Albany Subaru - Service Center

Very happy w Gile White and Service Dept. Great hrs, ride back home, and reliability Great hrs, ride back home, and reliability More

I think this is my second survey. I was so disappointed in the customer service. It shouldn't be so hard. I received a mailer for a service but forgot to bring it when I brought in m I was so disappointed in the customer service. It shouldn't be so hard. I received a mailer for a service but forgot to bring it when I brought in my car. I asked if I brought it when I picked up the car I was told "no", the mailer was for used cars only. I had to drive home, to pick up the mailer. It was indeed for service and it was honored, but to say I was annoyed is an understatement. I take my car to the dealership because it is convenient, and put up with what is often- not always - attitude. That said, the car runs well. More

Torii was very friendly and helpful. She took the time to recommend the best service for my mileage/time and was just overall very pleasant to chat with. She proactively let me know that She took the time to recommend the best service for my mileage/time and was just overall very pleasant to chat with. She proactively let me know that my prepaid maintenance plan was expiring soon and how to make the most of it. More

Great communication, thorough and complete inspections as well as great feedback and recommendations. Extremely helpful when it comes to making decisions about your vehicle. well as great feedback and recommendations. Extremely helpful when it comes to making decisions about your vehicle. More

Very systematic, on time, very nice waiting space with Wi-Fi. Would suggest ability to have a brief check in with Service Rep before leaving, so questions could be asked-answered instead of just a text me Wi-Fi. Would suggest ability to have a brief check in with Service Rep before leaving, so questions could be asked-answered instead of just a text message a bit later. More

Your Advisors were very professional and helpful. No hassle with warranty service. Thank you Chris No hassle with warranty service. Thank you Chris More

Thank you for the wonderful welcome to Albany Subaru. Everyone gave me their time and patience for my questions and concerns and took great care of my Forrester. Everyone gave me their time and patience for my questions and concerns and took great care of my Forrester. More

Too much upselling on unnecessary services. Some were still on my final bill despite just asking for a basic oil change! Some were still on my final bill despite just asking for a basic oil change! More

The Albany Subaru repair shop is extremely well run, clean, and thorough. I arrived at 10:30am and was expected to have an Express maintenance service, which generally gets me out in an hour and a half. clean, and thorough. I arrived at 10:30am and was expected to have an Express maintenance service, which generally gets me out in an hour and a half. Alan had explained all the maintenance that would be included and we went over pricing. Then he told me the car should be ready in about 90 minutes. I’ve used this Express Service before and they are very accurate. Usually I walk along Solano Ave and they text me when the car is ready. This day it was raining so I just waited in their comfortable guest lounge (tea, coffee, water and snacks available). When the service was finished Alan went over the inspection and suggested additional services that needed attention and the costs. I was short on time but told him I’d schedule those repairs soon. All the reps are very helpful and I’ve been very pleased with them. I’ve been coming here since 2018 when I purchased my Subaru. More

The staff at Albany Subaru are very professional, friendly, and go out of their way to help. They had our bad battery replaced in no time. Their customer waiting room is a nice place to wait, too. friendly, and go out of their way to help. They had our bad battery replaced in no time. Their customer waiting room is a nice place to wait, too. More