Alexandria Toyota - Service Center

PROFESSIONALISM I HAD A VERY GOOD EXPERIENCE WITH THE CUSTOMER SERVICE I RECEIVED. THIS IS MY VERY FIRST TIME TO THIS LOCATION AND I AM VERY PLEASE WITH MY INTERACTIO I HAD A VERY GOOD EXPERIENCE WITH THE CUSTOMER SERVICE I RECEIVED. THIS IS MY VERY FIRST TIME TO THIS LOCATION AND I AM VERY PLEASE WITH MY INTERACTIONS. More

Great Service I had a water pump problem with my 2008 RAV4 that was covered by warranty. Paul in the service department kept me apprised of the repair and handled I had a water pump problem with my 2008 RAV4 that was covered by warranty. Paul in the service department kept me apprised of the repair and handled all of the warranty paperwork effortlessly. Outstanding service. More

Paul Sonnhalter is the best! Since relocating to Virginia I’ve patronized a couple dealerships, and even after finding Jack Taylor’s Alexandria Toyota dealership I’ve had a couple Since relocating to Virginia I’ve patronized a couple dealerships, and even after finding Jack Taylor’s Alexandria Toyota dealership I’ve had a couple different Service Advisors that I wasn’t pleased with, including the Manager. However, after working with Paul Sonnhalter, he definitely has my loyalty. I’ve been working with Paul for a couple years and he has never steered me wrong. He is helpful, thorough, honest, and truly customer focused. My Toyota Supra and Prius are both in tip top shape thanks to Paul. More

Great Customer Service! I have a Hyundai, but Jack Taylor's is right nearby. I went to go get a state mandated safety inspection, and was instantly told about how long it wou I have a Hyundai, but Jack Taylor's is right nearby. I went to go get a state mandated safety inspection, and was instantly told about how long it would take, and that my dirty car (which it was) could use a car wash, which they would be happy to provide free of charge. In under the quoted amount of time, Suzan let me know that I had two lights that needed to be replaced. However since it wasn't a Toyota, they didn't have the parts. She graciously kept a spot open for me as soon as I returned with the new lights, and got me right through. In short, it was a pleasure to go here, and Suzan definitely took care of me. I'll definitely continue to bring my business here. More

Hazzard and team saved the day Our family was visiting from out of town and experienced some issues with our vehicle. We contacted our dealership back home and they told us that it Our family was visiting from out of town and experienced some issues with our vehicle. We contacted our dealership back home and they told us that it would cost us upward of $1,000. I frantically called Hazzard who advised us to come in right away and that him and his team would take care of us. We were so overwhelmed with their friendly nature and service. They helped us solve our issue without costing us anything. It was promptly looked after which hardly disturbed one of our only two vacation days and the staff were incredibly friendly. I wish we had this dealership back home!!! Thanks for everything :) Rebecca and Eric!!! More

outstanding customer service still exist I recently took my car in for service at Jack Taylor's Toyota. Paul was my attendant. He was helpful, honest, attentive, and fair. I ride miles to t I recently took my car in for service at Jack Taylor's Toyota. Paul was my attendant. He was helpful, honest, attentive, and fair. I ride miles to this dealership bypassing my state's Toyota dealer because of how I am treated when I call or come in. Outstanding Customer Service still does exist at Jack Taylor's. Recently when I was searching for a 2nd vehicle, the service I received down through the years from Paul, helped me to finalize my purchase with Jack Taylor's. It was a pleasant experience. My salesperson, Farad and Cindy the finance officer were phenomenal. I would highly recommend service and sales. More

Sales & Service at Alexandria (VA) Toyota We have bought a few cars at Jack Taylor's Alexandria (VA) Toyota and are very pleased. The staff of the Service Department are very courteous and kn We have bought a few cars at Jack Taylor's Alexandria (VA) Toyota and are very pleased. The staff of the Service Department are very courteous and knowledgeable. Paul Sonnhalter usually takes care of my Camry and it's very comfortable talking with him and hearing his very clear explanations. In addition, I appreciate the Parts Department; Ken Whalen does a fantastic job. He is very informative and usually knows what I may need. Thanks to all. Neal Schiff Springfield, Virginia More

Operation of the Service Department Jack Taylor's Alexandria Toyota is one of, if not the finest dealerships in the Washington Metropolitan area. I have deal with them for more than a q Jack Taylor's Alexandria Toyota is one of, if not the finest dealerships in the Washington Metropolitan area. I have deal with them for more than a quarter-century and am still extremely satisfied with their car care and customer service! Give them a try. I know you will be amazed from the minute you walk in the door. More

Outstanding Service Alexandria Toyota is one of the best auto service organizations that I have used over a 50 year period. I highly recommend this dealership to everyon Alexandria Toyota is one of the best auto service organizations that I have used over a 50 year period. I highly recommend this dealership to everyone. More

13 Years of Great sales and Service I have purchased 3 cars from Jack Taylor ( Alexandria Toyota ) over the past 13 years. I will only take my cars to Alex Toyota for service because I I have purchased 3 cars from Jack Taylor ( Alexandria Toyota ) over the past 13 years. I will only take my cars to Alex Toyota for service because I know they will service my vehicles well. I only live 5 minutes from a Toyota dealer and it takes me 45 to 50 minutes to get to them but I only allow Alexandria Toyota to service my cars. If Alexandria Toyota gets it wrong, they make it right immediately with no time lost for me. Honestly, I cannot remember when I felt that I was not being taken care of. The great thing about this dealership is that the service teams are constant. They have pretty much had the same teams since I started using them and they are very professional too. George Queen normally services me, but if he is not available, I get great service from the team Sincerely, Walter J Wellington More