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Albany Subaru - Service Center
Albany, CA
792 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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792 Reviews of Albany Subaru - Service Center
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July 01, 2020
Battery issues - 6 month new car check up I had purchased my plug-in Crosstrek from my local Subaru dealership which was not Albany Subaru. From the first 12. hours of ownership I had continuo I had purchased my plug-in Crosstrek from my local Subaru dealership which was not Albany Subaru. From the first 12. hours of ownership I had continuous problems with it from December 17 to end of April with 330 miles on it.. It was in and out of the dealership more than it was driven by me. The local dealership said everything came back perfect. I became more and more fearful of driving it. I contacted Subaru Corporate but I brought it to my local dealership. I complained of battery issues. The local dealership said the battery tested better than new.I reached out to other Subaru owners on the internet and they told me to go to Albany Subaru for great service. So I did and I was thrilled with their listening skills and their service. Albany discovered that I had a dead cell in my 12 volt battery that was causing other issues over the months. They had the car for four days and went over every inch of it and returned it. Afterwards I got 99 miles to the gallon. No issues. I just brought it into Albany for its 6 month check up. I will always go back to Albany. They are great and I got it back quickly. More
by PVGV Dog Fan
Employees Worked With
Arron Pearson, Andrew Wasserman
July 09, 2008
I took my sister's Subaru into this dealer as a favor to her. I did not feel positive about this dealer from the start, but since I did not have anything solid to complain about, and my sister had been tak her. I did not feel positive about this dealer from the start, but since I did not have anything solid to complain about, and my sister had been taking her car here, I respected her wishes and took it in here. I need the ignition re-keyed. This dealer did the lazy job and simply gave me a new ignition key without matching it to the door keys. They tried to pass this off as "standard" and did not even brief me on my options or ask what I wanted. When I complained, they told me again this was "standard." I spoke to the manager several times and the best she could offer me would be to return the car to its original state. She emphasized that this would be "free of charge." This was after the car had been in the shop for 4 days. In addition, my sister had spent over $1400 servicing her car there in the past year. I found this whole process absolutely appalling! The mechanics had done a sloppy job and charged for it. They assumed that since I am a young woman I would not know any better, and when I did and spoke up, the customer service was just terrible. My sister immediately switched dealers after this experience. Not only would I NOT recommend this shop, but I would go out of my way to tell someone to avoid this crooked dealership. More
by rriesenfeld
Employees Worked With
darcie, manager
