Albrecht Buick GMC of Wakefield

TERRIBLE communication, dishonest and overworked garage. When I called back to have my GMC Acadia repaired after issues with the spark plugs, faulty temperature gauge and squeaky brakes ranging over $1300 i When I called back to have my GMC Acadia repaired after issues with the spark plugs, faulty temperature gauge and squeaky brakes ranging over $1300 in repairs 5 MONTHS after buying it, I was met with unanswered phone calls and rude service agents. The service manager Ed Wallace told me he would help me out and give me a deal on repairs, only to cost me more money and valuable time. I rented a car for a Week waiting for my car to be fixed to NOT EVEN HAVE IT LOOKED AT. When I asked about my car that week, they did not reply for days and then said “we do not have any updates for you”. I kept reaching the voicemail boxes and then called on restricted and got an actual person who was no help and was told “you will get a call back”. The service rep literally said he has 15+ cars that have been waiting a while that have not been serviced.. GIANT red flag. My GMC’s initial inspection was most likely poor quality due to the lack of staff or because their cars keep coming back with problems so the garage is full. Unless you want to be yelled at by the service manager Mike Tarasusik, I would highly recommend not buying from this company. He told me himself he had several service staff out… the service staff being the most important in a dealership. They do not provide you with a registration sticker and now I know why, they do not have the staff or capacity to review your car appropriately. It just goes to show that you can have patient, kind sales staff like Elliot Williams but all of that does not matter if they are selling you a car that needs repairs and NO QUALITY SUPPORT to repair it. Looking at other reviews, this is not isolated but a recurring issue. If you want a car dealership that actually has appropriate customer service, follows up, and ACTUALLY HELPS YOU, go somewhere else. More

This my my 2nd purchase from this dealership. I knew what I wanted and Scott made it as smooth as possible. The process was seemless. I would recommend him to my family and closet friends because I knew what I wanted and Scott made it as smooth as possible. The process was seemless. I would recommend him to my family and closet friends because I know they will get the best service possible. More

Scott was great, our 4th vehicle purchased with Scott at Albrecht. easy process and great customer service. Albrecht. easy process and great customer service. More

We had a great experience at this dealership. Scott was easy to talk with and work with to get what we were looking for. Scott was easy to talk with and work with to get what we were looking for. More

All around great service. Scott was the best!! He answered my question and gave me straightforward responses. Scott worked helped me figure everything out. Awesome service! Scott was the best!! He answered my question and gave me straightforward responses. Scott worked helped me figure everything out. Awesome service!! 10/10 would highly recommend this dealership, and Scott was great!! More

Scott and his team made everything easy. He definitely deserves an A+ with regards to service He definitely deserves an A+ with regards to service More

We found the car we wanted and worked with Scott and his manager to get the deal we wanted. It wasn't the back and forth haggle that I've experienced at other dealerships in the past. The team at Albrecht w manager to get the deal we wanted. It wasn't the back and forth haggle that I've experienced at other dealerships in the past. The team at Albrecht were polite, professional, and pleasant to work with. Thank you, Scott and team! More

I have been a GM fan for years, and my recent Albrecht experience was a speed record – 51 minutes! 🚗 Scott nailed it, 3 questions, decision made, and now rocking the Enclave Avenir 2024. Kudos for the ex experience was a speed record – 51 minutes! 🚗 Scott nailed it, 3 questions, decision made, and now rocking the Enclave Avenir 2024. Kudos for the excellent service! 🎉✨ More

We had looked at other dealerships but preferred working with Jack A. He took the stress out of buyjng the truck and was extremely helpful. with Jack A. He took the stress out of buyjng the truck and was extremely helpful. More

Scott Dunn was our sales person took his time with us explained the truck and delivered it when he said he would . I would definitely buy another vehicle from Scott Russ explained the truck and delivered it when he said he would . I would definitely buy another vehicle from Scott Russ More