Albany Subaru - Service Center

Both Aaron and ToriI were the customer reps who helped me. They both gave me the information I needed, were upfront about timelines and cost. I recommend Albany Subaru. me. They both gave me the information I needed, were upfront about timelines and cost. I recommend Albany Subaru. More

Tori kept me updated throughout the day. We also had to coordinate with Caliber collision, and she did a great job with that also. We also had to coordinate with Caliber collision, and she did a great job with that also. More

Service was slower and very little customer interaction with general staff. No greeting from multiple service people passing by, including the guy who hopped in my car and drove to the next station. Waited with general staff. No greeting from multiple service people passing by, including the guy who hopped in my car and drove to the next station. Waited 20 minutes for shuttle service, then when checking status was told it would be another 15 minutes due to a break. I left and walked to the EC plaza bart station faster than the time I spent waiting in your lounge. More

Outstanding service when I recently took my Crosstrek in for 60,000 mile maintenance. From reviewing the items to address, scheduling and impeccable communication through the process. My Crosstrek is runnin for 60,000 mile maintenance. From reviewing the items to address, scheduling and impeccable communication through the process. My Crosstrek is running beautifully and my appreciation for Alan, James and entire team. More

Your website is rather hard to use in making appointments, but the service center itself is excellent. appointments, but the service center itself is excellent. More

I brought my Subaru in for service on Tuesday. I expected that my windshield wipers would also be inspected. Yesterday when I went to clean my windshield I noticed the right side needs replaceme I expected that my windshield wipers would also be inspected. Yesterday when I went to clean my windshield I noticed the right side needs replacement. Now I will have to make a special trip to have it replaced. Other than that the service was excellent. More

It was a pleasure to interact with the very helpful staff. Service is consistently good! staff. Service is consistently good! More

The service was quick and the staff had good customer service. The constant requests for survey were, of course, for the good of the dealership; however, I somewhat get too much of it service. The constant requests for survey were, of course, for the good of the dealership; however, I somewhat get too much of it More

scheduled a visit to get my tire fixed and to do the recall reprogramming of my Solterra. When I arrived I was told that they cant do the reprogramming on Saturday, when, as I told the representative recall reprogramming of my Solterra. When I arrived I was told that they cant do the reprogramming on Saturday, when, as I told the representative on the phone, that was half the reason for the visit. Didn't replace the sealant bottle, if I didn't ask they would have happily let me drive off without a spare or a sealant bottle in the car, so god help me if I got a flat in a spot with no cell coverage. Then they looked and did not have that part in stock. Its like the trying to work with the three stooges! More

All service went well, the service was performed under the time estimated and staff were helpful. the time estimated and staff were helpful. More