Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
332 Reviews of Alexandria Toyota - Service Center
Sort by
October 30, 2013
My Prius needed a new set of tires, so I got on the phone and rounded up some quotes. Six phone calls later, I had a winner: Paul Sonnhalter at Jack Taylor Toyota. He answered the phone in person - the only and rounded up some quotes. Six phone calls later, I had a winner: Paul Sonnhalter at Jack Taylor Toyota. He answered the phone in person - the only one to do so - and gave me a quick quote that beat all the others (including Costco, two chain tire centers, a small service shop, and Kay Jennings Springfield Toyota, who's quoted price was over than $200 more than Jack Taylor's. Koon's Arlington Toyota put me on hold so long I hung up.) They had the tires in stock, and got me in the following morning. I never expected a dealer to have the best price, and wouldn't even have considered getting a dealership quote were it not for Toyota's buy 3, get 1 for $1 tire sale. But wait! There's more! They estimated that the service would take 90 minutes. They were finished in an hour, UNDER the quoted price AND noticed that my state inspection was about to expire, so they threw that in too! Paul greeted me by name when I came back to get the car, even though I'd only spoken to him for a few minutes, and he had a waiting room full of customers. Paul introduced me to the general manager, who was also super friendly. I've found my new service center, and my next new car dealer - these guys can't be beat. More
by vaughtkaren
Employees Worked With
PAUL SONNHALTER
October 21, 2013
I wouldn't go anywhere else for service, regardless of price. I've been a customer of this dealership for many, many years. The people at Jack Taylor's Alexandria Toyota/Scion pay attention to our o of price. I've been a customer of this dealership for many, many years. The people at Jack Taylor's Alexandria Toyota/Scion pay attention to our objectives and do whatever they can to help us meet them, whether it's buying a new car or taking care of the ones we have. Paul Sonnhalter's team consistently gets our service needs handled according to our objectives and and what is best for the cars. They do so quickly and well. I learned long ago to stop going off-shelf for parts and service. When I go to Alexandria Toyota for a service, I go just once. They do the job right the first time. More
by Rebecca Mimms
Employees Worked With
Sheeto, PAUL SONNHALTER
October 21, 2013
Mr. Rivera is always very pleasant and friendly. He keeps me well informed on service issues and gives very good advice and clear explanations. He is very attentive. keeps me well informed on service issues and gives very good advice and clear explanations. He is very attentive. More
by edshac
Employees Worked With
Manriquez Rivera
October 08, 2013
Jack Taylor's Alexandria Toyota Paul takes care of my car as if I'm a member of his family. He can be trusted to do exactly what's needed.. Paul takes care of my car as if I'm a member of his family. He can be trusted to do exactly what's needed.. More
by gwmva
Employees Worked With
and Chris Hazzard, PAUL SONNHALTER
October 03, 2013
Paul and the team at Jack Taylor Toyota are always a pure joy to work with. Whenever I've had issues or questions, he his quick to assist me in a professional and courteous manner! My car repairs are compl joy to work with. Whenever I've had issues or questions, he his quick to assist me in a professional and courteous manner! My car repairs are completed in the agreed time frame and I commend Paul for going above and beyond not just as a service advisor, but he's become a family friend. I will purchase my next vehicle at Jack Taylor and I recommend this dealership to anyone who wants reliable work with a stellar staff. More
by missphir
Employees Worked With
PAUL SONNHALTER
September 27, 2013
I called Paul Sonnhalter to let him know that I had received a letter from Toyota saying my 2010 Prius had a DOH Recall to replace Brake Booster. I brought the Prius to Toyota and they confirmed the b received a letter from Toyota saying my 2010 Prius had a DOH Recall to replace Brake Booster. I brought the Prius to Toyota and they confirmed the brake booster had to be replaced, about a 7-hour job. Paul ordered the parts and called me 4 days later. I scheduled a repair on 21 Aug 2013 and arrived at 9am. Paul arranged for me to have a Toyota loaner car. He asked me if I wanted to have a Virginia state inspection; I said yes and requested Jack Taylor do an emission inspection. 6 hours later Paul called me and said the car was ready for pickup. When I arrived, Paul said that he had called the Virginia DMV and had been told by them that a hybrid Prius registered with the DMV, and showing a valid State Inspection does not require an emissions inspection. Paul Sonnhalter has ALWAYS provided me OUTSTANDING service. He noticed that my State Safety in section needed to be accomplished. He went the extra mile calling the Virginia DMV to verify I did not need an emissions inspection. I cannot imagine any other Service Manager providing better service and commend his professionalism. More
by JayBartol
Employees Worked With
PAUL SONNHALTER
August 23, 2013
I would not take my car to another dealership for service or deal with just any service rep - I want JERRY GERDES who in my opinion is THE TOP service rep. I would not take my Avalon to any other dealership or deal with just any service rep - I want JERRY GERDES who in my opinion is THE TOP service rep. I would not take my Avalon to any other dealership for service - there is a dealership within 10 miles of my home but instead I chose to go 45+ miles to Jack Taylor's Alexander Toyota. There are 2 reasons for the travel, the first reason and most important reason is JERRY GERDES and the second reason is the quality of exceptional service my 2005 Avalon receives. Jerry always makes me feel at ease, explaining what needs to be done, I feel confident I will get the best service possible. I can also trust him to provide me with information about any problems my car may be having or potential problems based on the results of the car analysis. He has always advised me with accurate information and good estimates for the cost of the repairs needed to be made. He makes the process of car maintenance and repair a lot less stressful. He is an honorable, trustworthy and friendly gentleman. Jerry is always smiling and that makes me feel welcomed. He is definitely an asset to the J.T. Alexandria Toyota's team. I always look forward to the next visit to see J.T. Alexandria Toyota and Jerry Gerdes!! More
by BethButler
Employees Worked With
Jerry Gerdes
