Alexandria Toyota - Service Center

Paul, Roy and Sterian were cheerful and got the job done in a very quick timeframe on a snow day when they were short staffed. I plan on going back to have my vehicle serviced the next time I need work don in a very quick timeframe on a snow day when they were short staffed. I plan on going back to have my vehicle serviced the next time I need work done. They helped make the experience a pleasure! More

This is a great dealership for both service and purchasing a car. The employees are always friendly and go out of their way to be helpful. The service advisors are great at communication and keep purchasing a car. The employees are always friendly and go out of their way to be helpful. The service advisors are great at communication and keeping you updated on you car. They have always been very helpful in provides rides, getting loaners and explaining problems. I have dealt with Paul Sonnhalter multiple times and my experience has always been great. Than you very much. More

I worked with Jennifer Correa on getting inspections and new brake pads for my Tacoma. As it turns out, the brakes were very rusty and took a lot of extra work, but Jennifer would not let them upcharge me new brake pads for my Tacoma. As it turns out, the brakes were very rusty and took a lot of extra work, but Jennifer would not let them upcharge me since they didn't give me advance warning. She took care of me from beginning to end, and I wound up with a great price for all of the work they did. I was nervous about taking it to a dealership for service because I expected inflated prices, but they were very fair and I was extremely pleased. Jennifer was extremely nice and helpful all the way through. I'd recommend the this service facility to anyone, especially if Jennifer takes care of you. More

When I moved to DC, I was nervous about finding a place to bring my car (Toyota Corolla) that I could trust. The first time I came to Alexandria Toyota, Paul made me feel so comfortable and took care of m to bring my car (Toyota Corolla) that I could trust. The first time I came to Alexandria Toyota, Paul made me feel so comfortable and took care of me immediately! No request was too big or too small. He is always giving me a fair price (competitive with local garages)and makes sure that each of my needs are met when I bring my car in. I really appreciate the smiling faces and the quality work that Alexandria Toyota brings in! More

I would give Alexandria Toyota a great overall rating regarding sales and service for my used car. The service is exceptional and should be a model for all dealers. Mr. Paul Sonnhalter is a member of t regarding sales and service for my used car. The service is exceptional and should be a model for all dealers. Mr. Paul Sonnhalter is a member of their service team, and if he is any reference, it bodes well for the continued success of Alexandria Toyota. More

I just moved here from California, so had no idea where to go. I found this dealership online and I feel like I got very lucky! I have a leased Toyota. The service was wonderful and timely. Paul Sonnhalter to go. I found this dealership online and I feel like I got very lucky! I have a leased Toyota. The service was wonderful and timely. Paul Sonnhalter was fantastic. Honestly, it was the best service i've ever seen: they not only returned all calls--they proactively called me first (!), followed up with all requests, even washed the car and remembered to mail me some receipts. I highly recommend this dealership. More

I have always received the absolute best service at this dealership. Paul is a noteworthy and fantastic customer service representative. He always greets me with a smile, handles all my service needs wit dealership. Paul is a noteworthy and fantastic customer service representative. He always greets me with a smile, handles all my service needs without hassle. I am happy that I can count on him to help me with my car. More

I bought my car from this dealership and have used them for all my service needs. I've used Paul Sonnhalter's service team for the last few years, and he has always given me the very best service possible. for all my service needs. I've used Paul Sonnhalter's service team for the last few years, and he has always given me the very best service possible. Paul really cares about his customers, and I would imagine he's got a large number of regular customers who use him specifically for their car needs. Thanks to Paul and Alexandria Toyota for their great service. More

We needed a snow related repair done to our 2008 Toyota Camry as damage occured as a result of an unplowed road after a big snow storm in the area. My husband and I were just arriving at his brother's home Camry as damage occured as a result of an unplowed road after a big snow storm in the area. My husband and I were just arriving at his brother's home (in Alexandria, VA) for a Christmas visit with plans to later drive to New Jersey and CT for more Holiday visiting. It was imperative that we get the damage done to the underside of our car done as soon as possible. We located Jack Taylor's Alexandria Toyota dealership via our GPS on Sunday night when damage occured. We arrived at Jack Taylor's first thing Monday morning when the service department opened and were promptly greeted by Paul Sonnhalter. Paul had our car fixed before we finished breakfast at an adjacent restaurant. While we had anticipated a long wait and large bill, we were plesantly pleased to not receive either; just great customer service. What seemed like such an inconvience at the time turned out to be a pleasant experience in that we found there are still kind and helpful people that enjoy their jobs. Our sincere thanks to Paul and also to the dealership that employs such talented people. Tom & Kathy Dorobiala Lake Worth, FL More

I haven't always had the best time with car dealerships, but when it counted, I had the best salesman and bought my Toyota here five years ago. Since then, I had adequate service- complete, inexpensive, an but when it counted, I had the best salesman and bought my Toyota here five years ago. Since then, I had adequate service- complete, inexpensive, and timely -- and then I met Paul Sonnhalter. Paul is the ultimate in service, putting the needs of the customer ahead of the bottom line. As a woman, it can be very difficult to handle the attitude of some mechanics and sales-types who would like to talk down to you. With Paul and many of the folks at this Toyota, that is never the case. I am always treated as a special customer and have yet to feel ripped off or mistreated! It's a relief to know that when I have a concern about my car, there is someone I can trust to help me handle the issue. Thank you, Toyota and a special thanks to Paul! More