Albrecht Subaru of Wakefield

March 2019 lease I am late in sending a review regarding my experience with your dealership. Christian Francois was instrumental in helping me with the trade on 1 Out I am late in sending a review regarding my experience with your dealership. Christian Francois was instrumental in helping me with the trade on 1 Outback and leasing a new one. The Outback is a great car and the safety features are second to none. My car will be in soon for it’s 6K service. Thank you Christian. I have always been treated well in the service department too. The waiting areas are comfortable and the whole staff is pleasant. More

It all started with Al Mazin I recently purchased a 2019 Subaru Outback from Subaru of Wakefield, and I couldn't be happier. Al Mazin was the salesman. He made what can be a stres I recently purchased a 2019 Subaru Outback from Subaru of Wakefield, and I couldn't be happier. Al Mazin was the salesman. He made what can be a stressful experience, enjoyable, from start to finish. Can't say enough about the job he did. If you're looking for a Subaru, find Al! More

Would not trust this sales force. A first time new car buyer, It was explained to Kenny and Billy immediately that the purchase was contingent on being able to take ownership of the ve A first time new car buyer, It was explained to Kenny and Billy immediately that the purchase was contingent on being able to take ownership of the vehicle by a specific date, and that the monthly payments had to be under a specific dollar amount. We had already worked with another dealership and had a car lined up that could meet those criteria, but My daughter was a little more interested in a Subaru. After working with Kenny and Billy, they assured us it could be done. Although the color vehicle would have to be brought in, Kenny promised in his most convincing and sincere manner that he would not let us down (I accompanied my daughter In case she needed someone to co sign to get a better interest rate. However, my daughter was offered the lower rate with no questions asked.) Only after returning to the dealership after work on a Sunday, over a week later, after the deadline that she needed the vehicle had passed, and finding it was not ready, and then returning home, did she find out she wasn’t eligible for the lower interest rate! Not only was the car not ready, it was going to be thousands of dollars more costly! Kenny had sold us a line of BS, and Billy was totally unable to do anything to help us. That caused me to have to travel two hours back to co sign (which could have been done when I was originally there! ) When we returned to pick up the vehicle, which we were told would be ‘quick’ it was a organizational mess! There were three separate sales slips with three different prices with different VIN numbers and even interest rates were different. It was like a shell game! Fortunately my daughter picked up on it and the correct papers were re written. All of this cost her thousands of dollars in car rentals, air fare, and missed work. And when I complained to the manager of the dealership, not only did he not apologize, he tried to shift the blame! I would never do business with this dealership again. I hate to even give them a 1. The only positive in all of this was the young woman who worked as a greeter in the dealership, who, in the midst of all these frustrating and incompetent people, was warm and attempted to be helpful, although there was nothing she could do. More

HORRENDOUS If I could give then ZERO stars, I would. I don't have the energy to get into my entire story, but I'll suffice it to say that I was treated SOOOO bad If I could give then ZERO stars, I would. I don't have the energy to get into my entire story, but I'll suffice it to say that I was treated SOOOO badly in both the service and parts departments. I wrote a factual Google review. Then, because I had no choice but to take my car back to a Subaru dealer, against my better judgment, I called Subaru of Wakefield back to see if I could get a loaner car while mine was being fixed. I asked for the service manager, thinking I couldn't possible be treated as badly by the manager as I was by his underlings. Boy, was I wrong!! Nemo, the service manager got on the phone. One of the first things he did was bring up my google review. I was shocked, it was as if he'd JUST read it, since he recognized my name. He almost immediately said to me "I read your Google review, and here you are, bad-mouthing us on one hand and looking for help on the other." All I could reply was "wow!" He replied "yah, 'wow' is right. There are plenty of other Subaru dealers you can give your business to". I was in shock... It took me three days, but I'd finally reached the store manager, Sal Babagallo, to report my horrendous encounters with his staff. Surprisingly, he was just as rude himself, questioning ME and practically calling me a liar... I'd rather junk my (fairly new) car than to ever have to step foot in there again. I don't know how they stay in business. If you want to be treated badly and you don't really give a hoot if your car is correctly diagnosed, then go to Subaru of Wakefield. I'll be driving over an hour, but I'll will be taking my business to AUTOFAIR SUBARU OF HAVERHILL, where the customer service has been exemplary. They listened to me and therefore correctly diagnosed my car. Their customer service is excellent. Check them out. They know how to listen and correctly diagnose a car, and they certainly know how to treat people right. More

Great Dealership! Al Mazin worked with me to get me a trade in on my old Subaru and my new car in the time frame I wanted. Very happy! Al Mazin worked with me to get me a trade in on my old Subaru and my new car in the time frame I wanted. Very happy! More

Great experience with Billy Billy was excellent, very attentive, and helpful with the process. He was straightforward in our discussions and had a nice demeanor and rapport. I wo Billy was excellent, very attentive, and helpful with the process. He was straightforward in our discussions and had a nice demeanor and rapport. I would recommend working with him for anyone who is looking to purchase a Subaru in the area. More

Great Car Shopping Experience We bought a Subaru Crosstrek and love it. Our salesman Jason Plante was great: friendly and calm. He put us at ease immediately which helped us make d We bought a Subaru Crosstrek and love it. Our salesman Jason Plante was great: friendly and calm. He put us at ease immediately which helped us make decisions. He clearly described all of the car's features and how the car could match our life style and needs. We highly recommend Jason. The first day at the showroom we were greeted warmly by Kenny who helped us quickly settle in. Everyone we met was very helpful, from the internet inquiry, reception desk, finance, and sales. More

Bought my Crosstrek From Al Just bought another Subaru from Al Mazin at Wakefield Subaru. Bought a new Outback this Winter and just bought a Crosstrek for my daughters to drive. Just bought another Subaru from Al Mazin at Wakefield Subaru. Bought a new Outback this Winter and just bought a Crosstrek for my daughters to drive. I've worked with Al for over 10 years and never had an issue. Everything is always as expected. More

Car buying from Al My wife and I are extremely happy with the service we got from Mr. Al Mazin. He explained everything in detail about the Forester we purchased and mad My wife and I are extremely happy with the service we got from Mr. Al Mazin. He explained everything in detail about the Forester we purchased and made the car buying experience easy. More

Not a great experience I came to Subaru of Wakefield with the intention of purchasing a new Impreza. I knew how much I wanted to pay and went for a test drive. I told the sa I came to Subaru of Wakefield with the intention of purchasing a new Impreza. I knew how much I wanted to pay and went for a test drive. I told the salesperson what I wanted to pay and she said she had to speak to her manager. She asked me for a credit card, saying it was standard practice and was proof "I was serious about my offer." A few minutes later, she came back with a contract, my credit card and a receipt - before I even signed the contract, they had CHARGED MY CREDIT CARD for the deposit WITHOUT my authorization. I had serious issues with this, because not only did I not sign the contract, we hadn't agreed to the financing terms yet. Another salesperson came to speak to me, giving me a high-pressure sales pitch trying to get me to sign the contract since I had already put down the deposit. After sitting in their showroom for three hours going back & forth on terms and ready to walk out, they were suddenly able to offer me what I had wanted - both the price and the financing. At this point, I was so disgusted by the entire experience that I left, went to Cityside Subaru and bought the same car the next day. It took four days for the money to return to my credit card. More