Alexandria Volkswagen

Carlton Cotton sold us a preowned Tiguan and was extremely helpful and upfront. We felt secure in our purchase and financial commitment. extremely helpful and upfront. We felt secure in our purchase and financial commitment. More

I recently purchased a vehicle from VW Alexandria and had the pleasure of working with Carlton Cotton as my salesman. From start to finish, Carlton provided exceptional customer service. He was incredibly pr the pleasure of working with Carlton Cotton as my salesman. From start to finish, Carlton provided exceptional customer service. He was incredibly professional, polite, and well-informed. I appreciated how culturally competent he was and how engaging our conversations were throughout the process. Carlton didn’t hesitate to answer any questions I had, and if he didn’t know the answer, he quickly found out for me. His attention to detail and commitment to ensuring a positive experience made this purchase smooth and enjoyable. I highly recommend Carlton and VW Alexandria for anyone in the market for a new vehicle! More

I am not fond of going to car dealerships but this one was different. Sammy took great care of me and everything went so smooth. I was in and out so quickly. I will definitely buy my next car from here an was different. Sammy took great care of me and everything went so smooth. I was in and out so quickly. I will definitely buy my next car from here and hopefully Sammy will still be around. More

I was helped by Zahra to lease a new Jetta. She was very helpful and friendly. She helped me get the information I needed to decide. The process went smoothly and I left the dealership with my She was very helpful and friendly. She helped me get the information I needed to decide. The process went smoothly and I left the dealership with my new car that same afternoon. I've been a customer for 12 years, and have always had a very positive experience at Alexandria Volkswagen More

I bought my first car about a month or so ago at this dealership with Rob Rocheford. It was a great experience and he answered all of my questions, however I unfortunately did not look at the JD Power ve dealership with Rob Rocheford. It was a great experience and he answered all of my questions, however I unfortunately did not look at the JD Power vehicle valuation beforehand. I think in some ways he took advantage of my lack of knowledge regarding cars and sold me the car at a price he knew was way too high. As I said this was my fault, but I recommend anyone going in to ensure they have a good understanding of how much the used car is actually worth-and negotiate! Regardless, I do love my car and learned a valuable lesson. More

I purchased a Taos from Zahra, and could not be more happy with my purchasing experience. The entire process was very smooth, and the entire staff very accommodating. Great transparency and extremely he happy with my purchasing experience. The entire process was very smooth, and the entire staff very accommodating. Great transparency and extremely helpful throughout the entire process. She confirmed a time for the test drive, and had the cars I was interested in ready to try out. I appreciate your great work. Will most definitely purchase from here again! More

I purchased my vehicle on June 8th 2024. The vehicle I was interested in sold the day before and ironically the same happened to another woman in the dealership at the same time. I asked for The vehicle I was interested in sold the day before and ironically the same happened to another woman in the dealership at the same time. I asked for what inventory meets my criteria, I saw one car and PURCHASED. Well the car had a DEFECTIVE rear view mirror. I was advised they would put one in place (wires exposed, and if you have to brake a little hard IT FALLS DOWN) until a new part came in. WELL I STILL DO NOT HAVE THE PART, I STILL DO NOT HAVE MY TAGS, AND I had to go to the dealership a second time. The experience was so negative, and down right discriminatory that I will need to do a separate review for each department I encountered. PLEASE NOTE I STILL HAVE NOT BEEN CONTACTED BY THE DEALERSHIP MANAGER or followed up with by the SERVICE MANAGER, after several request. I HAVE A VEHICLE THAT SHAKES AT OVER 60MPH, SQUEAKY BRAKES, and A FALLING REAR VIEW MIRROR. Please note all these issues were detailed in a message to the service center in EMAIL, and reviewed in two conversations with MIKE WELCH within the first 10 days of purchase. In our last conversation MIKE laughed about how he FORGOT to order my part, THE CAR WAS PURCHASED 90 DAYS ago. A rear view mirror is a safety concern, and my brakes are the same. PROCEED WITH EXTREME CAUTION!!!!!!!!!!!!!!!! AND IF YOU CAN JUST AVOID THEM, when leadership lacks professionalism there is no hope for the rest of the organization. I have spent hours trying to get things squared away, this is not how a car buying experience goes, EVER! More

Rob Rocheford was great to work with. I recently purchased a Volkswagon ID.4 at this dealership. My salesman, Rob Rocheford, provided an exceptional car-buying experience. He was very kno I recently purchased a Volkswagon ID.4 at this dealership. My salesman, Rob Rocheford, provided an exceptional car-buying experience. He was very knowledgeable of the vehicle, and he guided me through every step with patience and professionalism. Rob ensured that all my questions were answered and made sure I felt confident in my decision. I highly recommend Rob for anyone looking to buy a Volkswagen; his dedication to customer satisfaction is outstanding. More