Albany Subaru

2nd service experience. I was SHOCKED at the cost to replace 2 cracked rear light lenses. No estimate had been provided prior to car drop off although I had called ahead to I was SHOCKED at the cost to replace 2 cracked rear light lenses. No estimate had been provided prior to car drop off although I had called ahead to clearly describe the issue. When I came by midday to pick up the car, I was asked to sign off on work completed BEFORE anyone had shown me the completed work. I refused to sign until I saw the result. Car was brought in from offsite parking, but no one discussed it with me. I checked it out myself, but if it had been engine or chassis work, I wouldnt have been okay with self-inspection. I came in during lunch, so possible that my service rep was out, and things would have gone differently at another time, but I work, so did pickup during my lunch break. Service on the car was fine, but lack of estimate prior to drop off, lack of completed work review/discussion, and paying $1K to replace molded plastic lenses was... MEH. More

It was OK. You charge too much and now I see why. You have a bloated list of employees. I liked the ride back to and from my house. You charge too much and now I see why. You have a bloated list of employees. I liked the ride back to and from my house. More

My battery needed replacing. I called Albany Subaru and was able to get an appointment in two hours. It took only thirty minutes!! I called Albany Subaru and was able to get an appointment in two hours. It took only thirty minutes!! More

Always consistently excrllent work and service in every respect more than 30 years. The Brst! respect more than 30 years. The Brst! More

I did the express service and it was truly fast and quick. Service advisor is very pleasant. quick. Service advisor is very pleasant. More

We bought a 2024 Subaru Forester Limited from Albany Subaru. They were friendly and welcoming, with a good selection of vehicles, and they had the car we were looking for in the color we wanted on the l Subaru. They were friendly and welcoming, with a good selection of vehicles, and they had the car we were looking for in the color we wanted on the lot. They were helpful and attentive, and we didn't have to wait around for our scheduled test drive. However, sales tactics were a bit high-pressure, which is what I would expect from any car dealership, so that was disappointing. We had to pay for interior and exterior "appearance protection" treatment that had already been applied to the car, and which we would have declined otherwise, but at least they knocked about $500 off the $2,000 price for that, which I'm sure is still way over-inflated. Also, there is a small ding on the passenger side roof, which they promised to fix, but arrangements for how to do that were unclear and still have not been addressed. Our salesman did call me two days after our purchase just to check in and to make sure our new car was OK, which it is. They also scheduled a follow-up appointment for us in two weeks to answer any questions we may have about our new car. I understand that that is standard practice for Subaru, and it's a nice touch. More

Everything is smooth and service was clear and quick. I appreciate the window of time vs. leaving it for the whole day I appreciate the window of time vs. leaving it for the whole day More

My previous best car buying experience was with Albany Subaru in December. My experience yesterday was even better! Glad to be back for another purchase. Subaru in December. My experience yesterday was even better! Glad to be back for another purchase. More

Great service! Friendly, helpful, and honest team. Will continue to reccomend Albany Subaru to anyone who wants quality and dependable work Friendly, helpful, and honest team. Will continue to reccomend Albany Subaru to anyone who wants quality and dependable work More

Excellent car buying experience! TseWang and Don were gracious, listened to my car and financial needs and made for a fairly stress free process. TseWang and Don were gracious, listened to my car and financial needs and made for a fairly stress free process. More