Alexandria Volkswagen

My brother recently purchased a brand-new 2024 Tiguan SE from Alexandria Volkswagen, and we were thoroughly impressed by the exceptional service and attention we received. We initially scheduled an appoi from Alexandria Volkswagen, and we were thoroughly impressed by the exceptional service and attention we received. We initially scheduled an appointment with Atig Popal, who was our Sales Associate. When I first met Mr. Atiqe at the dealership, I honestly thought he was the General Manager. His professionalism, demeanor, and confident presence were truly remarkable. It came as a surprise when he introduced himself as a salesperson. Atig Popal went above and beyond in explaining Volkswagen’s incredible deals. His deep knowledge, customer-focused approach, and ability to make the entire process smooth and enjoyable left a lasting impression on us. I strongly believe that Mr. Atiqe’s outstanding character and dedication make him an ideal candidate for a managerial position. I sincerely hope that during my next visit to this dealership, I’ll see him in the role of General Manager. He is undoubtedly a tremendous asset to the Volkswagen team! More

My wife and I just bought a new 2024 Tiguan SE from Alexandria VW, and we were very impressed with the attention and service we received. We initially made an appointment with Atig Popal, who was ou Alexandria VW, and we were very impressed with the attention and service we received. We initially made an appointment with Atig Popal, who was our Sales Associate, for Friday but we had to bump it up to Thursday, which Atig said "no problem, come on in". (We found out later that Thursday was Atig's day off, which he gave up to accommodate our schedule) Atig made our car buying experience a real pleasure. He showed us a number of vehicles and features we were interested in. He has a very easy-going way about him, that made us very comfortable, asking questions and discussing details with him. We also shared some laughs and stories along the way. which made more relaxed. He was genuinely helpful and caring that we got what we wanted. We met a number of other staff members that all were helpful and treated us like family. Such a good team there. We were able to shop, buy and drive away all in the same afternoon. (It seemed so easy.) Thank you Atig Popal and Alexandria VW, for such a positive experience! More

My husband and I recently purchased our vehicles from Alexandria Volkswagen, and the experience was absolutely fantastic from start to finish. The team went above and beyond to answer all of our question Alexandria Volkswagen, and the experience was absolutely fantastic from start to finish. The team went above and beyond to answer all of our questions and made sure we felt comfortable every step of the way. Daniel, our sales consultant, was especially amazing—professional, knowledgeable, and incredibly efficient. Thanks to him, we were in and out in no time, fully prepared and excited about our new cars. If you’re looking for a hassle-free, top-notch car-buying experience, we highly recommend Alexandria Volkswagen! More

I highly recommend this dealer I completely impressed with their Wonderful and professionalism service cheers 🍻 with their Wonderful and professionalism service cheers 🍻 More

"In & Out" Alexandria Volkswagen has a Great selection of vehicles both new and used. My guy Rob Rocheford's pressure less, accommodating and candor approach made for a pleasant car buying experience! I t of vehicles both new and used. My guy Rob Rocheford's pressure less, accommodating and candor approach made for a pleasant car buying experience! I truly appreciate all of the additional photos and videos prior to the sale. Thanks to Zahra Ezzaitouni, finance was a breeze. Paperwork and keys in under an Hour!! Oh, thanks for the goodies. Overall Wonderful experience. Thanks Team More

Maria from Alexandria Volkswagen, Sayed Their finance manager, and Aziz, Management personnel were very nice. When time stretched on we were all able to find reasons to laugh as they kept the atmosphere manager, and Aziz, Management personnel were very nice. When time stretched on we were all able to find reasons to laugh as they kept the atmosphere approachable. They all went above and beyond to keep me in the budget I was not willing to compromise. And I drove off in a brand new beautiful automobile. Thank you all for a great experience. More

