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Alan Webb Mazda

Vancouver, WA

4.7
1,244 Reviews
Call Dealership (360) 334-3000

3716 NE 66th Ave

Vancouver, WA

98661

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1,244 Reviews of Alan Webb Mazda

June 12, 2023

I thought the dealership was terrific, the people, the product and the assistance they gave More

by GRAMMYNIKI
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Milbrandt, Marco Garcia
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June 11, 2023

Friendly staff and great deals. Very pleased with my new Mazda 3 Hatchback and will recommend the dealership to others. More

by kgordon32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Smith, Alex Gonzales
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June 10, 2023

Mikayla squeezed me in when I showed up without an appointment (because I’d made an appointment at the wrong dealership!). I really appreciated how accommodating both she and the service department we More

by cattlecrossing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker
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June 07, 2023

The service was terrible. They over promised and underdelivered. They guaranteed to honor my CarMax offer and then did not. Drove to CarMax, sold my car, and came back to buy More

by komer30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Milbrandt, Martha Cole, Alex Gonzales
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Jun 07, 2023 -

Alan Webb Mazda responded

I'm very sorry that you were unhappy with your purchase through Alan Webb. I (Martha Cole) did not assist with your purchase, other than to hand you your keys and thank you for your time. We also have several members of the LGBTQ+ community including two of the six sales team members, so we are quite LGBTQ+ friendly. Additionally, I am a Sales Manager here at the dealership and one of the few females to make it into management in the auto industry. That in and of itself shows that our company is woman friendly. We are not currently training anyone in the sales department for any management position, family or otherwise. We were short handed for finance the day you came in and made you well aware of that when we sent you to have lunch and let your dogs out. We called and let you know that we were ready to sign documents while you were at home. It is pretty misleading to say that you waited 4 hours without mentioning that you were aware of the situation and at home while waiting. It is my understanding that you ended up with around the same amount as Carmax when the tax credit was applied and decided to take it to Carmax anyway. At any point during the purchase process if you were uncomfortable, there was the option not to purchase through us. At no time were you forced to return and do business with us if you thought we had terrible service or went against your values. And at no time did you ever mention that you were unhappy with the process until this public message.

Jun 08, 2023 -

komer30 responded

Thank you for your response. I will provide examples and perhaps you can see why I did not mention it while there. First, on our first trip to your dealership, we were told that you would meet or beat the CarMax offer we had. We were excited about the one-stop shopping we could do because you had the exact car I was looking for. We returned the next day to learn that you would give me almost $2k less. The salesman also told me he could make up the difference in the trade. Again, he did not do that. He simply said, “I recommend you go to CarMax, get the money for your car and come back.” Not quality customer service. The finance manger pointed out it was about a $400 final difference. A car payment for me and a big difference as far as I am concerned. Perhaps it would have been better for you to chalk it up as a cost of doing business, but you chose not to. I had a “Feminist” T-shirt on when I signed the paperwork and the finance manager went out of his way to tell me a story of a fighter pilot friend of his who was killed because a female was on duty at the coastguard that day, which “should have never happened” because of the female on duty. Finally, as I was picking up my keys from you, my salesman told me that he could review all of the controls of the car but let me know he was already 2 hours over his shift and said something to the effect of “I could explain where the window wipers and things are, but it’s pretty self-explanatory.” I was told by the same salesperson that you were indeed training a family member to take over your job which was the delay. If that is not correct, the misinformation came from him. I am glad you have LGBTQ persons working at your dealership. I hope you make them feel more welcome than we did.

Jun 08, 2023 -

Alan Webb Mazda responded

Thank you for the clarification. I can now see why that would be frustrating and that it would be difficult to mention it at the dealership. Definitely a lot of misinformation going on with our sales member and coaching needed for our Finance Manager. I personally guarantee that this situation will not happen again and I thank you for bringing it to my attention. This is not the way we usually do business and I appreciate you explaining it further. If you have anything further that you would like to share, please call the store and ask for me personally. I give you my word that it will be handled in an appropriate manner.

May 30, 2023

The car buying experience was easy. All our questions were answered. Still waiting for the follow up appointment for coating. More

by Mcjeff.rv
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Utter
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May 29, 2023

Made app'tmt for Oil change for May 19; service completed promptly; afternoon of May 20 (Saturday!) noticed "Check Engine" light on; returned to dealer Monday, May 22 to see if during inspection, something m More

by MPV
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Detrik Blue, Mikayla Parker
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May 26, 2023

Great experience with Alex. He was very professional and knowledgeable. Smooth and easy on the paperwork side. All around a good buying experience. More

by SUSANFORPREZ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
CJ Seaman, Alex Gonzales
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May 25, 2023

Great experience from start to finish. Chris was knowledgeable, attentive, understanding and very kind throughout the entire day More

by CARRIEPEARSON1515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Smith, Alex Gonzales, Marco Garcia
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May 19, 2023

It was good. Fast service. Good environment, friendly people You should get new lobby furniture More

by danido2
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
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May 14, 2023

Great employees smaller dealership with a good inventory and no high pressure gives it a small town feel We drove in from our home on the coast and finished the entire purchase in one afternoon More

by Tom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Garcia
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