Albrecht Subaru of Wakefield

Incredible Experience With John! Working with John Cheshire at Subaru of Wakefield was the perfect definition for what the car buying experience SHOULD be like!! John managed to do fo Working with John Cheshire at Subaru of Wakefield was the perfect definition for what the car buying experience SHOULD be like!! John managed to do for me what no other dealer was able to: make me feel like I was being listened to when I described my dream car, and my budget. He was patient, understanding, knowledgable, and most importantly, he was NEVER pushy or aggressive as some salesmen can be. He was able to give me a great deal on an incredible new car, and made the purchase a streamlined, stress free process. I can't say enough good thinks about John! More

Quick and Seamless Al was extremely helpful from the beginning to when I drove off the lot with my WRX. Great person to work with! Would highly recommend to anyone looki Al was extremely helpful from the beginning to when I drove off the lot with my WRX. Great person to work with! Would highly recommend to anyone looking to buy a Subaru! More

RESPECTFUL AND FRIENDLY Sydney was helpful, respectful and kind. He explained the different options for my Forester and answered all my questions. He also patiently showed me Sydney was helpful, respectful and kind. He explained the different options for my Forester and answered all my questions. He also patiently showed me how to program my phone into my new Forester and showed me how to operate all the features. He explained Starling but didn't pressure me to purchase it. More

To the point Arthur McFague was a no BS and to the point guy. I knew what I wanted and he didn't try to upgrade me to something else. He explained everything about Arthur McFague was a no BS and to the point guy. I knew what I wanted and he didn't try to upgrade me to something else. He explained everything about the vehicle. Very helpful! Thank you, Arthur!! Love my new Forester :) More

Perry was awesome! Perry made our buying experience enjoyable. He provided us with cheerful explanations of our options, features and benefits the Subaru Forrester. Perry made our buying experience enjoyable. He provided us with cheerful explanations of our options, features and benefits the Subaru Forrester. Matt completed the purchasing process by organizing warranty, financing and license papers quickly and with courtesy. Bought alot of cars over the years but no agency or dealer tops the service provided by Perry and Matt at Subaru of Wakefield. More

Oil Change I got my oil changed and tires rotated. The service was quick and everyone was very friendly. I would definitely recommend getting your car serviced h I got my oil changed and tires rotated. The service was quick and everyone was very friendly. I would definitely recommend getting your car serviced here. More

Horrible Experience My wife and I tested 15 different cars and car brands. We went to Subaru of Wakefield twice. First time we did a test drive was with Sydney Wandyck. H My wife and I tested 15 different cars and car brands. We went to Subaru of Wakefield twice. First time we did a test drive was with Sydney Wandyck. He looked totally disinterested in making a sale and never said anything about the car unless I said something about it, in which case he replied with “yes”, “no” or “I don’t know”. Didn’t even know how CVT works and was on his phone for the duration of the drive. The second time we met with Perry Mallias, almost the same deal as Sydney with the exception that he just gave us cars to test and went back inside. But we liked the Subaru Legacy with added on package and decided to go with it. So I emailed ten different Subaru dealerships in my area and tried to negotiate the price. I was offered a couple of good deals but eventually decided to go with Subaru of Wakefield because they were the closest to me and have promised to match the lowest price and give me the exact car that I want. Anna Rosa, the internet sales person, even offered $250 price guarantee on top of the match. So I told them I am ok if they keep that $250 as long as they don’t give me any issues and try to renegotiate the price when I come in, my wife simply hates that as do I. Plus their car MSRP was $300 more than the lowest offer so I thought I was going to be nice in order to avoid any “misunderstandings”. And wouldn’t you know it, there was a “misunderstanding”. When we came in Anna Rosa took a minute to remember who I was even thought I told her 30 minutes prior that we are coming in to buy a car. That was the red flag for me right away. Once we sat down Al Mazin, the sales guy, presented us with the offer that was $700 more than the price we agreed on. After I pointed out that’s not the correct price he said he couldn’t find any emails from Anna. So I showed him the emails. Then of course he had to go check with the manager and Anna; you know how that goes. After 15 minutes he comes back with the price reduction of $200, still $500 more than agreed. So at this point my wife is pretty aggravated, she told me specifically she did not want to go through this “misunderstandings”. So I’m thinking, ok, let’s see the car and then we can talk again. Boy was that a surprise. I asked for either silver or carbide exterior with dark interior; instead Al presented us with gold exterior and white interior. I’m thinking gold looks nice, I can live with that, but we have a kid in the back, no way am I buying a car with the white interior. Al tried to convince us that they can find a car we are looking for but needs time and MORE MONEY. We, of course, walked out with no car. Then they tried to apologize via email for the “misunderstanding” because some things can be “confusing”. I’m an analyst; I work with confusing things all day long. Of course I told them to go to xxxx and don’t try to contact me again. And of course they did contact me again. And on top of that they tried to blame Quirk Subaru from Quincy for “misleading me with their deceptive advertising”. I mean who does that?? What kind of a xxxxxxx blames other dealer for offering a better price after what they did to us? But there is a happy ending to this story. We found the car we wanted at the Natick dealership, walked in with the agreed price and walked out 30 minutes later with the smile on out faces. Thank you Subaru of Natick. More

Incredible Parts Department I have been to many parts departments at many dealerships, or should I say stealerships. I dreaded every time I needed an OEM part. Terrible prices an I have been to many parts departments at many dealerships, or should I say stealerships. I dreaded every time I needed an OEM part. Terrible prices and terrible service, no one knows what they are talking about, wrong parts ordered all the time. The Wakefield Subaru dealership however is amazing, I pretty much use only Subaru parts on my WRX now because it is always a pleasure. Jeremy really knows what he is talking about and he is incredibly helpful, never had a wrong part ordered from there, and I spend thousands of my dollars there. Prices are great as well for OEM parts. I am not paid or anything to write this interview, these guys just really deserve some recognition for always being super helpful and for being true car guys who I can actually talk engine building details with. Thank you for not being a bunch of idiots who know how to poorly type words into a search bar, I'll continue to come back as long as I drive a Subaru. More

Ask for Perry, he listens Just over 3 years ago my wife and myself bought a Forester from Perry and were so impressed by his personal customer first service and the attitude of Just over 3 years ago my wife and myself bought a Forester from Perry and were so impressed by his personal customer first service and the attitude of the management that we also traded in our Prius for a leased Crosstrek. Everyone went out of their way to make sure that we were very pleased. My wife commented that Perry treated her with equal respect when addressing us instead of deferring to me. We just returned when the lease ran out, sought out Perry and leased another Crosstrek. When I was buying the Forester Perry had listened closely to my wife talking about what features she liked. He knew she liked the color of our Prius, the leather seats, the GPS, etc and had a Crosstrek brought out for her to see. It was so perfect that we came back and bought another at Wakefield from and because of Perry. The team there made buying cars the simplest and most enjoyable we have ever experienced. More

Forester purchase Let me start with my customer service person, Perry Mallias, coming in on his week off, and staying until I left with a registered car and new plates. Let me start with my customer service person, Perry Mallias, coming in on his week off, and staying until I left with a registered car and new plates. Everything went very smoothly, including figuring the value of my trade-in. Minimum of the ... ahem ... pushiness that car sales people are famous for elsewhere. A painless experience. More