Albany Subaru - Service Center

My customer service representative, Alan Poon was amazing. He was fast, efficient, accurate & great at communicating & setting expectations. Also, my service was completed in an hour instead of th amazing. He was fast, efficient, accurate & great at communicating & setting expectations. Also, my service was completed in an hour instead of the estimated 90 minutes. Plus, everyone was just so pleasant & really seemed to enjoy their jobs. Seems like a great environment to work in. More

Always an easy process. James was great during the intake portion, very friendly and clear in explanation of services James was great during the intake portion, very friendly and clear in explanation of services More

The dealer is friendly, organized and efficient service. Happy to have this service available in my neighborhood Happy to have this service available in my neighborhood More

Some staff members are very courteous and friendly also very helpful, like Peggy Martinez, Alan poon and miss Ali to name few whom I was helped. very helpful, like Peggy Martinez, Alan poon and miss Ali to name few whom I was helped. More

I went in with two working led headlights . I left with one working led headlight . This was the second consecutive poor experience . The last time I went there, when the tech was returning my I left with one working led headlight . This was the second consecutive poor experience . The last time I went there, when the tech was returning my vehicle to me, he curbed my passenger side rim as he parked right before my very own eyes . They gave me a free car wash More

WOW! EVERYTHING WENT GREAT! EASY DROP OFF, SERVICE WAS DONE VERY QUICKLY. AARON THE MANAGER EVEN RETRIEVED MY CAR FOR ME PERSONALLY! GREAT EXPERIENCE. I W EVERYTHING WENT GREAT! EASY DROP OFF, SERVICE WAS DONE VERY QUICKLY. AARON THE MANAGER EVEN RETRIEVED MY CAR FOR ME PERSONALLY! GREAT EXPERIENCE. I WILL BE BACK. More

Quick and easy. They did try and push a couple services I didn't feel that I needed, but that's pretty par for the course for most service centers. They did try and push a couple services I didn't feel that I needed, but that's pretty par for the course for most service centers. More

Excellent service. Loaned me a vehicle so I would not have to stay in waiting room. Loaned me a vehicle so I would not have to stay in waiting room. More

She is always very helpful. She is very upbeat and pleasant. She tries to get you in and out quickly. She is very upbeat and pleasant. She tries to get you in and out quickly. More

They are responsive and easy to contact, pretty much always. They also are nice and knowledgeable. always. They also are nice and knowledgeable. More