Albany Subaru - Service Center

Albany Subaru provides fast, efficient and expert service. Everyone we have dealt with has been friendly, helpful and knowledgeable. Thank you service. Everyone we have dealt with has been friendly, helpful and knowledgeable. Thank you More

I leave my car at this dealership with confidence that all necessary work and maintenance is carried out . The staff are all very friendly and courteous and go above and beyond to assist this elderly clie all necessary work and maintenance is carried out . The staff are all very friendly and courteous and go above and beyond to assist this elderly client. More

Very helpful service staff. When we purchased the car (at another dealership) we pre-paid for the first few years of scheduled maintenance visits. Turns out we are low mileage drivers in the best of times an another dealership) we pre-paid for the first few years of scheduled maintenance visits. Turns out we are low mileage drivers in the best of times and even moreso during the pandemic. We were well short of the typical mileage benchmarks when the prepaid service period ended. The service advisor not only informed us of the extra year of eligibility that Subaru was offering, but advised us to book one more visit before the eligibility expired so that we could get the most out of our pre-paid contract. Additionally, on the previous visit, they replaced our original battery when it started reading low even though we hadn't noticed any problems with it yet. All in all it's been a great experience so far. More

I was able to get an appointment immediately, took the car on time. Service was courteous. Safety protocols were observed. They allowed me to go to a class and pick up car a little later without late fee. car on time. Service was courteous. Safety protocols were observed. They allowed me to go to a class and pick up car a little later without late fee. More

I've usually worked with Tracy, she's one of the best service writers I've ever dealt with. This past visit Roman helped me. He was excellent too. At Albany Subaru I feel like a valued customer, unli service writers I've ever dealt with. This past visit Roman helped me. He was excellent too. At Albany Subaru I feel like a valued customer, unlike Diablo Subaru where I bought my car. They have TERRIBLE customer service. More

Peggy Martinez is always such a great service manager, and for the first time I also met Roman, who was also great to work with. I trust your reliable service, and have been a long time customer. and for the first time I also met Roman, who was also great to work with. I trust your reliable service, and have been a long time customer. More

Our experience with your Service Dept has been top notch since we purchased our Forester in 2018. Your crew has proven to be responsive, cordial, timely, conveniently. Keep it up. since we purchased our Forester in 2018. Your crew has proven to be responsive, cordial, timely, conveniently. Keep it up. More

The work, service and attitude of employees are all excellent. I have waited for my services whenever possible and they have always finished before the allotted time given me. Work has been excel excellent. I have waited for my services whenever possible and they have always finished before the allotted time given me. Work has been excellent and employees have been helpful and informative. The only complaint I have is that, even though they have shuttle service, my home is just a couple miles too far for it. So, when I have to leave my car for a long period I have to arrange for a ride. More