I had to ask basic questions multiple times, with responses taking days. It took two months, a few visits in person, and about a dozen requests (verbal and written) for them to send me the completed paperwork. Each time I requested the paperwork he had some excuse that someone had to put it on a flash drive and they weren't there or someone from finance will get ahold of me, and the managers were always unavailable. When my tags came in, I went back to the dealer to pick them up. One of the rear screw mounts was messed up so the same unhelpful sales rep mounted the rear plate with only one screw. I had to find a different person to fix the mount. I was going to purchase a second vehicle from them but have decided to go elsewhere. More

We’ll done. Helped me out in a jiffy. Didn’t have any trouble. Straight up. Helped me out in a jiffy. Didn’t have any trouble. Straight up. More

Make sure you look at the CARFAX vehicle history reports because, for example, several 2021 Tiguans for sale (used) at this dealership were classified as LEMONS. You'll note that this was not disclosed in t because, for example, several 2021 Tiguans for sale (used) at this dealership were classified as LEMONS. You'll note that this was not disclosed in their marketing description at a very competitive price. More

Horrible service after signing on the dotted line. Minimal effort Customer service, Salesperson was Jamal Minimal effort Customer service, Salesperson was Jamal More

Buying a car at Alexandria Volkswagen was the easiest and best car buying experience we have ever experienced. Rob R was absolutely amazing and got us into the perfect car! 10 out of 10 amazing experience! best car buying experience we have ever experienced. Rob R was absolutely amazing and got us into the perfect car! 10 out of 10 amazing experience! More

It was a pleasure working with Sorrell and Alexandria Volkswagen. They walked with me and went over their current inventory and landed me on a 2022 Tiguan. Thanks Volkswagen. They walked with me and went over their current inventory and landed me on a 2022 Tiguan. Thanks More

I brought a 2022 Volkswagen Taos and my salesmen Bernie Beaumont was so professional and very knowledgeable about the vehicle.. Bernie took his time to explain the different types of finance options that b Beaumont was so professional and very knowledgeable about the vehicle.. Bernie took his time to explain the different types of finance options that best fit my situation. I will be returning to Alexandria Volkswagen in the future. Volkswagen of Alexandria are very lucky to have Bernie. If you are in the market to purchase a car please ask for Bernie. More

Sales Associate Maria Salimi is so welcoming at Alexandria VW! She made it easy to find the best VW Atlas for my family. Financing Manager Chris was direct about details. No stress & driving awa Alexandria VW! She made it easy to find the best VW Atlas for my family. Financing Manager Chris was direct about details. No stress & driving away in my new Atlas in less than 3 hours! 5 star dealership!! More