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Albany Subaru - Service Center
Albany, CA
407 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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407 Reviews of Albany Subaru - Service Center
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February 02, 2024
Got an appointment quickly and Jay helped us get our Subaru back safely on the road (flat tire/tire replacement). Subaru back safely on the road (flat tire/tire replacement). More
by amancusoberkeley
Verified CustomerEmployees Worked With
Helpful February 02, 2024
All went well with my service appointment. I have nothing to complain about my service experience. I have nothing to complain about my service experience. More
by wiltrops
Employees Worked With
February 01, 2024
Very good. I would recommend this service department to anyone who wants to advise on service. I would recommend this service department to anyone who wants to advise on service. More
by waltoishi
Employees Worked With
February 01, 2024
Albany Subaru provides fast, efficient and expert service. Everyone we have dealt with has been friendly, helpful and knowledgeable. Thank you service. Everyone we have dealt with has been friendly, helpful and knowledgeable. Thank you More
by martamchase
January 17, 2023
I brought my car in for a simple repair for a check engine light. The technician mentioned that the car was 2 quarts. Over filled. I was never told how this was determined. Shortly after receiving my engine light. The technician mentioned that the car was 2 quarts. Over filled. I was never told how this was determined. Shortly after receiving my car back the engine developed a load knocking noise. I brought the car back and was told the oil was 2 quarts. Low. I asked if that could have been the oil they removed and they denied that it had anything to do with the work they performed. This was less than 1000 miles after getting the car back. The chance that the motor ate 2 quarts of oil. I made a claim with the Bureau of automotive repair and it was determined that there was fault on Albany Subaru they still denied their responsibility. I'm suing them for damages. Don't let this happen to you go to a different certified mechanic that has pride in quality service. This place charges a premium for repair and in my experience does mediocre quality work. More
by Mrbkg865
Employees Worked With
Aaron Pearson
December 29, 2021
Over charged for everything. Smog test for $89.99, plus certificate, plus another $89.99 to retest when it is a new car with no problems. Went elsewhere and got it for $47.00 out the door. This place is an certificate, plus another $89.99 to retest when it is a new car with no problems. Went elsewhere and got it for $47.00 out the door. This place is an overpriced joke. More
by Sally
Employees Worked With
Allan Pearson
May 31, 2021
I leave my car at this dealership with confidence that all necessary work and maintenance is carried out . The staff are all very friendly and courteous and go above and beyond to assist this elderly clie all necessary work and maintenance is carried out . The staff are all very friendly and courteous and go above and beyond to assist this elderly client. More
by Ukjoyceherrera@prodigy.net
Employees Worked With
Not sure, Donna?
May 17, 2021
Very helpful service staff. When we purchased the car (at another dealership) we pre-paid for the first few years of scheduled maintenance visits. Turns out we are low mileage drivers in the best of times an another dealership) we pre-paid for the first few years of scheduled maintenance visits. Turns out we are low mileage drivers in the best of times and even moreso during the pandemic. We were well short of the typical mileage benchmarks when the prepaid service period ended. The service advisor not only informed us of the extra year of eligibility that Subaru was offering, but advised us to book one more visit before the eligibility expired so that we could get the most out of our pre-paid contract. Additionally, on the previous visit, they replaced our original battery when it started reading low even though we hadn't noticed any problems with it yet. All in all it's been a great experience so far. More
by Subaru customer
Employees Worked With
don't remember
February 15, 2021
I was able to get an appointment immediately, took the car on time. Service was courteous. Safety protocols were observed. They allowed me to go to a class and pick up car a little later without late fee. car on time. Service was courteous. Safety protocols were observed. They allowed me to go to a class and pick up car a little later without late fee. More
by smartblonde2347
Employees Worked With
Don Amis
September 30, 2020
I've usually worked with Tracy, she's one of the best service writers I've ever dealt with. This past visit Roman helped me. He was excellent too. At Albany Subaru I feel like a valued customer, unli service writers I've ever dealt with. This past visit Roman helped me. He was excellent too. At Albany Subaru I feel like a valued customer, unlike Diablo Subaru where I bought my car. They have TERRIBLE customer service. More
by subitoo
Employees Worked With
Tracy, Roman
