Alan Webb Mazda

Great service that I trust! I have always had outstanding service from Jessica, and my most recent visit was no exception! I called when my daughter's car was having an electrica I have always had outstanding service from Jessica, and my most recent visit was no exception! I called when my daughter's car was having an electrical issue that might be addressed by a new battery. The problem: she lives in Olympia so it's hard for me to address remotely. My daughter described what the dash instruments were doing (going crazy, whether the key was in the ignition or not) and Jessica told me over the phone that it was likely a battery problem because the system is computer driven and does strange things when it doesn't have enough "juice". So, I had my daughter replace the battery, which did fix the problem. However, once replaced, the window auto-up/down feature no longer worked. Since she is remote from me, I wanted to schedule her car to go to Alan Webb because of the trust I have in Jessica, and by extension, the service department. So, I scheduled the car to come in to fix the window auto up/down feature and for an electrical test to make sure there wasn't a short that would kill the new battery and strand my daughter in the middle of nowhere with me 120 miles away. I scheduled it via the website. This is where Megan comes in! Megan was outstanding! She called me in advance of the appointment and walked me through how to reset the windows to auto up/down over the phone (it seems when the battery is disconnected, you have to reset that feature in the car). What customer service! She was trying to help me avoid an unnecessary service visit, which is incredible! I still brought the car in to have the electrical system checked just to be sure there wasn't a problem that would come up later. No problem, she said. I came in and had everything checked out. No issues with the electrical, so I sleep well knowing my daughter's car will be reliable without me being there. These two ladies are to be commended for exceptional customer service, always with a smile, and my trust in Alan Webb has only grown! Whoever is hiring and training these folks deserves recognition for hiring the right people and training them to a very high level! Thanks again, Jessica, and also Megan! I'll be back on the next service cycle! More

Purchased a new car Olivia was very friendly and accommodating. She provided excellent customer service! She introduced me to the service department and finance manager. Olivia was very friendly and accommodating. She provided excellent customer service! She introduced me to the service department and finance manager. She also took time to explain features of my new car. More

Megan is wonderful! Megan is one of the nicest people I have ever met and always makes our experience fantastic when we bring in our car for service. Megan is one of the nicest people I have ever met and always makes our experience fantastic when we bring in our car for service. More

Consistently Thoughtful Service I keep having good experiences with Alan Webb Mazda service department. They’re professional, knowledgeable, pleasant, thoughtful, and somehow stay o I keep having good experiences with Alan Webb Mazda service department. They’re professional, knowledgeable, pleasant, thoughtful, and somehow stay on top of all the details that pertain to just my car. It feels good to have this kind of team taking care of me. More

Quick professional excellence affordable I like being able to make an appointment time have my scars serviced when I arrive and be finished quickly. Staff is friendly and professional. I like being able to make an appointment time have my scars serviced when I arrive and be finished quickly. Staff is friendly and professional. More

Great service Very nice people, quick work, and they even offered a loaner car. Not bad for a visit I'd rather not make, getting my car serviced. Very nice people, quick work, and they even offered a loaner car. Not bad for a visit I'd rather not make, getting my car serviced. More

Excellent service Able get an appointment for all my needs asap. really awesome staff knowledgeable helpful. They are even going out of there way to provide me informat Able get an appointment for all my needs asap. really awesome staff knowledgeable helpful. They are even going out of there way to provide me information on after market parts. More

Megan is Awesome! Megan is fantastic! She rescheduled my appointment at the last minute and got me a loaner so my life would not have to stop. Fantastic! Megan is fantastic! She rescheduled my appointment at the last minute and got me a loaner so my life would not have to stop. