Alexandria Toyota - Service Center

Paul Sonnhalter & team are the best service dept around We have been going to Paul Sonnhalter for years -- he is THE reason we go to Alexandria Toyota. He and his team are terrific -- great service, prompt We have been going to Paul Sonnhalter for years -- he is THE reason we go to Alexandria Toyota. He and his team are terrific -- great service, prompt attention, and Paul goes the extra mile to see that things are done right and efficiently. I recently asked Paul about a used car we were helping our teenage daughter buy. He insisted that we bring it to him before we bought it so he could check it out for reliability and safety. He has a daughter as well and was determined to make sure ours would be in a good, safe car. He is always available to help and has never recommended service that we do not need (as some dealers will do.) Paul is the reason my nine-year-old Toyota Highlander is still running like new, and we look forward to working with him for many years to come. More

Paul Sonnhalter is Fabulous! I've been coming to Jack Taylor Toyota since 2014 when I bought my Toyota Prius new. Paul Sonnhalter has been my service manager all that time. He's I've been coming to Jack Taylor Toyota since 2014 when I bought my Toyota Prius new. Paul Sonnhalter has been my service manager all that time. He's always a sweetheart and very helpful. He always explains exactly what is going on with my vehicle and gets my vehicle back when he says he will. He always responds to my calls promptly and arranges for me to have my vehicle serviced at my convenience. There is no one better than Paul! More

Outstanding work on a super complex warranty repair. I took the car to Alexandria Toyota based on recommendations from Dealer Rater. This was a good decision. The repair was a super complex operation in I took the car to Alexandria Toyota based on recommendations from Dealer Rater. This was a good decision. The repair was a super complex operation involving moon roof noise. The good news is that the repair was covered under warranty. Paul Sonnhalter was the service manager responsible for the repair and he was just GREAT. Paul took the information from me. Verified the problem, ordered the parts and his team made the repair. Since the repair was complex, the repair took several days which I was expecting. During this time, Paul kept me informed on what was happening. When I got the car back, the repair was completed and the problem was solved. There are many horror stories on the Toyota forms about deals failing to make the correct repairs and trying to talk owners out of the repair as well as dealers trying to sell stuff that is not needed. Paul and his team did none of these things, they went right to work and fixed the problem. The most important take-away for this experience is that I trust Paul and Alexandria Toyota to do the right thing for me and they have my best interest at heart. I will be back. More

Paul Sonnenhalter is fantastic! I have worked with Paul for years on the servicing of my family's Toyota Sienna. He is prompt and courteous and gives clear and understandable explan I have worked with Paul for years on the servicing of my family's Toyota Sienna. He is prompt and courteous and gives clear and understandable explanations about repairs that are required to keep my car running. I have confidence in what he says and feel that I can rely on it. He is also very accessible if I ever need help or have follow up questions. I highly recommend him for your Toyota service needs. More

Love Jack Taylor Toyota They get me in and out, work done right! Simpy is the best to work with. She is friendly, honest, and listens to her customers. They get me in and out, work done right! Simpy is the best to work with. She is friendly, honest, and listens to her customers. More

No appointment - no problem with Paul! Realized it was time for a service but didn't have time to make an appointment. I came in on a Saturday morning and Paul said " No problem. When would Realized it was time for a service but didn't have time to make an appointment. I came in on a Saturday morning and Paul said " No problem. When would you like to pick it up?" And Paul makes it that simple every visit. We have two Toyotas. Paul keeps us on the road. He is honest, straightforward and downright jovial! Jack Taylor is where I will buy my next Toyota just based on the good service and quality of care we receive. More

Paul Sonnhalter is the difference! Since stopping by Jack Taylor Alexandra Toyota, I have had several interactions with Paul Sonnhalter. Being new to the area, Paul has made my service Since stopping by Jack Taylor Alexandra Toyota, I have had several interactions with Paul Sonnhalter. Being new to the area, Paul has made my service visits pleasurable and has always instilled a sense of truth in honesty in my dealings with him. Having been new to the area, I was skeptical about finding a new dealership to work with, but Paul has made my selection one that I have never regretted. More