Alexandria Hyundai

The service dept at this dealer has the worst customer service I’ve ever experienced. They don’t care about their customers or resolving issues for them. I bought Hyundai specifically for the warranty jus service I’ve ever experienced. They don’t care about their customers or resolving issues for them. I bought Hyundai specifically for the warranty just to get the run around when it’s time for something to be fixed. I called 5 or more times asking to speak to someone regarding an issue and never heard back from anyone. When I reached out to Hyundai customer service they recommended I make an appt which I did. I bought the car in Augusta and it’s now November and it has yet to be resolved. The employees that work for the service dept are rude and they act like you are bothering them when you come in or ask question. They absolutely don’t care one bit about their customers. More

EXCELLENT service. I honestly could not have been more happy. Quick, efficient, considerate of my time, easy check-in, quality service, friendly staff. Everything GREAT happy. Quick, efficient, considerate of my time, easy check-in, quality service, friendly staff. Everything GREAT More

Not applicable as I was not interested in the color Hyundai Palisades Calligraphies that they had in stock. I will await the Genesis GV80 later this fall. Hyundai Palisades Calligraphies that they had in stock. I will await the Genesis GV80 later this fall. More

Great experience. I was able to get my car inspected on very short notice. The service person, Erik, was very helpful and extremely pleasant. Thanks very short notice. The service person, Erik, was very helpful and extremely pleasant. Thanks More

Excellent service. Car was super clean. Sales staff was knowledgeable and helpful. Entire process went better than expected. They even delivered the car to my house after the purchase. knowledgeable and helpful. Entire process went better than expected. They even delivered the car to my house after the purchase. More

Every time I visit the dealership to have my vehicle serviced I am always greeted by friendly and knowledgeable staff. I would definitely recommend this dealership. serviced I am always greeted by friendly and knowledgeable staff. I would definitely recommend this dealership. More

I brought my car in for a safety inspection and to check the battery because I had a couple of issues when I started the engine. They were on time (I had an appointment) and finished the work in less than a the battery because I had a couple of issues when I started the engine. They were on time (I had an appointment) and finished the work in less than an hour. I go there regularly and they did not charge me for the safety inspection. More

Alexandria Hyundai Service Department is great! We have two Hyundais that we purchased from Alexandria Hyundai in the last 9 years. We live about 40 minutes away but still come back to Alexandria fo We have two Hyundais that we purchased from Alexandria Hyundai in the last 9 years. We live about 40 minutes away but still come back to Alexandria for servicing on both cars. There are two other dealerships closer to our house but I will not go to them. Erik Lorton is our service rep and he is awesome. He is very thorough, has a great attention to detail and is easy to work with. Also, Gerald the service manager is very approachable, friendly and has been there when we needed him especially with an extreme situation with an XM problem. It's always a great experience to go in for service. Keep on doing what you're doing Alexandria Hyundai Service Department! More

Excellent Purchased and serviced my cars by this dealership for several years. Consistently good customer service.. My phone connection for navigation system wa Purchased and serviced my cars by this dealership for several years. Consistently good customer service.. My phone connection for navigation system was resolved by representative.. More

Troy Dodd always takes care of me when I come in for maintenance on my care. He is the best. Gerald the service manager is also awesome. I will recommend anybody to come here. maintenance on my care. He is the best. Gerald the service manager is also awesome. I will recommend anybody to come here. More