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Albany Subaru - Service Center

Albany, CA

4.7
405 Reviews

405 Reviews of Albany Subaru - Service Center

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June 10, 2024

Our service advisor, James Madison was very thorough, courteous and attentive. However I was disappointed in that the service tech did not put a new oil change mileage sticker on the windshield. More

by rmtaft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

I was forced to go to Honda to get a recall done and it is so much worse compared to subaru that I would even prefer to buy a Subaru only to avoid the Honda service More

by patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikkie Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lapon Chanthamany
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Riise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Parafina
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

Keep up good work. Great stuff and nice waiting room. Great, great, great job and good job More

by anisongd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Parafina
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

Happy with services but coming to the price it’s weird and no used to buy warranty insurance . More

by TENDHADON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Parafina
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

Alan has been Very nice and very helpful. Really like the service in Albany Subaru. More

by Claire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

Very good service. I arrived an hour early but Alan adjusted the schedule so the work could be completed early. Checked out what the previous owner had done regarding More

by bonniemarshall375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

Fast diagnostics and very attentive front desk. Easy to reach service center and has clean bathroom. More

by sandeee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Parafina
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

The service staff was excellent. My service advisor, James Madison, went out of his way to get my needs met. Ken, in parts, got me everything I ordered. The service was performed in More

by george@berkeley.edu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Great customer service and enticing coupon offers make me the best "car parent" I can be. Staff is friendly, thorough, and efficient. More

by xobley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikkie Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arcelia Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Riise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Explained the pricing well, did the maintenance work well and quick. Their customer lounge was great. More

by a.marinicev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Parafina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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