I wish I could give this dealership a zero! ! This past Monday through Wednesday, I was helping my daughter search for a used vehicle. My wife and I are both retired and live full time in our ! This past Monday through Wednesday, I was helping my daughter search for a used vehicle. My wife and I are both retired and live full time in our RV traveling the country. Our adult daughter lives in Largo, Fl., ground zero for two recent hurricanes. She and her dog are currently sleeping on a friends couch and she has no transportation to her new, much lower paying job. She asked for help locating one of several cars she would like to purchase with a pre approved loan from her credit union. The southeast is very low on inventory due to the storms and all the vehicles that were washed away or flooded out. I started looking up in the northeast and mid Atlantic area for the vehicle on the top of her list in the exact color, options and price all while staying within the amount of the loan. (Because that's what Dads do!!) She has very little money as it is, and needs to still find and furnish her own place and there is none leftover to add to the loan amount.. I found the exact match of her top pick after 3 days of internet searching at Alexandria VW. I phoned to store at their opening at 9 a.m. and spoke with a very knowledgeable and professional young salesperson. This person answered all my questions and concerns and even took the time to down load a virtual meeting app and showed me all around the vehicle so I could look at it just like I was standing there. I then put the salesperson in touch with my daughter in Fl. and they continued with the purchase. I received a call from the salesperson late morning as the paperwork was finished and ready for the Finance Office. I was informed that another salesperson was giving a test drive to a customer who had just recently arrived. I asked if we were "good" or if I needed to put a deposit down to hold the car so it was not sold to some one else. The salesperson went to inquire and I was told upon their return to the phone that the Used Car Mgr. Marcello Grimaldi, said "no, we don't take deposits over the phone to hold a car and if a person comes in to the dealership and wants the same car, the in store customer gets it." I of course was speechless and could tell the salesperson was mortified they had to tell a customer they were not getting the car they had been working on purchasing for almost four hours and that someone in the dealership for less than half that time was allowed to purchase it. I told the salesperson I will call right back and proceeded to make two attempts to call the General Mgr. I was told he was in a meeting the first time and the second time he was on the phone. The third call I made trying to reach him was met with an "he unavailable" response. I asked the person who answered my third call to please take my name and number and have him call me ASAP. Today is Friday and still no call. After the third call, I called and asked to speak with a New Car Mgr. and to my surprise, the phone was actually answered by one. I explained everything and was told in no uncertain terms that I was in the right and this should not have happened and I would receive a call back within ten to fifteen minutes. Before we hung up I offered to give my credit card information and was told "No Sir, your word is good enough foe me", Guess what? ..... I'm still waiting for that call. After I broke the news to my daughter, who was looking forward to some positive news, she was so upset after what she has already been through, she left work for the day. I myself was furious after that and put in a call to VW USA and filed a formal complaint. I'll bet you can't guess how long it took for someone in authority up there to get in touch with me? Me? I can't tell you either because no one from any where is the VW Empire or dealership has reached out to me. More

Always helpful and super easy to do business with. Can walk in and out with a new car same day no problem! Zahra was great and made sure we ended up in the right car. Can walk in and out with a new car same day no problem! Zahra was great and made sure we ended up in the right car. More

Kudos to Rob Rocheford! Knowledgeable, helpful and just downright smart! He knew every feature of the car and was patient in explaining it and walked me through it without b Knowledgeable, helpful and just downright smart! He knew every feature of the car and was patient in explaining it and walked me through it without being condescending or pushy. He had just the right touch and followed up with helpful emails. I was very impressed that he took the time and effort to prepare and send me a comprehensive comparison of the three cars I had narrowed down. Outstanding! More

Zara Ezzaitouni was the most patient, attentive, and caring sales associate I’ve come across in a long time. Her response time was immediate phone and text. I know my husband and I weren’t the easiest caring sales associate I’ve come across in a long time. Her response time was immediate phone and text. I know my husband and I weren’t the easiest to work with but she maintained patience and professionalism through out the entire process. As a result my daughter is happy and I’ll be back to buy a new car for myself. #teamzara Also the finance manager Brian was the best super knowledgeable he made the financing process so easy and was able to work a miracle. More