Albrecht Subaru of Wakefield

Excellent experience throughout the whole process My family has worked with Al in the past and had great service. This was my first car and Al made the process really easy. He was honest from the begi My family has worked with Al in the past and had great service. This was my first car and Al made the process really easy. He was honest from the beginning and tried his best to get a good deal for us, which he ultimately did. There was no pressure or time constraints in taking the deal. I would highly recommend Al to others looking to purchase a Subaru due to his consistency in providing genuine service from the beginning to the end. More

Excellent experience from start to finish I enjoyed working with Kenny and Perry who went above and beyond to help me get the best deal on my trade-in and with the whole process of getting a n I enjoyed working with Kenny and Perry who went above and beyond to help me get the best deal on my trade-in and with the whole process of getting a new car. More

Terrible experience, unprofessional lacking customer service We don't recommend this dealer, very bad experience. We received an "out the door" price over email, went in, drove the car, and said we wanted to buy We don't recommend this dealer, very bad experience. We received an "out the door" price over email, went in, drove the car, and said we wanted to buy the new car. Then the manager came out with the purchase order and the total cost was much higher than the original purchase order. When we politely said, no, that is not what we were offered (we had the paperwork to verify), and were not satisfied with his obtuse explanation, he actually became irate and yelled at us. We finally walked out. It was a shocking experience, completely unprofessional and devoid of customer service. The sales rep got in touch later and said they would "accept our deal" and then lowered the amount we had been offered on the trade-in. Needless to say, we bought our car elsewhere and had a very nice friendly and efficient experience, with a better final cost. More

A very satisfied customer I have dealt with Al for a Forester years ago and I just purchased an Ascent from him a week ago. I have always appreciated his honesty and down-to-ea I have dealt with Al for a Forester years ago and I just purchased an Ascent from him a week ago. I have always appreciated his honesty and down-to-earth personality. He helped me through the entire process. He followed up with me and reminded me on every details that I need to pay attention to. I couldn't be more happier with him. Ken was initially in contact with me before he handed the case to Al. Ken is also very helpful in giving me the initial information and the pricing. I appreciated his help as well. More

Purchased new Crosstrek. Dealership was very team-oriented in delivering my new vehicle in 24 hours. I appreciated their efficiency and professional service. Dealership is ver Dealership was very team-oriented in delivering my new vehicle in 24 hours. I appreciated their efficiency and professional service. Dealership is very easy to work with. More

Thanks, Al Mazin. I saw a used car they had and was met with Al Mazin who was nice and quick to answer my questions. He even took the time go with me as we got the car I saw a used car they had and was met with Al Mazin who was nice and quick to answer my questions. He even took the time go with me as we got the car inspected. When things came up, he got them to replace/fix it quickly. Al was always ready to pick up his phone when I had questions or had to rearrange my schedule. More

Thank you Al Mazin and Subaru of Wakefield for your honesty! I spent months researching 2019 cars from a plethora of manufacturers, including Subaru, Toyota, Honda, Nissan, Ford, and a few others. All models I r I spent months researching 2019 cars from a plethora of manufacturers, including Subaru, Toyota, Honda, Nissan, Ford, and a few others. All models I researched offered impressive safety and technology features that checked many of the boxes I had in mind for a new car. But only one manufacturer, and car model, had it all: the 2019 Subaru Crosstrek. After more research on Subaru dealerships in my local area that had positive reviews for their reputation and credibility, I am happy to say I found the perfect dealership: SUBARU OF WAKEFIELD. Subaru of Wakefield was the only Subaru dealership I found that treated me fairly and went above and beyond to ensure I had the exact vehicle I wanted at a price and on terms I felt were completely fair. The sales person who helped me, Al Mazin, was phenomenal. He was honest, knowledgeable, and fair with our negotiation. He created a very comfortable environment for me and was extremely patient as I asked my many questions about Subaru cars, leasing terms, warranties, etc. He answered all my questions with a kind smile and urged me to continue asking questions until I felt completely comfortable with all the Crosstrek and the lease terms. I had never had such a pleasant and calm experience at a car dealership until Subaru of Wakefield. Once my lease is up, if I continue leasing another Subaru, I will ONLY deal with Al Mazin. He proved his trustworthiness more than I could have ever imagined from a car sales person, and once I find someone who I trust, I continue going to that person for all future purchases. I hope he doesn’t mind me saying this, but I am an Al Mazin customer for life. THANK YOU, Al Mazin, for making the process easy and seamless, for being honest and authentic, and mostly for being patient and accommodating with all my questions and concerns. And thank you Subaru of Wakefield for having Al working for you as one of your top sales persons. Al Mazin and Subaru of Wakefield are the BEST! More

A no non-sense, clear approach with honest information. I liked the website, I liked how the person who answered the phone helped me set up a meeting. When I walked into the dealership I felt like I was in I liked the website, I liked how the person who answered the phone helped me set up a meeting. When I walked into the dealership I felt like I was in the right place. Al Mazin greeted me and in a less than an hour I had signed a p&s. The process was painless and honest from the beginning to the end. More

Very frustrating purchase We purchased a used Subaru Outback from Subaru of Wakefield and had a horrible experience. We met with Mark and test drove the car, we noticed a noise We purchased a used Subaru Outback from Subaru of Wakefield and had a horrible experience. We met with Mark and test drove the car, we noticed a noise and mentioned it to our salesman who assured us the service department looked over the car. We filled out the paperwork and were told we would be called the next day by 10am. At 6pm the next day I had to call and find the salesman to try and finish the deal. The financing was no what we expected and we walked away, they called back and offered a 0.25% discount which they could apply to the financing and I accepted. When I went to make the first payment I found I had been lied to about the discount and it was not applied, I was given the higher rate. We added a remote starter to the purchase, we were promised this would be installed for when we picked it up, it was not. They offered to have a company come out and install it who canceled on us twice, our salesman did nothing to help in this case. The noise began to worry us and we brought the car back to dealership and had the remote starter company plan to install it at the visit. The service department told us all the bearing in the wheels were shot and needed to be replaced, along with a list of other items they said they would have fixed if they had inspected the vehicle. We had also asked since the vehicle was not inspected when we picked it up that they do it when it was in, again they did not inspect, instead sending us a check so we could take the time to do it. We finally had the car working well and thought we were done, but recently the car started acting funny braking, we took it to another Subaru dealership who said the tires were shot and should never have been sold to us in that condition. I asked the dealership to look for our warranted which we had purchased from Subaru of wakefield and they could not find us in the system. When they called Subaru to ask about this they were ignored and hung up on. Very dissapointed we ever stepped in this place, would not recommend to anyone. More