Albany Subaru

Stephen Swisher saved the day again. I’m a repeat customer and the way he operates will continue to earn my business. I typically know exactly what I want and am looking for and as long I’m a repeat customer and the way he operates will continue to earn my business. I typically know exactly what I want and am looking for and as long as numbers make sense I’m willing to make a deal. I didn’t have a timeline but was ready to make a deal if it made sense. He didn’t wear his sales hat and try to steer me into other cars and packages, he understood like last time that I’m a person that knows what I want. He played to that and we were able to go from intro chat to signed deal within 2-3 hours on a Saturday. He’s very transparent and both he and Mike are highly motivated to make a deal. This is my second car with them and I’ll continue to go back if Stephen is around and they continue with the same transparency, honesty, and motivation. More

Torii and the service team went above and beyond in the care and consideration given to me and my car! care and consideration given to me and my car! More

Everything went very, very well. I had been told it might take as long and would not be completed until mid to late afternoon. But I was very happy to receive a call the car was re I had been told it might take as long and would not be completed until mid to late afternoon. But I was very happy to receive a call the car was ready for pick up before noon. Everyone I've dealt with from those in the sales department when I bought the car a year ago, to those I've met in the service department are all Class-A! More

Fast work, reasonable prices, knowledgable people, and very timely. If you have a Subaru, they'll make sure you get the work done! very timely. If you have a Subaru, they'll make sure you get the work done! More

I had a great experience at the Albany Subaru service center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I think his name might’ve been Terrence) and of course James who is hands down the nicest, kindest, most considerate person I’ve ever had to work with. Truly. I don’t think he will ever know just how much gratitude I have for him, but what he did for me will always stay with me. He didn’t just help, I don’t know how to describe it but with James I knew that this was the one area in my life where I was ok because he was there. In a time where I had a lot going on at once and under a lot of stress and worry; James gave me peace of mind. And for that I’m forever grateful. There’s a Mr. Rogers’ quote that says in times of crisis “look for the helpers” ; well these guys are true helpers. James, Tory, Aaron, and Terrence. On days when you’re dealing with a difficult customer or having a bad day, know that there’s a customer out there who thinks you’re amazing. You made a difference in my life. And I will always be grateful to you. More

Very good service with a helpful and pleasant staff. I would recommend this service department. I would recommend this service department. More

Extremely organized and professional from dropping off the car to the curbside pick up. It was a routine check but the time it took was less than the estimated time! Peggy was helpful in response to m the car to the curbside pick up. It was a routine check but the time it took was less than the estimated time! Peggy was helpful in response to my questions re maintenance coverage. All around pleasant experience! More

I feel very grateful that I found Albany Subaru. The sales people were professional and kind and that is a great combination. It took a long time for me to decide which car was right for me ( over The sales people were professional and kind and that is a great combination. It took a long time for me to decide which car was right for me ( over a month) and I went to many dealers. This is the best place I found. I highly recommend them. I dealt mostly with Ricky and then Lapon who is in finances. they were both patient and great. I did not feel rushed and I am really happy with the experience of buying this car and I think that in itself is unique! In addition I feel welcome to come back. This car has way more features than my previous one and they encouraged us to return to learn about all the new safety and comfort devices. A definite thumbs up for Albany Subaru. It is a warm family operation and that is important too More

I appreciated the prompt and courteous communication, and all of the efforts to find the car that I was looking for! When I went into the dealership, all of the people I worked with were so friendly and help all of the efforts to find the car that I was looking for! When I went into the dealership, all of the people I worked with were so friendly and helpful! More

Very courteous staff processed repairs efficiently. Vehicle was ready when promised, clean and the recalled items replaced. . Vehicle was ready when promised, clean and the recalled items replaced. . More