Alexandria Toyota - Service Center

No appointment - no problem with Paul! Realized it was time for a service but didn't have time to make an appointment. I came in on a Saturday morning and Paul said " No problem. When would Realized it was time for a service but didn't have time to make an appointment. I came in on a Saturday morning and Paul said " No problem. When would you like to pick it up?" And Paul makes it that simple every visit. We have two Toyotas. Paul keeps us on the road. He is honest, straightforward and downright jovial! Jack Taylor is where I will buy my next Toyota just based on the good service and quality of care we receive. More

Paul Sonnhalter is the difference! Since stopping by Jack Taylor Alexandra Toyota, I have had several interactions with Paul Sonnhalter. Being new to the area, Paul has made my service Since stopping by Jack Taylor Alexandra Toyota, I have had several interactions with Paul Sonnhalter. Being new to the area, Paul has made my service visits pleasurable and has always instilled a sense of truth in honesty in my dealings with him. Having been new to the area, I was skeptical about finding a new dealership to work with, but Paul has made my selection one that I have never regretted. More

Paul Sonnhalter Makes All the Difference! Over the years Paul has provided excellent service and advise about our vehicles. We have many options where to purchase our cars but the service Paul Over the years Paul has provided excellent service and advise about our vehicles. We have many options where to purchase our cars but the service Paul delivers made the decision easy to return to Jack Taylor. In fact, we recently purchased two (2) 2013 Toyotas from Jack Taylor. While the cars only require routine maintenance that this point we're confident Paul will take care of us as future miles grow. More

Super service department I continue to be impressed with the Jack Taylor Toyota service department. I have been going to the dealership on and off for over 20 years and since I continue to be impressed with the Jack Taylor Toyota service department. I have been going to the dealership on and off for over 20 years and since the move to the new location a few years back, the team has been consistently professional and helpful. George Queen is a great service writer and has always gone the extra mile to get me in on short notice and quickly get the work done. You cannot ask for better assistance when help is needed. The rest of the staff is very friendly and helpful too. The nice waiting area and shuttle services are icing on the cake! I highly recommend the JT Service Team. More

Paul Sonnhalter is awesome! Thanks to Paul Sonnhalter we have been able to keep our two 2007 Scions running well and reliably! We schedule appointments to bring the cars in for r Thanks to Paul Sonnhalter we have been able to keep our two 2007 Scions running well and reliably! We schedule appointments to bring the cars in for routine service with Paul which is super convenient. He always takes the time to make sure we understand what's going on with our cars. We wouldn't go anywhere else! More

Paul Sonnhalter - Service Dept I have been using Jack Taylor's Alexandria Toyota for over 20 years. My current Service Manager is Paul Sonnhalter. You could not have a better contac I have been using Jack Taylor's Alexandria Toyota for over 20 years. My current Service Manager is Paul Sonnhalter. You could not have a better contact in the service department! He makes sure you have all your coupons and that his team makes every effort to keep your car running for the best price. He doesn't oversell unneeded services and always goes the extra step to make sure I am a satisfied customer. With Paul, the customer does come first! Thank you More

Service Department I've been bringing my Prius to Alexandria Toyota for over 6 years. I've almost always received great service, and when I've had complaints they've bee I've been bringing my Prius to Alexandria Toyota for over 6 years. I've almost always received great service, and when I've had complaints they've been responded to immediately. Only once did I feel I was being sold something (tires) I didn't need. They happily provide shuttle service to the nearest Metro station, which makes getting service a lot easier. More

Service Efficient, friendly, competent, easy on line scheduling, delivered as promised, every member of the staff is helpful. Paul Sonnhalter is best servic Efficient, friendly, competent, easy on line scheduling, delivered as promised, every member of the staff is helpful. Paul Sonnhalter is best service rep I have dealt with in years. More

a great place to get your car serviced I went there for a 15,000 mile check up with my 2012 RAV 4, everything went very smoothly. There was a short wait time. The service advisor was very p I went there for a 15,000 mile check up with my 2012 RAV 4, everything went very smoothly. There was a short wait time. The service advisor was very professional and customer-service oriented. I would recommend this dealership to anybody. More

Not what it use to be Had the van in for service today. Changed my week to bring it in Tuesday rather than Thursday. Told them I need 4 tires, brakes because they were maki Had the van in for service today. Changed my week to bring it in Tuesday rather than Thursday. Told them I need 4 tires, brakes because they were making noise, oil and filter, fuel filter and make the AC run cold again. All I got were tires :( what happened? I get a report saying I need brakes, oil and filter change and my AC should be cleaned...WTF! Just tires, come on folks I could of gone to NTB to get tires and save about 500 dollars. that's the same place Alexandria Toyota got my tires today. I brought it to the "dealer" for the other problems and all I got was a computer print out of what I already know I needed. What happened? Nobody listening over there any more. Now I'll have to deal with a rejected inspection sticker next month due to badly worn brakes and emissions problems. Thanks. there won't be a next time. More