Albany Subaru - Service Center

Quick and easy access, friendly staff and timely delivery. I would recommend this dealer to friends delivery. I would recommend this dealer to friends More

They are always great! Such a nice staff and very helpful. My car is always finished quickly Such a nice staff and very helpful. My car is always finished quickly More

Car was serviced on time as promised. It is very straightforward to make an appointment online. It is very straightforward to make an appointment online. More

SUPERB service and technical support! I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was worried as I need all the safety systems operating at all times given my condition. I made an appointment and brought the car in for a scheduled service and troubleshooting. As this was the second time for the warning light issue, I immediately was offered a loaner (thank you!) and advised that my vehicle would be test-driven immediately. The Service representative and Serve Manager were extremely thorough in keeping my apprised of their progress with the testing and troubleshooting. It turned out that my car is sensitive to a preheated or completely defrosted windshield prior to driving during the cold mornings. The Service Manager (Aaron) helped me set-up the defrost settings during the auto quick-start function in the MySubaru app on my phone. Its been 3 weeks now of using the preheat function and not a single fault has appeared on my new Forester and the car has continued to run in great fashion. This issue was really bothering me and I was very busy to bring the car in for troubleshooting but I'm really glad I did and more than satisfied with the patience and service I received. On previous service visits, I have always been treated with the highest degree of respect and courtesy. I strongly recommend Albany Subaru Service Center and truly appreciate their service. Great bunch of people and work very well together as a team. More

This was my the first time visiting Albany Subaru. Alan Poon provided above and beyond customer service. Will definitely visit again with my other Subaru vehicles. Alan Poon provided above and beyond customer service. Will definitely visit again with my other Subaru vehicles. More

They couldn't deal with my inoperable Starlink system, other than that it was great. other than that it was great. More

Excellent service. Honest, friendly, professional. Will definitely come back with all my service needs. Completely satisfied Honest, friendly, professional. Will definitely come back with all my service needs. Completely satisfied More

Postponed service this year due to poor server last year. Fortunate to meet Jason G, expert about car service and excellent explainer about needs to be done now and what can wait. A true professional, no dou Fortunate to meet Jason G, expert about car service and excellent explainer about needs to be done now and what can wait. A true professional, no doubt with wide range of customers each needing their own approach. OTOH: price was shock, more than double expected. Another reason you should reward Jason: I didn't just leave. ;-) More

I have a Subaru service center closer to me but I come to Albany Subaru where I'm treated like an important customer. come to Albany Subaru where I'm treated like an important customer. More

This was a big, very inconvenient failure--right after having the transmission checked & fluid changed at Albany. It sure looked like cause & effect---but very careful checking by the Service manager sho having the transmission checked & fluid changed at Albany. It sure looked like cause & effect---but very careful checking by the Service manager showed--just bad luck. And little inconvenience (because of a loaner from the dealer in Sacto, where the transmission blew. It was very carefully checked out, and the care--and ability to articulately describe it--showed its was just a manufacturing defect. That level of technical effect is very reassuring. More