Alderman's Toyota

The Service Department is very thorough and professional. They communicate well regarding needed work and the progress being made. They communicate well regarding needed work and the progress being made. More

The service I received today was the usual fantastic service that I typically receive at Alderman’s Toyota. Check-in was efficient and speedy. My courier was immediately available to provide me a ride t service that I typically receive at Alderman’s Toyota. Check-in was efficient and speedy. My courier was immediately available to provide me a ride to work and I received a prompt phone call when they were done with my vehicle. Courier was on time picking me up to get back to the dealership. More

Very professional , took care of service in a timely manner, staff is very friendly and knowledgeable manner, staff is very friendly and knowledgeable More

Customers come first at Alderman's Toyota The staff as always is polite and respectful always is polite and respectful More

Tis dealership has the best service department that I know of ans their building is second to none know of ans their building is second to none More

I highly recommend this service department, very knowledgeable service manager. Friendly staff, work progress is reported in a timely manner. knowledgeable service manager. Friendly staff, work progress is reported in a timely manner. More

The best dealership service ever. Always professional, attentive and efficient. Have purchased several Tacomas and service is a priority for us. Always professional, attentive and efficient. Have purchased several Tacomas and service is a priority for us. More

Jacob Tenney was excellent in all respects as my service advisor ! He even corrected my loose bringer bulb during check in. advisor ! He even corrected my loose bringer bulb during check in. More

Great service, including receiving video underneath truck for review. Quick and professional. I highly recommend. for review. Quick and professional. I highly recommend. More

Sent the following email and have not received a response: Good Morning Mr. Alderman, I have included you in a couple of previous emails regarding my situation. I bought a pre-owned certifie response: Good Morning Mr. Alderman, I have included you in a couple of previous emails regarding my situation. I bought a pre-owned certified Toyota Avalon Hybrid a couple months ago and have been overall happy with my purchase. In fact, my wife and I had the pleasure of meeting you the day we picked it up. Jacobe was our salesman and did an excellent job. However, I have expressed my concern with the scratches from the moment I saw the vehicle. Jacobe was quick to assure me that this was nothing to worry about and the scratches could be "buffed out" when I picked up the vehicle.. I was scheduled to get the vehicle early in the week, but it kept getting delayed by your body shop. I was eventually told that the vehicle would be ready on that Friday. When my wife and I arrived, we discovered that they "ran out of time" to buff out the scratches. I again asked Jacobe if he was sure these scratches would come out and he again reassured me that they would. I was about to take tomorrow morning off from work to make the trip, but thought I would reach out to you first. I am beyond disappointed that I have to take time off work to get this done. This is an extremely busy time for me. I have asked Jacobe previously if the work could be done by another Toyota dealership in my area. Both Northway and North Country Toyota are within a few miles of me, which Jacobe maintained was not a possibility. I apologize for the long email, but before I made the trip and took time off work, I wanted to make one last effort with the hope that you would better accommodate me. I would also be open to using a rental while the work is being done if you could deliver it. I feel strongly that I should not have to be inconvenienced by something that was supposed to already be done when I picked up the vehicle. Thank you in advance for your consideration. More