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Albany Subaru
Albany, CA
542 Reviews
Welcome To Albany Subaru
How To Purchase Online
Here at Albany Subaru, we understand your time is valuable. That's why we provide options to make your next purchase or lease more convenient. If you prefer to do the process from home, you can start with a trade-in appraisal or a finance application. Once you select the vehicle you're interested in, you will have options to adjust your payments and purchase online. You can even get your vehicle delivered to your home! If at any point you decide you're more comfortable with one of our teammates by your side, we're here to help. Stop in any time we're open to pick up where you left off.
Car Shopping Made Easy
It is our mission to be the automotive home of drivers in the Albany CA area. We provide a vast selection of new and pre-owned vehicles, exceptional car care and customer service with a smile!
Speaking of new models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Albany.
We Keep You Going
Our service team at Albany Subaru will treat your vehicle like one of our own. We're by your side whenever you need any car service and repair work done in Albany. What's more, our auto parts team would be happy to get you whatever you need to keep your vehicle on the road for many miles to come. Schedule your service online or contact us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 542 reviews
November 02, 2020
Easy dealing with Louie and the team.. We didn't have to hassle with the price. We came in and out in less than 2 hour. Very efficient, reliable and freindly. hassle with the price. We came in and out in less than 2 hour. Very efficient, reliable and freindly. More
by magregoriabonilla
Employees Worked With
louie
Helpful September 30, 2020
I've usually worked with Tracy, she's one of the best service writers I've ever dealt with. This past visit Roman helped me. He was excellent too. At Albany Subaru I feel like a valued customer, unli service writers I've ever dealt with. This past visit Roman helped me. He was excellent too. At Albany Subaru I feel like a valued customer, unlike Diablo Subaru where I bought my car. They have TERRIBLE customer service. More
by subitoo
Employees Worked With
Tracy, Roman
September 29, 2020
Peggy Martinez is always such a great service manager, and for the first time I also met Roman, who was also great to work with. I trust your reliable service, and have been a long time customer. and for the first time I also met Roman, who was also great to work with. I trust your reliable service, and have been a long time customer. More
by ssfforestee
Employees Worked With
Peggy, Roman
September 10, 2020
Our experience with your Service Dept has been top notch since we purchased our Forester in 2018. Your crew has proven to be responsive, cordial, timely, conveniently. Keep it up. since we purchased our Forester in 2018. Your crew has proven to be responsive, cordial, timely, conveniently. Keep it up. More
by JohnHo
Employees Worked With
Tracie
August 27, 2020
The work, service and attitude of employees are all excellent. I have waited for my services whenever possible and they have always finished before the allotted time given me. Work has been excel excellent. I have waited for my services whenever possible and they have always finished before the allotted time given me. Work has been excellent and employees have been helpful and informative. The only complaint I have is that, even though they have shuttle service, my home is just a couple miles too far for it. So, when I have to leave my car for a long period I have to arrange for a ride. More
by patstuart2000
Employees Worked With
Steve Saiz, Don Simas, Margaret Martine, Roman Rios
August 13, 2020
Everything was great! Very nice agents. They said it would take all day but I feel like I didn’t really need to rent a car bc it was ready so early. I could have just taken a local hike / lunch And hang would take all day but I feel like I didn’t really need to rent a car bc it was ready so early. I could have just taken a local hike / lunch And hang out for a few hours. The rental car was a big boat (Dodge Challenger) and I didn’t feel comfortable driving it so I just went home. More
by cnaka
Employees Worked With
Roman
July 28, 2020
Always worth the drive Staff is always friendly and informative. The, service crew thorough and efficient. The convenient shuttle makes it easy to get to and from despite tr Staff is always friendly and informative. The, service crew thorough and efficient. The convenient shuttle makes it easy to get to and from despite traffic. More
by scottwilborn
Employees Worked With
Various
July 01, 2020
Battery issues - 6 month new car check up I had purchased my plug-in Crosstrek from my local Subaru dealership which was not Albany Subaru. From the first 12. hours of ownership I had continuo I had purchased my plug-in Crosstrek from my local Subaru dealership which was not Albany Subaru. From the first 12. hours of ownership I had continuous problems with it from December 17 to end of April with 330 miles on it.. It was in and out of the dealership more than it was driven by me. The local dealership said everything came back perfect. I became more and more fearful of driving it. I contacted Subaru Corporate but I brought it to my local dealership. I complained of battery issues. The local dealership said the battery tested better than new.I reached out to other Subaru owners on the internet and they told me to go to Albany Subaru for great service. So I did and I was thrilled with their listening skills and their service. Albany discovered that I had a dead cell in my 12 volt battery that was causing other issues over the months. They had the car for four days and went over every inch of it and returned it. Afterwards I got 99 miles to the gallon. No issues. I just brought it into Albany for its 6 month check up. I will always go back to Albany. They are great and I got it back quickly. More
by PVGV Dog Fan
Employees Worked With
Arron Pearson, Andrew Wasserman
August 28, 2017
Shady and insulting folks work here We wanted to schedule a test drive, so the manager emailed me to ask if we were only visiting to score a paltry $25 visa gift card. Awful first impres We wanted to schedule a test drive, so the manager emailed me to ask if we were only visiting to score a paltry $25 visa gift card. Awful first impression. Later, after my wife and I took time out of our busy schedule to actually test drive two cars, the dealership lied about submitting a form for us to receive the modest incentive. Do yourself a favor: find any other dealership when looking for a new Subaru. More
by Disappointed in Albany
Employees Worked With
Don, and I wish I could remember the manager's name
October 01, 2016
INCOMPETENT Finance Manager WATCH OUT FOR DARCIE We were having a very positive experience purchasing a vehicle from Albany Ford in Albany, California. Our salesperson Michae WATCH OUT FOR DARCIE We were having a very positive experience purchasing a vehicle from Albany Ford in Albany, California. Our salesperson Michael Wallace was great and the other support personnel were fantastic. Our problems came when we went to the financial person DARCIE. First, DARCIE tried to get us to sign a waiver about the misuse of tire chains. ????? We refused. DARCIE got huffy. Although we had just spent over $46,000 for the vehicle, DARCIE tried to sell us an aftermarket coating for the paint. Is there a problem with the paint on Ford vehicles? We said, “No, thank you.” DARCIE then offered to sell us the coating for $100 less. We again said, “No, thank you.” DARCIE got huffier. We were also in the process of applying for a mortgage so, even though Ford was offering zero percent financing, we had to pay cash. Another credit event would have undercut mortgage approval. When we came back to pay in cash, DARCIE produced a bill that was $80 over the agreed price. When we objected, DARCIE went through a series of machinations on her computer. We both shook our heads, and DARCIE relented. Weeks later, our license plates and title arrived from the Division of Motor Vehicles. Even though we had paid cash, the title said Ford Motor Credit had a lien on the vehicle. We also received two letters from credit companies saying our applications for credit had been rejected. We PAID CASH, remember. When we confronted DARCIE, she said she made a mistake and was sorry. Sorry, DARCIE, we know SPITE, when we see it. Our advice if you buy from Albany Ford, REFUSE TO DEAL WITH DARCIE. More
by Suzanne S.
Employees Worked With
Mike Wallace - he was great!
