Alexandria Toyota - Service Center

I have been taking my '97 4Runner in for service at Alexandria Toyota for several years now. Paul Sonnhalter epitomizes the "service" aspect of customer service and is always tremendously helpful and Alexandria Toyota for several years now. Paul Sonnhalter epitomizes the "service" aspect of customer service and is always tremendously helpful and friendly. He makes an effort to get to know and remember you, but what is most helpful is his laying out a time frame within which certain work needs to be done (e.g., if during service the mechanic notices something, Paul will let you know if it needs to be fixed immediately, or can wait for, say, 3 months or 5,000 miles). Paul is always willing to do whatever is within his power to make sure I leave each time satisfied with the service and happy with the service experience. I can assure you, he is not a service advisor who makes you feel like he's doing you a favor by servicing your car, but rather that he values your business and he always explains situations in plain English which, for me, is critical as I'm not a "car guy." My 4Runner is now approaching 250,000 miles with, so far (knock on wood), no major issues due in large part to Paul's steady monitoring of potential work that will need to be handled before it becomes a problem. I realize that service (including oil changes, which I get quite regularly) typically costs somewhat more at the dealership but I keep bringing my vehicle to Alexandria Toyota because of the trust that I have in Paul and his integrity and honesty. More

I went into Alexandria Toyota to get new tires. They had a special for a customer to buy 3 and get the 4th one free. They put my car up and found out that I had a leak around my transmission. I would have a special for a customer to buy 3 and get the 4th one free. They put my car up and found out that I had a leak around my transmission. I would have never been able to find that. That is now fixed and my Anti-freeze and new tires are ready for winter. This is a wonderful dealship and Mr. Jerry Gerdes is absolutely the best! More

I have purchased my last 3 cars from Alexandria Toyota and always have my cars serviced by them as well. Their customer service is excellent. Paul always goes above and beyond on service. I also trust my and always have my cars serviced by them as well. Their customer service is excellent. Paul always goes above and beyond on service. I also trust my car with them which is why I still take my car there for service even though I moved to Reston, Va. More

With Paul Sonnhalter at Alexandria Toyota, I finally have a service representative that I can trust implicitly. Honesty and integrity characterizes Paul's dealings with me. I can always count on Paul to keep a service representative that I can trust implicitly. Honesty and integrity characterizes Paul's dealings with me. I can always count on Paul to keep my best interests in mind when attending to my auto service needs. Moreover, the actual mechanical work is highly competent, and the customer service is very friendly and prompt. More

The Service Department at Jack Taylor Alexandria Toyota is top notch. Since buying my Camry in 2001, I have dealt with one service techinican, Paul Sonnhalter. His professionalism and honesty are certain is top notch. Since buying my Camry in 2001, I have dealt with one service techinican, Paul Sonnhalter. His professionalism and honesty are certainly a step above the norm not to mention certainly a good embassador for the dealership. I always feel that my car is in good hands and honest hands whenever I go in for service either for a simple oil change to something more involved. When a part was needed for my recent 60,000 mile check up, Paul did not hesitate and arranged for a loaner so I would nto be "car-less" and could commute to work -- the part took five days after being ordered! As a customer, I always feel as though I receive the utmost attention. I like the dealership, I like the service department, and would recommend them to others. More importantly if I were to purchase a new Toyota, I would certainly return to this dealership. More

Paul is the BEST Serviceman I have dealt with at this dealership, and with any car I have owned. He is friendly and always willing to help. He really cares about his customers and creating relationships dealership, and with any car I have owned. He is friendly and always willing to help. He really cares about his customers and creating relationships with them. You feel like "family" when you come to service your vehicle. I truly feel like he has my best interest at heart- and he always makes sure I receive the lowest price around. He is the reason I keep bringing my car back for service at the dealership. More

Jennifer is an excellent customer service professional. I visited the service shop last month. The other customer service rep. didn't document my vehicle problems. I answered a few questions, and she was I visited the service shop last month. The other customer service rep. didn't document my vehicle problems. I answered a few questions, and she was able to help me. I will continue to have my vehicle serviced at Jack Taylor Toyota, and I will request that Jennifer assist will my customer service needs! More

I have been dealing with Alexandria Toyota for over 10 years now both for personal vehicles and business vehicles. I have always received the best customer service regardless of the department or the indi years now both for personal vehicles and business vehicles. I have always received the best customer service regardless of the department or the individual that I'm dealing with. The service department has always been quick to accomodate my needs, fast to deal with the issues and reasonable on the pricing for the product and services. It's always a plessure and never a hassle to deal with Alexandria Toyota. I am very satisfied and will continue to return for many years to come. More

Customer friendly and very helpful service department. Communications via e-mail and post serve as ticklers for preventive maintenance. Timely responses to e-mail expedite arranging service appointments. Communications via e-mail and post serve as ticklers for preventive maintenance. Timely responses to e-mail expedite arranging service appointments. Weekday and Saturday service hours add to convenience. Top-notch, timely, cost-competitive work. Great post-service follow-up to ensure satisfaction. More

I always use Alexandria Toyota for maintenance on my RAV 4. I email or call Paul Sonnhalter and set up an appointment for regular mileage maintenance or oil changes every 3,000 miles. Paul even helped me 4. I email or call Paul Sonnhalter and set up an appointment for regular mileage maintenance or oil changes every 3,000 miles. Paul even helped me make the decision to buy another RAV 4 after it was time to say goodbye to my 1996 RAV 4 in 2007. Paul always explains what work has been done (in terms I can understand) on my car. They just know what they are talking about at this dealership. I have referred my friends to Paul and they feel they get great service when they deal with Alexandria Toyota and Paul Sonnhalter. If you live in the Alexandria/Arlington/Falls Church area this is the place to take your Toyota. More