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Albrecht Subaru of Wakefield
Wakefield, MA
1,382 Reviews
Subaru of Wakefield offers MA Subaru drivers a choice. Our Greater/Metro Boston Subaru vehicle showroom is conveniently located at 618 North Ave in Wakefield. Exit 57 RT 128/95 Shoppers can choose from a large selection of new Subaru vehicles, high-quality used cars and Certified Pre-owned Subaru vehicles of various years and miles. Our new Subaru specials and finance specials offer the best value in savings for purchasing a new Subaru.
Visit us whenever you need automotive maintenance, repair or service and be rest assured your vehicle and you are receiving top-quality care from industry experts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,382 reviews
July 12, 2017
My First Subaru! This is a fantastic dealership. Al Mazin was incredibly knowledge about every vehicle we examined. The service is the definition of professional. This This is a fantastic dealership. Al Mazin was incredibly knowledge about every vehicle we examined. The service is the definition of professional. This was the best experience I've ever had at a dealership, and I'm thrilled to be driving my first Subaru! More
by Tommy H
Employees Worked With
Other Employees :
I would like to thank the entire parts and service department and Kenny for being very hospitable and great to work with.
June 29, 2017
Great experience I had a great experience they make you feel comfortable not pushy like most dealerships and also great costumer service I look forward to more busines I had a great experience they make you feel comfortable not pushy like most dealerships and also great costumer service I look forward to more business in the future :) .6/29/17 More
by SweetDee01
Employees Worked With
Nelson Molina
June 28, 2017
Very Helpful after the sale! Purchased my second Subaru from Perry Mallias a few months ago for my daughter and we drove the Crosstrek to Cleveland OH for her internship at NASA w Purchased my second Subaru from Perry Mallias a few months ago for my daughter and we drove the Crosstrek to Cleveland OH for her internship at NASA well, 2 weeks in she lost keys. Went to Perry and he helped me through getting new set and stayed with me all the way till I was all set . Also followed up with 2 phone calls to house to make sure all was ok. Perry is a really great salesperson who will remember who you are after the sale and is very helpful . Just wanted to say THANK YOU for helping me here through that problem. Great dealership, great people. I highly recommend. Thank you again Perry. Chris Jasper, Peabody, Ma. More
by nancy06
Employees Worked With
Perry Mallias
June 24, 2017
Excellent Service Al was very friendly and helpful during my buying process. I would be pleased to keep our relationship going forward for future purchases. Thank you! Al was very friendly and helpful during my buying process. I would be pleased to keep our relationship going forward for future purchases. Thank you! More
by JayC
Employees Worked With
June 24, 2017
Painless car buying experience. All the employees were very friendly and helpful, even those not involved in my transaction. Christian was very knowledgeable about the product and ab All the employees were very friendly and helpful, even those not involved in my transaction. Christian was very knowledgeable about the product and able to answer all my questions. She spent quite a bit of time showing me how to use all the " bells and whistles " on my new car. More
by Debbie 321
Employees Worked With
Christian Francois
June 07, 2017
Efficient and friendly This is my second new car purchased from Subaru of Wakefield. I worked with the same salesman I had purchased my first Subaru from. He answered all m This is my second new car purchased from Subaru of Wakefield. I worked with the same salesman I had purchased my first Subaru from. He answered all my questions and helped through the buying process. All the employees i dealt with were friendly and knowledgeable. More
by MDG
Employees Worked With
Perry Mallias
June 05, 2017
Great new car buying experience We had a very positive experience buying our new Forester at Subaru of Wakefield. Knowledgeable and friendly staff, fast service, transparent pricing, We had a very positive experience buying our new Forester at Subaru of Wakefield. Knowledgeable and friendly staff, fast service, transparent pricing, and seamless delivery. More
by MajaJanas
Employees Worked With
Perry Mallias, Joseph Barbagallo
June 03, 2017
Great place Everyone seemed very eager to help me with my selection and answered my questions plainly and honestly. When I left with my new car I knew all the thi Everyone seemed very eager to help me with my selection and answered my questions plainly and honestly. When I left with my new car I knew all the things I needed to about it and got exactly what I wanted. I want pushed to get things I didn't need outside what I came in wanting. Overall great experience. More
by Stephen A Tecce
Employees Worked With
Perry Mallias
June 02, 2017
Subaru #7 is on the road My first Subaru was a brand new 1980 sedan. The second was an '83 wagon. The first Subaru we purchased at Subaru of Wakefield was a 1990. We drove tha My first Subaru was a brand new 1980 sedan. The second was an '83 wagon. The first Subaru we purchased at Subaru of Wakefield was a 1990. We drove that car over 200,000 miles and sold it to my brother-in-law for a farm vehicle. The 2001 was "given up" to a used car dealer with 150,000 miles on the odometer. When it came time to purchase our 2011, John Cheshire was our go-to guy. He was straight forward, honest, not at all pushy and down to earth. We liked him very much. Shortly after our purchase, we found out that John had moved to Florida. Boo hoo. By the time the 2001 was ready for a new owner, I couldn't buy a used Subaru in Wakefield because they didn't have any, so I purchased the 2006 from another local dealer. Time to retire the 2006 - 120,000 miles on it as of now. We went back into the dealership and WOW! John is back! We would choose no other salesman at Subaru of Wakefield. I know many of the sales people have been at the dealership for many years, but we are comfortable with John. This time, I test drove 3 different models and, once again, chose the Outback. So, the 2017 Subaru is #7 in our family. Thank you John and thank you Subaru of Wakefield! More
by aircooledsusan
Employees Worked With
John Cheshire
May 30, 2017
Disappointed This is the second time I used this dealership. The sales process was fine, but after that I started having issues. The first issue is with Subaru off This is the second time I used this dealership. The sales process was fine, but after that I started having issues. The first issue is with Subaru offering a " garunteed" trade in program, when normal wear on a 2-year-old car disqualified it for the program. It put the dealership in the unhappy position of having to tell the customer that the program isn't great. I talked to the sales manager about not being happy about the experience. The second issue in some ways is outside the dealerships control, but I haven't been happy with the way they have responded. I got a check engine light after leaving the dealership with my brand new 2017 Forester Touring 2.0XT. Took it back to the service dept, but it seemed that all the mechanics had got an early start on the weekend (around 4 when they were open until 6) so there was no one to look at it. I left with a loaner car. On Tuesday morning the service department called to tell me the Engine Control Module was bad and needed to be replaced, which would take 3-5 days to get the part. At this point, I was pretty upset about getting a brand new car that immediately broke. Spoke with the sales rep who was very apologetic, and said he would have the sales manager call me back, since I was asking if I could have the sale reversed. This was around 10 am. Later in the morning I called and left a message with the manager, but I never got a call back. On Wednesday I tried sending an email and finally spoke to the manager. Apparently my voicemail must have accidentally been deleted. Both the sales and service managers said they were working with Subaru to try to get the part as quickly as possible. The part was in by Friday morning, and I left work early to pick it up (not sure why they didn't offer to bring it to me). On the way over I did as requested and filled the tank on the loaner car. The service team told me that they had put the part in, driven it for 45-60 minutes to make sure everything was all set. When i finally got back to my new car, as I was driving away I realized they hadn't bothered to top off the gas tank, and it was down a quarter tank. It may seem like a small thing, but on top of everything else it was very frustrating. I've had one call from the sales person to see how things are going, and two requests to consider revising my review. I think my husband got more follow up when he was in the previous month and didn't purchase a car. I did up the service rating to two stars as things were ultimately resolved, but I do not plan on returning. More
by 33161138
Employees Worked With
Others
