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324 Reviews of Alexandria Toyota - Service Center
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July 04, 2015
Best Customer Service! Taking my vehicle in for service is one of the best examples of how customer service should be - start to finish. Paul Sonnhalter rocks!!! #1 Taking my vehicle in for service is one of the best examples of how customer service should be - start to finish. Paul Sonnhalter rocks!!! #1 More
by DJM
Employees Worked With
PAUL SONNHALTER
May 01, 2015
Tire punture Every one at Alexandria Toyota has been extremely helpful and cooperative. I had a pucture in one of my tires which was repaired while I waited less Every one at Alexandria Toyota has been extremely helpful and cooperative. I had a pucture in one of my tires which was repaired while I waited less than an hour. More
by Arnald Gabriel
Employees Worked With
Eric
March 24, 2015
Great Service each time!! Never an issues that was not resolved in a timely and satisfactory manner. I bring my cars to Alexandria Toyota and no where else... Great dealers Never an issues that was not resolved in a timely and satisfactory manner. I bring my cars to Alexandria Toyota and no where else... Great dealership.. More
by Wajaw123
Employees Worked With
George Queen
March 21, 2015
Service department was great! Just moved to the area and went to this dealer since it's the closest to my house. Joe Parsons helped me out today with a key issue. He was so helpful Just moved to the area and went to this dealer since it's the closest to my house. Joe Parsons helped me out today with a key issue. He was so helpful and I had a great experience today at Jack Taylor. I'm definitely going back when my car is up for service. More
by Ps118
Employees Worked With
Joe Parsons
March 14, 2015
At home experience. I purchased three vehicles for myself and two for my family members from Jack Taylor's Alexandria Toyota. The confidence in Eric Watt (Sales) is becau I purchased three vehicles for myself and two for my family members from Jack Taylor's Alexandria Toyota. The confidence in Eric Watt (Sales) is because he has always helped me make best decisions about the vehicles I wanted to purchase. On top of that, Jason Baker in service department is the best among the best service team. I am an engineer myself and understand the importance of pin pointing the problem to get it fixed. Jason Baker has the ability to listen to my needs, understand, identify and correct the issues that require a smooth and safe operation of my vehicles. In fact, he always handles my vehicles as his own. You can't find this personal level of customer service at other dealerships. Jack Taylor's service department has honored my warranty requests without hassle, has issued multiple coupons that saved me hundreds of dollars. I would recommend the dealership to anyone without a second thought. I hope this helps many prospect buyers make a better decision. More
by Shakeel Ahsan
Employees Worked With
Jason Baker
March 11, 2015
Recognizing what could have been a serious problem I bought my 2006 Highlander at Alexandria Toyota and have gone there for service over the years. I went in just prior to Christmas in December 2014 t I bought my 2006 Highlander at Alexandria Toyota and have gone there for service over the years. I went in just prior to Christmas in December 2014 to have the vehicle checked prior to my trip to Chicago to visit my family. Mr. Parsons greeted me and agreed to check things out and perform some minor scheduled maintenance. He returned saying that the steering seemed heavy to him and requested my OK to check into the matter. I agreed. He returned showing me a bearing that was making a grinding sound. The parts were replaced and I was amazed at the difference in the steering! Had that part failed during my trip I could have had a bad accident. With over 125,000 miles on the vehicle the need for the repair was not unusual I would think. Great work by the team at Alexandria Toyota! Mr. Bell and Mr. Parsons remembered me on my latest visit. This time for a change of tires. My thanks to the service department at Alexandria Toyota for keeping my Highlander safe and road ready! More
by dave814
Employees Worked With
Mr. Parsons
February 27, 2015
Emergency Repair I was in my Nissan Sentra at the Potomac Yard (across from this dealership) and noticed that the plastic cover below the engine had separated from the I was in my Nissan Sentra at the Potomac Yard (across from this dealership) and noticed that the plastic cover below the engine had separated from the frame and was almost dragging on the asphalt. Since the nearest Nissan dealer was several miles away, I went across the street to this Toyota dealership hoping to be able to buy the plastic plugs which I intended to try to put in to fix the problem. The friendly parts man told me that the plastic attachments were different sizes depending on the model Toyota I have, so I would need a VIN no. When I told him I had a Nissan, he suggested seeing one of the service managers for help since they may be able to do something. I talked to Paul Sonnhalter and he immediately said that he would see what he could do. He got it repaired as I sipped the complimentary coffee in their waiting room. What service! The only thing I'm paying for this is the time to write this review. Great dealership!!! More
by johnish
Employees Worked With
PAUL SONNHALTER
January 03, 2015
Highlander 50k Check Gerry Gerdes has been our service advisor for years. He always provides outstanding customer service and advises of each repair and keeps us apprised Gerry Gerdes has been our service advisor for years. He always provides outstanding customer service and advises of each repair and keeps us apprised of the status and any other items found. The dealership is always clean and the people are very friendly. More
by J and C
Employees Worked With
Gerry Gerdes
December 11, 2014
Service Visit The customer service was great and the waiting time was not long. When I drove up to the service lane. My service representative immediately came to m The customer service was great and the waiting time was not long. When I drove up to the service lane. My service representative immediately came to my car and gave me estimated completion time. More
by may1
Employees Worked With
George Queen
December 03, 2014
Alexandria Toyota is Quality from beginning & is on-going! This is one terrific dealership. The sales people are knowledgeable, not pushy, listen and are interested in helping you find what your looking for in This is one terrific dealership. The sales people are knowledgeable, not pushy, listen and are interested in helping you find what your looking for in a vehicle. The service department is WONDERFUL! They are friendly, helpful & get matters fixed in a timely way. If there is a problem or a delay occurs due to additional repairs needed, they take the time to explain what additionally needs to be done, why, how much longer the service will take and any costs involved. The employees are neat, clean, know their work and do the job right the 1st time! I stopped in today as I was passing the dealership. I had an appt for tomorrow morning but hoped the car could be checked out right then. I spoke with Paul Sonnhalter. I said I'd prefer to come in for my next day appt rather than wait for a long time today. Well, Paul got the car checked out & ready to roll in no time flat! Excellent Job! This is the service I've come to appreciate & depend on. This is Alexandria Toyota! More
by WBrown361
Employees Worked With
PAUL SONNHALTER
