Alexandria Volkswagen

I recently purchased a 2017 Audi A4 from Alexandria Volkswagen and my experience has been a complete disaster. After just a short test drive, I commented to my salesmen (Farouk) that I could smell a co Volkswagen and my experience has been a complete disaster. After just a short test drive, I commented to my salesmen (Farouk) that I could smell a coolant smell coming from the car. He dismissed this concern, and said it could be cleaning product, or just a leftover smell from service. He INSISTED that the car was carefully inspected. I asked for the list of what was checked, and he said that wasn't something they could provide. Against my better judgement, I regrettably trusted this and moved forward with the sale. After driving home, I checked the coolant level and it had dropped significantly. I returned to the dealership and was walked to the service department. There I talked to Jon, he sent the car to have the coolant system checked. I then received my car back, saying there was no issue found, but bring the car back if the coolant level drops again. I drive home, and within 120 miles, the coolant has dropped significantly. I take the car back, they test it again, and finally determine there is a water pump failure. Something that was evident to me on the test drive. Because the water pump has an extended warranty with Audi, they sent me there. While at Audi, it was determined that the motor mounts had failed. Something I suspected, but didn’t bring up because I was trying to address my water pump issue. When I brought this to Alexandria VW’s attention, they offered no support, no recourse and no apology. I am deeply disappointed with Alexandria VW. Now I’m left with a $2000+ repair on a car I just purchased. I’ve put more miles on the car trying to get it fixed, than I have enjoying it. I wouldn’t recommend this dealership to ANYONE. During this vehicle purchase I have been misled, dismissed, and mistreated. This is a complete failure of service. More

I had a great experience buying my first electric vehicle from Alexandria Volkswagen. Atiq and Jasmin both were very transparent, made me feel comfortable, answered all my questions, and are just genuine, ki from Alexandria Volkswagen. Atiq and Jasmin both were very transparent, made me feel comfortable, answered all my questions, and are just genuine, kind people. Looking forward to continuing to work with Alexandria VW for all my servicing needs. More

It is very fair. Atiq in sales was very helpful. I got my car from him. I traded in my old one and he helped me see the benefits. I actually had my friend by his firs Atiq in sales was very helpful. I got my car from him. I traded in my old one and he helped me see the benefits. I actually had my friend by his first car from Atiq, and my friend is very happy with the service he got. More

We met here kind and professional people who were very helpful for finding and acquiring the appropriate vehicle. Friendly contact with our seller Atiq who was particularly kind and available for us. helpful for finding and acquiring the appropriate vehicle. Friendly contact with our seller Atiq who was particularly kind and available for us. More

Atiq made our experience so easy and seamless. We were in a bit of a hurry both times we came to the dealership; he was very respectful of our time and extremely efficient. We purchased a car that We were in a bit of a hurry both times we came to the dealership; he was very respectful of our time and extremely efficient. We purchased a car that was not yet delivered, and it arrived earlier than expected. Great experience and love the car! More

very rude service with me and didn’t even explain anything once I asked questions. anything once I asked questions. More

Atiq was amazing and was super helpful in helping me find my dream car! His level of care, knowledge, and detail is top-notch, and I loved the customer service experience of the entire team. Best dealership my dream car! His level of care, knowledge, and detail is top-notch, and I loved the customer service experience of the entire team. Best dealership to visit for any of your car purchases or service needs! More

This is my second purchase from Alexandria Volkswagen and both experience have been great. I appreciate the customer service of Sorrell Carter as well as the after purchase follow ups and assistance. both experience have been great. I appreciate the customer service of Sorrell Carter as well as the after purchase follow ups and assistance. More

This is my 3rd time purchasing a vehicle from this Volkswagen location and my 2nd time working with Sorrell. My exchange with Sorrell is always smooth. He’s always very knowledgeable, patient and easy Volkswagen location and my 2nd time working with Sorrell. My exchange with Sorrell is always smooth. He’s always very knowledgeable, patient and easygoing. He needs a raise! More

Deceptive and dishonest. I emailed them to schedule a test drive. They raised the price of the car after I expressed interest in the vehicle, something I only found out when I emailed them to schedule a test drive. They raised the price of the car after I expressed interest in the vehicle, something I only found out when I looked at the car again online after my visit. They said they had a "no-haggle" policy, but they didn't say anything about listing one price online to get you in the door, and then giving a higher price once you're there. I sent multiple follow-up emails, and never heard a word from them. More