Alexandria Toyota - Service Center

I want to share with you the wonderful experience I had at your facility, the Alexandria Toyota dealership, while visiting Arlington from my home in Carrboro, North Carolina. On August 27, 2022, I was in d at your facility, the Alexandria Toyota dealership, while visiting Arlington from my home in Carrboro, North Carolina. On August 27, 2022, I was in desperate need of help for my Toyota Avalon. I drove in to your service department, which was large, open, clean, and with all the team-leaders right there taking care of the customers AND the cars. It was like in the “good old days” when you actually talked to the person who was going to take care of your car and you could leave it there with confidence that it was in perfect hands. Please do not change that close connection between the customers and the service personnel. I was greeted promptly by someone who immediately paged Paul Sonnhalter who made me the appointment the evening before. Paul is the perfect service representative. He listened to me, he cared about my worries regarding the car, he reassured me he would take care of the problem, and he took action right away. Thirty minutes later he explained what had happened, taught me how to avoid the problem in the future, and wished me and my sister a safe trip back home. Before he gave us the car back he had made sure it had run through the “washer”. What a caring surprise! Please do not ever let Paul leave. Sincerely, Carola Ekelund More

Paul Sonnhalter., our service adviser, has always gone above & beyond for us. His attentiveness and attention to detail is excellent and getting the work done right the first time has been very important. above & beyond for us. His attentiveness and attention to detail is excellent and getting the work done right the first time has been very important. He and Roy diagnosed a complicated cylinder problem for me and were responsive even when I was on the road and the problem occurred. How can you beat such service! This level of service has been consistent over the years I have owned my car. They both deserve major kudos and I would buy another car there just to get such great service. Thank you again, Paul. More

My daughter needed to drive back to summer school in Pa. on Monday August 1. Late Sunday night,I noticed that the tire pressure warning light in her Scion was on. The tires looked OK but I was comcerned abo on Monday August 1. Late Sunday night,I noticed that the tire pressure warning light in her Scion was on. The tires looked OK but I was comcerned about her driving on interstate 95 back to school. When I explained my problem to Paul at Alex. Toyota on Monday morning he said he would work me in. Within several hours, the technicians found a nail in one of the tires and patched it. My daughter was able to leave before noon and arrive back at school in the early afternoon. This is typical of my experiences with Paul at Alex. Toyota. I wanted to write about this visit especially because it was a safety issue and the extra concern of a DAD and a daughter driving interstate 95. Thanks again Paul. Joe Malloy Alexandria More

The service team leader, Paul Sonnhalter, has been my primary contact since purchasing my Toyota. He is the main reason I keep coming back. Super service every time. He treats everyone as a valued cust primary contact since purchasing my Toyota. He is the main reason I keep coming back. Super service every time. He treats everyone as a valued customer. More

I have been going exclusively to Jack Taylor's Alexandria Toyota for seven years now for all my service work. When I purchased my Tacoma from them, they encouraged me to attend a new-owners seminar at the sh Toyota for seven years now for all my service work. When I purchased my Tacoma from them, they encouraged me to attend a new-owners seminar at the shop so they could explain the benefits of using the dealer service as opposed to quick-lube joints and corner garages. The technicans helpfully explained how all the routine service work was done, how to maintain shedules, etc. It was all so personal, which is exactly the experience one has when you drive in their service bays. No run-a-round, no broken promises, no excuses. They are all professionals and it is a pleasure to deal with them, especially Platinum Service Team Manager Paul Sonnhalter. Five Stars ! More

Regardless of the job is done my car was driven excessively. I believe someone who work there took it home and back. More then 25 miles were driven.... It is stealing. Never leave your car with the excessively. I believe someone who work there took it home and back. More then 25 miles were driven.... It is stealing. Never leave your car with them... Manager said it is their policy to test drive the car after the job is done... 20 miles is at least 30 min drive on high way... Anyway will never come to them and will never trust my car to them If you do go there note your mileage before leaving your car More

I just wanted to take a second and write about the wonderful experience I had at this dealership. Paul Sonnhalter did such an amazing job and made me feel comfortable the entire time he was taking car wonderful experience I had at this dealership. Paul Sonnhalter did such an amazing job and made me feel comfortable the entire time he was taking care of my car. He kept me fully informed during the whole process and went above and beyond every step of the way. I truly appreciate all of the hard work he did and just wanted to let you know what a wonderful experience Paul and his team created for me. I just recently moved to the area and my previous Toyota dealership did a wonderful job the entire time I was with them so I was a little concerned I wouldn't get that treatment once I moved; but Paul and his team proved me wrong and made it a wonderful experience. More

Went to Alex. Toyota for a second opinion after another Went to Alex. Toyota for a second opinion after another Toyota dealer gave me a suspicious diagnosis, though got vehicle out of 4WD, charged much mon Went to Alex. Toyota for a second opinion after another Toyota dealer gave me a suspicious diagnosis, though got vehicle out of 4WD, charged much money for said diagnosis and what sounded like minimal work to effect that return to 2WD status ($315.00), and after the diagnosis, had escalated the repair price $1,000 over "worst case" estimate previously given me by Asst Service Manager at my request when I took the vehicle in...wanted approx $2,800 to repair an actuator; strongly recommended I drive vehicle no further until "fixed." Alexandria Toyota's Sonnhalter (service advisor) worked me into hectic pre-holiday schedule...I had no appointment, got service manager, shop foreman and techs involved in evaluation; decided 4WD system (on our 99 Toyota Forerunner) was operating OK, sensor fine, and no need for repair at this time though problem could, as with almost any part, recur. Sonnhalter fully explained the findings, recommendations; was courteous, efficient, and knowledgable. I was not charged for diagnostic time. Sterian (team leader) took much time to go over 4WD procedure (road test) with my wife who was concerned she might have caused original problem with improper procedure. He was also exceptionally polite, helpful, and informative. Both employees typify service (quality service at reasonable cost) at Alexandria Toyota which I have experienced over 5 years. (Only reason I went initially to another dealer was nature of 4WD problem, fear of damaging transmission if we drove more, and proximity to that dealer to place problem occurred). More

Rob was great as a sales person and advisor about the toyota prius that we purchased. I feel confident that I can contact him or the finance manager at any time to ask questions or raise concerns. Rob toyota prius that we purchased. I feel confident that I can contact him or the finance manager at any time to ask questions or raise concerns. Rob was not who I was supposed to meet on the day I purchased the car, but he took over and took charge and showed my husband and I what we needed to know about the car. He was very gracious and took the time to let us talk it through and decide what we wanted without pressure. The finance manager (Cynthia) was terrific. She also took time to review and give us advice about additional products and services, such as the extended warranty, which we did purchase. She was able to give her personal story about her Toyota and that helped to guide us on our decision making. Overall, my husband and I had a good, strong experience with everyone there. They were honest and forthright with the information we needed to make a good decision on a very important investment. I personally feel that we made a great choice based on the service we receive that day! More