Albemarle Chrysler Jeep Dodge RAM

Awful Experience My experience was quite unprofessional. First of all I advised that I was not willing to negotiate the price that I wanted to spend for a vehicle and that I had been pre-approved by Chrysler and another company for financing. I stated my price and later was contacted by a member of their staff. This staff member convinced me that I would receive the price that I wanted out of the door if I drove to the dealership which is 2 hours away. I emphasized to him that I was serious about this purchase and would not settle for anything other than $20k out the door. Out the door I explained to him meant tax, tags and all fees. To my surprise I arrive there and the first thing even before seeing the vehicle I was asked to submit a credit application. I refused to do so and asked to see the vehicle. I was further advised that they were awaiting a major part for the vehicle. To me the vehicle is under warranty and any recall means a new part with zero miles. Nonetheless the service provider asked me information and advised that she was not submitting a credit application but needed the information to submit to Chrysler. What do I find out when I arrive home? A credit application was submitted on my behalf. Why? I never even agreed to purchasing a vehicle. Why might you say didn't I purchase the vehicle? There were no incentives for my driving 2 hours to this dealership. What I received was a totally deceptive practice that I intend to forward to someone who will investigate this further. I would be charged $1498 if I purchased this vehicle in addition to a dealer fee of $799 and NC taxes of $ 680.91 and $95.00 for NC tags. I was advised that the $1498 was for the front windows to be tinted, First Place Finish, Nitrogen in the tires, Tire Protection and roadside assistance. I asked the General Manager if I could opt out of window tinting, first place finish, nitrogen in the tires and roadside assistance all of which i can purchase on my own. He said no and that all of his new and used vehicles would have this same fee and he replied yes. I said to him so if you get in a used Toyota Camry that person has to pay you all $1498 to have the windows tinted, nitrogen etc and he said yes. I own a BMW and other used vehicles and never have I had to agree to window tinting, first place finish, or roadside assistance. These are all options that we as customers can get anywhere. This deceptive practice has brought with it a sour taste in addition to the fact that they have some bozzo who phones you and promises you things that won't happen just to get you to present to the dealership. I'm very very disappointed in this dealership and won't return nor will I advise any of my friends who are also first responders and military to visit this dealership. Awful experience and I wonder how many other dealerships have these same deceptive practices. Regulations need to happen and I am just the person to make certain that this issue is investigated further. More

Negative experience w/ service dept Review is for service department. I don't normally leave negative reviews unless I have a very poor experience and I did at Joe Maus service center i Review is for service department. I don't normally leave negative reviews unless I have a very poor experience and I did at Joe Maus service center in Albemarle this past Friday 4/17/2020. Took my 17 Jeep Grand Cherokee there for them to diagnois a knocking sound coming from underneath the vehicle when warm. They heard the noise, took it back for around 10 minutes and then came out and advsied the noise was normal and coming from the exhaust. I knew right then that wasn't right and definately not a normal sound but they persisted if was. So on Monday, 4/20/2020 took my Jeep to Griffin Jeep in Hamlet, NC and they had the vehicle for the entire day and did an acutal diagnois(what Joe Maus service should have done in the first place) and now the transmission is being replaced under warranty as it was determined to be the cause of the noise and definately not normal. Will not be back here. More

Amazing experience! Jeffia assisted us with everything we needed. She was amazing and made us feel like family. We have never had a place welcome us like she did! Jeffia assisted us with everything we needed. She was amazing and made us feel like family. We have never had a place welcome us like she did! More

Best experience ever! I walked out with the perfect car for me! I couldn’t be happier! Thank you Jeffia! You’re the best! Thank you so much! I walked out with the perfect car for me! I couldn’t be happier! Thank you Jeffia! You’re the best! Thank you so much! More

Very nice and helpful! Jeffia was amazing! Very down to earth and friendly! Everyone was very helpful in the purchase of our first new vehicle! Will recommend to everyone! Jeffia was amazing! Very down to earth and friendly! Everyone was very helpful in the purchase of our first new vehicle! Will recommend to everyone! More

Awesome service Kevin, Joey, and everybody else were amazing and help us get in and out as quick as possible. They heard everything I needed and helped me make the be Kevin, Joey, and everybody else were amazing and help us get in and out as quick as possible. They heard everything I needed and helped me make the best decision possible for my family and I. More

AMAZING! Buying a new car is always so stressful but these lovely people went completely out of their way to make the experience so smooth and so great! Wonder Buying a new car is always so stressful but these lovely people went completely out of their way to make the experience so smooth and so great! Wonderful personalities from everyone I came in contact with. They really took the time to explain what was going on and what was being discussed. Would totally recommend this dealership! JEFFIA you the bomb! More

New truck Excellent service would recommend to a friend. Would come back in the future. Friendly and good customer service Treat you like family. Great wo Excellent service would recommend to a friend. Would come back in the future. Friendly and good customer service Treat you like family. Great work Thanks for the experience More

Great experience! Kevin and Dustin were wonderful! They both went to work immediately to find a used vehicle that worked well for us, as well as one that fit within our Kevin and Dustin were wonderful! They both went to work immediately to find a used vehicle that worked well for us, as well as one that fit within our budget. We couldn't ask for better service...we'd most definitely recommend Stanly County CJDR to anyone looking to buy a new or used vehicle! Thanks again, Kevin and Dustin! More

Service was VERY poor. Horrible customer service. They will tell you one thing one day and the opposite thing the next. Wasted my time and seemed like the entire staff i dea Horrible customer service. They will tell you one thing one day and the opposite thing the next. Wasted my time and seemed like the entire staff i dealt with was incompetent. Have already started a formal complaint with BBB. Its worth the drive to go to a different dealership. More