Alexandria Toyota - Service Center

Was scheduled for oil Change On Friday the 2nd 2014 was going to Toyota for an oil change and on my way to there, I noticed when applying the brakes my car will start shaking. Pro On Friday the 2nd 2014 was going to Toyota for an oil change and on my way to there, I noticed when applying the brakes my car will start shaking. Problem was reported to the mechanic. Few minutes later the rep came to let me know about the diagnostics. My rotors we were rusted and could not be fixed. My only option was to new ones installed as well as my brake pads. Before leaving I asked specifically to keep aside the parts for me. This is something that I usually do when repairs are done my car. Was told that the parts weren't available and I could only have my car the following day. To my surprise my car was ready 2 hrs later. What a strategy. I decided to come only the following day. I was very shocked to see the invoice. When I asked again to the rep the old parts, she told me...you remember I showed them to you yesterday on the forms and she changed the subject right away just to distract me . When I left your station something was just not right and was bothering me. Decided to return and ask again for the old parts just to confirm that indeed the parts were replaced. Rep told that me that the parts were already thrown away. Hard to believe that in less than 24 hrs she couldn't provide me with the old parts. Well to this day I do not believe that I have new parts. Verification can be done but would not want to incur more expenses. Your invoice was exorbitant and I can assure I am done with Toyota and from now on I will only deal with independent mechanics More

Superior Service Paul Sonnhalter is a great representative of Jack Taylor's Alexandria Toyota service department. We have several Toyotas that we have been taking to Paul Sonnhalter is a great representative of Jack Taylor's Alexandria Toyota service department. We have several Toyotas that we have been taking to Paul for service and he and his team always perform the work correctly the first time. We are assured of quality work that is completed on time and we've never had to return our vehicles for any corrective follow up. Paul also lets us know about upcoming maintenance on our vehicles, what's needed immediately and what can wait so that we can plan appropriately. Paul Sonnhalter is one of the primary reasons we use Jack Taylor’s Alexandria Toyota and I whole heartedly recommend them. More

My name is Reginald Steward. I brought my car in to service to twice recently to have 2 actuators in my doors replaced. Simpy Behl was my service representative. She was very cordial and helpful. She a service to twice recently to have 2 actuators in my doors replaced. Simpy Behl was my service representative. She was very cordial and helpful. She asked a lot of questions about my car. She also looked my car over to make sure I received my car back the way it was brought to the shop. I would like to thank Simpy for all her help. I look forward to seeing her on my next visit. Thanks again, Reggie Steward More

Paul Sonnhalter is an excellent service representative. He is always attentive; insures the work is done on time; gives the fairest price possible; and gives honest advice. I have never Paul to lead me the He is always attentive; insures the work is done on time; gives the fairest price possible; and gives honest advice. I have never Paul to lead me the wrong way; if he says a particular job needs to be done on my car, then it needs to be done. If it is something that can be avoided or put off, he will tell me so. I recommend enthusiastically Paul Sonnhalter as a service representative. More

For first time visit I got Unbelievable service and advised. After now I don't go any were to find good AND trusted service.ALREADY I HAVE WOW SERVICE PROVIDER. Thank you advised. After now I don't go any were to find good AND trusted service.ALREADY I HAVE WOW SERVICE PROVIDER. Thank you More

They were extremely helpful on short notice when I could not start my car. I called and Sterian diagnosed the problem and talked me through how to restart car with cables over the phone so I could bring it not start my car. I called and Sterian diagnosed the problem and talked me through how to restart car with cables over the phone so I could bring it in to dealership immediately to check it out. Diagnosis checked out and it was necessary to replace battery, which was done rapidly and efficiently within a short time of my first phone call. All of this done in latter part of afternoon. Very pleased with service. More

Was able to schedule my service call on line. When I arrived I was greeted in both a courteous and professional manner. The customer lounge was comfortable and offered wi-fi and snacks. The service to arrived I was greeted in both a courteous and professional manner. The customer lounge was comfortable and offered wi-fi and snacks. The service took only a couple of hours and my car was in perfect shape when I got it back. More

I called and talked with a Thomas Perrell who was very courteous and when I arrived the next day he made me feel like a VIP. He answered all my questions and was knowledgable about the product (my Prius). courteous and when I arrived the next day he made me feel like a VIP. He answered all my questions and was knowledgable about the product (my Prius). Other staff were friendly and solicitous. I will return whenever my car needs servicing. Great team there!! More

MR. QUEEN EXPLAINED ALL OF THE REPAIRS THAT WERE NEEDED (AND COST). HE WAS VERY HELPFULL IN GETTING ME A FREE FULLSIZE RENTAL. I LIVE IN P.G. MD., HOWEVER I GO TO ALEX. TOYOTA FOR THE TEAM SERVICE THAT (AND COST). HE WAS VERY HELPFULL IN GETTING ME A FREE FULLSIZE RENTAL. I LIVE IN P.G. MD., HOWEVER I GO TO ALEX. TOYOTA FOR THE TEAM SERVICE THAT MR. QUEEN AND THE WHOLE STAFF PROVIDE. More

GEORGE QUEEN WAS FRIENDLLY AND KNOWLEDGEABLE AND GEORGE QUEEN WAS FRIENDLLY AND KNOWLEDGEABLE AND REPAIRS WERE MADE PROMPTLY. HE LISTENED TO WHAT I HAD TO SAY AND OFFERED SUGGESTIONS HOW TO BE GEORGE QUEEN WAS FRIENDLLY AND KNOWLEDGEABLE AND REPAIRS WERE MADE PROMPTLY. HE LISTENED TO WHAT I HAD TO SAY AND OFFERED SUGGESTIONS HOW TO BEST USE MY CAR More