Albany Subaru - Service Center

Fast work, reasonable prices, knowledgable people, and very timely. If you have a Subaru, they'll make sure you get the work done! very timely. If you have a Subaru, they'll make sure you get the work done! More

I had a great experience at the Albany Subaru service center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I think his name might’ve been Terrence) and of course James who is hands down the nicest, kindest, most considerate person I’ve ever had to work with. Truly. I don’t think he will ever know just how much gratitude I have for him, but what he did for me will always stay with me. He didn’t just help, I don’t know how to describe it but with James I knew that this was the one area in my life where I was ok because he was there. In a time where I had a lot going on at once and under a lot of stress and worry; James gave me peace of mind. And for that I’m forever grateful. There’s a Mr. Rogers’ quote that says in times of crisis “look for the helpers” ; well these guys are true helpers. James, Tory, Aaron, and Terrence. On days when you’re dealing with a difficult customer or having a bad day, know that there’s a customer out there who thinks you’re amazing. You made a difference in my life. And I will always be grateful to you. More

Extremely organized and professional from dropping off the car to the curbside pick up. It was a routine check but the time it took was less than the estimated time! Peggy was helpful in response to m the car to the curbside pick up. It was a routine check but the time it took was less than the estimated time! Peggy was helpful in response to my questions re maintenance coverage. All around pleasant experience! More

Easy to schedule appointments. The service staff is always friendly, courteous, helpful and professional. The shuttle drivers are courteous and helpful. The service staff is always friendly, courteous, helpful and professional. The shuttle drivers are courteous and helpful. More

I was satisfied with my service experience. James was very helpful and clearly explained my options and their costs. James was very helpful and clearly explained my options and their costs. More

Service folks are great at taking care of you, blah blah blah blah blah blah blah blah blah blah More

I have an engine leak. I am having to wait 6 weeks for an appointment. thats terrible. especially since I want to get the car in under warranty. so that means I cannot d I am having to wait 6 weeks for an appointment. thats terrible. especially since I want to get the car in under warranty. so that means I cannot drive it. Is Subaru having a big problem? Why so many cars have leaks? More

Very courteous staff processed repairs efficiently. Vehicle was ready when promised, clean and the recalled items replaced. . Vehicle was ready when promised, clean and the recalled items replaced. . More

Comfortable lounge with a great selection of snacks and beverages to sustain you while you wait for the service to be completed. beverages to sustain you while you wait for the service to be completed. More

Courteous and professional. Provided shuttle service while car was being repaired. Convenience is important factor. Provided shuttle service while car was being repaired. Convenience is important factor. More