August 22, 2013
I live in Arlington, and decided to try Jack Taylor Toyota for convenience sake after Toyota recommended some free service for my type of car (Toyota Prius), and Paul Sonnhalter was the car service rep Toyota for convenience sake after Toyota recommended some free service for my type of car (Toyota Prius), and Paul Sonnhalter was the car service representative assigned to me. I was expecting that once the free service was accomplished, that surely Paul would be recommending additional service, as I was unfortunately accustomed. To my delight, when he returned the car, the free service had been accomplished, Paul had prepared a report on my car showing it was running well and needed no additional service. He had my car washed and returned promptly. He was professional, straightforward, and instilled such a sense of confidence that I immediately decided to make Jack Taylor Toyota my primary place to get car service and in the future, purchase cars. More
by lisabrad
Employees Worked With
PAUL SONNHALTER
August 22, 2013
My family recently moved to a new home where Jack Taylor Toyota was the most convenient in regard to distance from home to have our 2012 Camry serviced. Roughly a month ago we took the car in for it's regu Toyota was the most convenient in regard to distance from home to have our 2012 Camry serviced. Roughly a month ago we took the car in for it's regular Toyota Care service. We were assigned a service adviser who said he would be our adviser from that point forward, seemed like a very kind individual, and even gave us his card to call him directly. He then informed us he had our car washed inside and out free of charge as a welcome to Jack Taylor. Upon going to retrieve the car from valet it was evident the car had not been cleaned at all. The valet folks informed us their cleaning equipment had been out of order for days. No big deal, it was a complimentary service after all. So, I called the adviser on our way out of the dealership to inform him of the situation with the valet. He was apologetic and said he would note a rain check on our account. Seems odd that if was out of order for days that an adviser would be unaware. A few weeks later I call this adviser directly via the number on his business card which he gave us. Informed him we'd had an incident which created a gash in the sidewall of a tire and I asked if the tires were covered by any type of road hazard warranty which would cover the cost of replacement. He immediately responded "Oh yes sir". With his response being so quick I asked him to verify the coverage in his system, but he responded quickly with the model/year/color of my car saying he was certain it was covered. So I told him I'd be sending my wife in because I was at work at that time. He said they were busy but they'd get her in ASAP. After over 3 hours of waiting a separate adviser tells my wife the tire is NOT covered. She asks them to double check and indicates that her husband (myself) had spoken with the adviser who verified coverage. They returned only to say again that it was NOT covered. I worked for over 5 years in a tire center so I'm aware of the technicalities in these warranties. I thought it was lucky we had coverage when I was advised of that. But had this adviser just told me there was no coverage I would have found another solution rather than wasting 3 hours of my family's time as we prepared to leave on a road trip. After work I called the service center and spoke with the manager on duty. He listens to my concerns then asks if he can call me back after he's spoken with the adviser that gave the bad information. Call me back promptly to say the adviser claims he thought I was asking if I bought new tires that day would they be covered by a road hazard warranty. I understand he was busy in the morning, however in this effort to cover his mistake it was a sign of disrespect to the customer. So the manager asks what it would take to solve my problem to which I respond I need 2 tires with matching tread on the same axle. His offer was to sell me 1 tire at the cost the dealership pays with a road hazard warranty included and no labor charges. The discount he offered took roughly 15% off the full price. My response was that I didn't feel that was fair compensation to the time lost on their mistake and would rather take my business elsewhere. He says there's nothing further he's capable of doing because it's not his money. I sent my concerns up the chain to Corporate Toyota via their website. I received a kind response and respect for my loyalty to Toyota in owning 2 vehicles. They asked they I contact the customer relations manager at Jack Taylor direct. So I did. Once she returned my call several days later she listened to my side of the story, then responded with a lot of sighs and defense of her staff along with questions directed toward me in why did I get 4 employees involved and that it should only take 1 employee. Again I felt disrespected and informed her I wouldn't be returning, to which she responds asking what it would take to keep our business. At that point I said to her "I feel it's fair that you make me an offer to retain my business.", to which she sighs again then says "You talk this over with your wife and get back to me.". This could have all been prevented with some attention to detail on behalf of the adviser. I am a Toyota loyalist, they make great vehicles. The service at Jack Taylor is some of the worst I've experienced. I'll be returning my business to Koons although it is not as convenient in proximity of my home. More
by khetman
Employees Worked With
Suzan Danfora, PAUL SONNHALTER
August 20, 2013
Paul Sonnhalter has been my service adviser for several years now and he is the reason I keep returning to Jack Taylor's Alexandria Toyota for any service needs I have. Aside from being friendly and trustw years now and he is the reason I keep returning to Jack Taylor's Alexandria Toyota for any service needs I have. Aside from being friendly and trustworthy, he has always been a straight-shooter. He gives you the facts, doesn't try to bully you into a service you don't need, and will save you time and money. I made the mistake of going to another service tech at the same shop before I met Paul. That was mistake was costly. I place a lot of importance on the personal relationship I have with the one who services my car. In an industry full of people that would sell you a bridge if you let them, make the right decision and ask for Paul when you go to Alexandria Toyota. Plain in simple: He will take care of you and you will have one less thing to worry about. More
by rjbrodsky
Employees Worked With
PAUL SONNHALTER
