Alexandria Toyota - Service Center

Paul Sonnhalter Makes All the Difference! Over the years Paul has provided excellent service and advise about our vehicles. We have many options where to purchase our cars but the service Paul Over the years Paul has provided excellent service and advise about our vehicles. We have many options where to purchase our cars but the service Paul delivers made the decision easy to return to Jack Taylor. In fact, we recently purchased two (2) 2013 Toyotas from Jack Taylor. While the cars only require routine maintenance that this point we're confident Paul will take care of us as future miles grow. More

Super service department I continue to be impressed with the Jack Taylor Toyota service department. I have been going to the dealership on and off for over 20 years and since I continue to be impressed with the Jack Taylor Toyota service department. I have been going to the dealership on and off for over 20 years and since the move to the new location a few years back, the team has been consistently professional and helpful. George Queen is a great service writer and has always gone the extra mile to get me in on short notice and quickly get the work done. You cannot ask for better assistance when help is needed. The rest of the staff is very friendly and helpful too. The nice waiting area and shuttle services are icing on the cake! I highly recommend the JT Service Team. More

Paul Sonnhalter is awesome! Thanks to Paul Sonnhalter we have been able to keep our two 2007 Scions running well and reliably! We schedule appointments to bring the cars in for r Thanks to Paul Sonnhalter we have been able to keep our two 2007 Scions running well and reliably! We schedule appointments to bring the cars in for routine service with Paul which is super convenient. He always takes the time to make sure we understand what's going on with our cars. We wouldn't go anywhere else! More

Paul Sonnhalter - Service Dept I have been using Jack Taylor's Alexandria Toyota for over 20 years. My current Service Manager is Paul Sonnhalter. You could not have a better contac I have been using Jack Taylor's Alexandria Toyota for over 20 years. My current Service Manager is Paul Sonnhalter. You could not have a better contact in the service department! He makes sure you have all your coupons and that his team makes every effort to keep your car running for the best price. He doesn't oversell unneeded services and always goes the extra step to make sure I am a satisfied customer. With Paul, the customer does come first! Thank you More

Service Department I've been bringing my Prius to Alexandria Toyota for over 6 years. I've almost always received great service, and when I've had complaints they've bee I've been bringing my Prius to Alexandria Toyota for over 6 years. I've almost always received great service, and when I've had complaints they've been responded to immediately. Only once did I feel I was being sold something (tires) I didn't need. They happily provide shuttle service to the nearest Metro station, which makes getting service a lot easier. More

Service Efficient, friendly, competent, easy on line scheduling, delivered as promised, every member of the staff is helpful. Paul Sonnhalter is best servic Efficient, friendly, competent, easy on line scheduling, delivered as promised, every member of the staff is helpful. Paul Sonnhalter is best service rep I have dealt with in years. More

a great place to get your car serviced I went there for a 15,000 mile check up with my 2012 RAV 4, everything went very smoothly. There was a short wait time. The service advisor was very p I went there for a 15,000 mile check up with my 2012 RAV 4, everything went very smoothly. There was a short wait time. The service advisor was very professional and customer-service oriented. I would recommend this dealership to anybody. More

Not what it use to be Had the van in for service today. Changed my week to bring it in Tuesday rather than Thursday. Told them I need 4 tires, brakes because they were maki Had the van in for service today. Changed my week to bring it in Tuesday rather than Thursday. Told them I need 4 tires, brakes because they were making noise, oil and filter, fuel filter and make the AC run cold again. All I got were tires :( what happened? I get a report saying I need brakes, oil and filter change and my AC should be cleaned...WTF! Just tires, come on folks I could of gone to NTB to get tires and save about 500 dollars. that's the same place Alexandria Toyota got my tires today. I brought it to the "dealer" for the other problems and all I got was a computer print out of what I already know I needed. What happened? Nobody listening over there any more. Now I'll have to deal with a rejected inspection sticker next month due to badly worn brakes and emissions problems. Thanks. there won't be a next time. More

Best Toyota Service Center in Northern Virginia I've had my 2008 and 2011 Prius cars serviced at other Toyota service centers in Northern Virginia and I will always return to Jack Taylor's Alexandri I've had my 2008 and 2011 Prius cars serviced at other Toyota service centers in Northern Virginia and I will always return to Jack Taylor's Alexandria Toyota because they keep their records straight, they respond and provide appointments quickly, give good advice on recalls, run your car through the wash when done, return it to you without paper mats and tags still on the car, provide good value for services rendered and treat you like family. They have clean, welcoming waiting room areas with comfortable chairs and a great coffee machine! My Dad serviced new cars for 25 years back in Ohio and this is the first place I've found in Northern Virginia that knows what he knew; treat 'em right and they'll likely buy their next new car from you. More

SUPERB CUSTOMER SERVICE is the KEY DIFFERENTIATOR! Initially, I purchased a "used" 2009 Toyota Highlander Hybrid from Jack Taylor and it was done in a professional manner, with no haggling and a decent Initially, I purchased a "used" 2009 Toyota Highlander Hybrid from Jack Taylor and it was done in a professional manner, with no haggling and a decent value received for my trade-in. Dealers make their greatest profits from the sales of used vehicle (not new) and also from their service/maintenance; which is counter intuitive given that most car manufacturers offer the seemingly splendid warranties. In the past, I've always simply found the best local mechanic/repair shop and stuck with it, having found dealerships too expensive and oft-times unresponsive to customer needs. Jack Taylor's Alexandria Toyota-Scion is a notable exception in the industry and I've been quite impressed with their Service Department in general, and Ms. Simpy Behl in particular. As my Service Advisor, she has demonstrated consummate professionalism, extensive knowledge of my vehicle and its component parts, and unfailing personal courtesy in our numerous dealings. Simpy always takes time to explain exactly what is to be done in the service and reviews any developments (like specific out-of-limits considerations in wheel alignment parameters, different tire manufacturer tread/wear considerations, etc.) that she believes important for me to understand in the complete service experience. She once even recommended that I wait a few months to obtain additional benefit from my existing tire wear--with no worries about safety--before taking advantage of the dealer "Buy 3, Get 1 Free" Special. (I did wait and later bought the new tires on a follow-on special.) Ms. Behl fields any and all questions with patience and grace--never seeming harried by the busy work environment--where she calmly handles phone calls, interruptions from her colleagues seeking her advice on customer service issues, and coordinates loaner cars and financial matters without missing a beat. I would come back to Jack Taylor based on her performance alone and the genuine trust she engenders; but everyone in the service department appears to convey the same professional attitude, effectiveness, and kindness toward the customers, no matter the situation. I'm equally impressed with Nadir and Becca in the loaner/rental car division and the proficient personnel processing payments. That Jack Taylor personally solicits feedback (including responding to all e-mails) is rare in any business, let alone the automotive arena. When it comes time to purchase my next Toyota product, I have every intention of returning to Jack Taylor because of their stem-to-stern superior performance, winning attitude, and treatment of the customer as family. More