Albany Subaru - Service Center

This is my 2nd exceptional car buying experience at Albany Subaru and it won’t be my last. I am and will continue to be a loyal customer. They ensure the entire experience is enjoyable and easy. Albany Subaru and it won’t be my last. I am and will continue to be a loyal customer. They ensure the entire experience is enjoyable and easy. More

Peggy is an All-Star! Great communicator and explainer and follow-upperer and friendly and simply All Pro. Great communicator and explainer and follow-upperer and friendly and simply All Pro. More

The service area is organized, efficient, and clean with a pleasant staff ready to help. a pleasant staff ready to help. More

I had the minor maintenance service and had the service completed within the ninety minutes that the service department promised. The waiting area was comfortable and free drinks and snacks were provided. completed within the ninety minutes that the service department promised. The waiting area was comfortable and free drinks and snacks were provided. My customer service representative was excellent. More

I had my Crosstrek's 24000 miles service at Albany Subaru and I was happy with the service to my vehicle and customer service. Very professional and friendly. Thank you for everything. and I was happy with the service to my vehicle and customer service. Very professional and friendly. Thank you for everything. More

Very communicative. Work done well and quickly. We are grateful that they honored the warranty issue and fixed it. Work done well and quickly. We are grateful that they honored the warranty issue and fixed it. More

I had an oil change, and a complementary check-up was also done. they found I needed a new air cleaner, and the battery had acid on top which needed cleaning. I had the air cleaner replaced but I decid also done. they found I needed a new air cleaner, and the battery had acid on top which needed cleaning. I had the air cleaner replaced but I decided to do the battery acid myself. After I got home, I found that I did not have time to work on the battery acid. I called a few days later and they were able to give me the same price as if I had it done when I had the olil change. When I brought my car in for cleaning the battery acid, I went over in detail with Peggy on exactly what they would do. I had wanted the battery removed to assure there was no acid under the battery. Peggy had the repairman check and he determined that there was no sign that battery acid got under the battery. I appreciate that Peggy had the repairman check and the service she gave me. But personally I thought that the battery should have been removed to check under the battery which I would have done if I did the work myself. More

I was reluctant to bring my 2021 Subaru Forester into Albany Subaru because I assumed it would expensive. Trying to save money I reached out to a local Subaru mechanic and they charged me $210 to diagnos Albany Subaru because I assumed it would expensive. Trying to save money I reached out to a local Subaru mechanic and they charged me $210 to diagnose my car’s issue plus a quote of $1400 to fix the actually issue which was a defective coolant bypass valve. Finally, I called Albany Subaru and they were able to fix AND diagnose my car for free because the part was covered under the extended warranty. Additionally, as a courtesy they inspected my car and noticed an oil leak caused by the idiots at Berkeley Jiffy Lube using an after market drain plug that didn’t fit. Anyway, I called Jiffy Lube as recommended by Subaru and that was also repaired for free! Special shout out to Alan Poon for taking care of my issue and communicating so friendly and transparent. More

I have full confidence in their ability to take care of my new car. The staff are also very pleasant. I also find their waiting room very accommodating. my new car. The staff are also very pleasant. I also find their waiting room very accommodating. More

Alan Poon was excellent. He kept me promptly informed about the progress of my repair. He kept me promptly informed about the progress of my repair. More