Alexandria Toyota - Service Center

I worked with Jennifer Correa on getting inspections and new brake pads for my Tacoma. As it turns out, the brakes were very rusty and took a lot of extra work, but Jennifer would not let them upcharge me new brake pads for my Tacoma. As it turns out, the brakes were very rusty and took a lot of extra work, but Jennifer would not let them upcharge me since they didn't give me advance warning. She took care of me from beginning to end, and I wound up with a great price for all of the work they did. I was nervous about taking it to a dealership for service because I expected inflated prices, but they were very fair and I was extremely pleased. Jennifer was extremely nice and helpful all the way through. I'd recommend the this service facility to anyone, especially if Jennifer takes care of you. More

When I moved to DC, I was nervous about finding a place to bring my car (Toyota Corolla) that I could trust. The first time I came to Alexandria Toyota, Paul made me feel so comfortable and took care of m to bring my car (Toyota Corolla) that I could trust. The first time I came to Alexandria Toyota, Paul made me feel so comfortable and took care of me immediately! No request was too big or too small. He is always giving me a fair price (competitive with local garages)and makes sure that each of my needs are met when I bring my car in. I really appreciate the smiling faces and the quality work that Alexandria Toyota brings in! More

I would give Alexandria Toyota a great overall rating regarding sales and service for my used car. The service is exceptional and should be a model for all dealers. Mr. Paul Sonnhalter is a member of t regarding sales and service for my used car. The service is exceptional and should be a model for all dealers. Mr. Paul Sonnhalter is a member of their service team, and if he is any reference, it bodes well for the continued success of Alexandria Toyota. More

I just moved here from California, so had no idea where to go. I found this dealership online and I feel like I got very lucky! I have a leased Toyota. The service was wonderful and timely. Paul Sonnhalter to go. I found this dealership online and I feel like I got very lucky! I have a leased Toyota. The service was wonderful and timely. Paul Sonnhalter was fantastic. Honestly, it was the best service i've ever seen: they not only returned all calls--they proactively called me first (!), followed up with all requests, even washed the car and remembered to mail me some receipts. I highly recommend this dealership. More

I have always received the absolute best service at this dealership. Paul is a noteworthy and fantastic customer service representative. He always greets me with a smile, handles all my service needs wit dealership. Paul is a noteworthy and fantastic customer service representative. He always greets me with a smile, handles all my service needs without hassle. I am happy that I can count on him to help me with my car. More

I bought my car from this dealership and have used them for all my service needs. I've used Paul Sonnhalter's service team for the last few years, and he has always given me the very best service possible. for all my service needs. I've used Paul Sonnhalter's service team for the last few years, and he has always given me the very best service possible. Paul really cares about his customers, and I would imagine he's got a large number of regular customers who use him specifically for their car needs. Thanks to Paul and Alexandria Toyota for their great service. More

We needed a snow related repair done to our 2008 Toyota Camry as damage occured as a result of an unplowed road after a big snow storm in the area. My husband and I were just arriving at his brother's home Camry as damage occured as a result of an unplowed road after a big snow storm in the area. My husband and I were just arriving at his brother's home (in Alexandria, VA) for a Christmas visit with plans to later drive to New Jersey and CT for more Holiday visiting. It was imperative that we get the damage done to the underside of our car done as soon as possible. We located Jack Taylor's Alexandria Toyota dealership via our GPS on Sunday night when damage occured. We arrived at Jack Taylor's first thing Monday morning when the service department opened and were promptly greeted by Paul Sonnhalter. Paul had our car fixed before we finished breakfast at an adjacent restaurant. While we had anticipated a long wait and large bill, we were plesantly pleased to not receive either; just great customer service. What seemed like such an inconvience at the time turned out to be a pleasant experience in that we found there are still kind and helpful people that enjoy their jobs. Our sincere thanks to Paul and also to the dealership that employs such talented people. Tom & Kathy Dorobiala Lake Worth, FL More

I haven't always had the best time with car dealerships, but when it counted, I had the best salesman and bought my Toyota here five years ago. Since then, I had adequate service- complete, inexpensive, an but when it counted, I had the best salesman and bought my Toyota here five years ago. Since then, I had adequate service- complete, inexpensive, and timely -- and then I met Paul Sonnhalter. Paul is the ultimate in service, putting the needs of the customer ahead of the bottom line. As a woman, it can be very difficult to handle the attitude of some mechanics and sales-types who would like to talk down to you. With Paul and many of the folks at this Toyota, that is never the case. I am always treated as a special customer and have yet to feel ripped off or mistreated! It's a relief to know that when I have a concern about my car, there is someone I can trust to help me handle the issue. Thank you, Toyota and a special thanks to Paul! More

I have been taking my '97 4Runner in for service at Alexandria Toyota for several years now. Paul Sonnhalter epitomizes the "service" aspect of customer service and is always tremendously helpful and Alexandria Toyota for several years now. Paul Sonnhalter epitomizes the "service" aspect of customer service and is always tremendously helpful and friendly. He makes an effort to get to know and remember you, but what is most helpful is his laying out a time frame within which certain work needs to be done (e.g., if during service the mechanic notices something, Paul will let you know if it needs to be fixed immediately, or can wait for, say, 3 months or 5,000 miles). Paul is always willing to do whatever is within his power to make sure I leave each time satisfied with the service and happy with the service experience. I can assure you, he is not a service advisor who makes you feel like he's doing you a favor by servicing your car, but rather that he values your business and he always explains situations in plain English which, for me, is critical as I'm not a "car guy." My 4Runner is now approaching 250,000 miles with, so far (knock on wood), no major issues due in large part to Paul's steady monitoring of potential work that will need to be handled before it becomes a problem. I realize that service (including oil changes, which I get quite regularly) typically costs somewhat more at the dealership but I keep bringing my vehicle to Alexandria Toyota because of the trust that I have in Paul and his integrity and honesty. More

I went into Alexandria Toyota to get new tires. They had a special for a customer to buy 3 and get the 4th one free. They put my car up and found out that I had a leak around my transmission. I would have a special for a customer to buy 3 and get the 4th one free. They put my car up and found out that I had a leak around my transmission. I would have never been able to find that. That is now fixed and my Anti-freeze and new tires are ready for winter. This is a wonderful dealship and Mr. Jerry Gerdes is absolutely the best! More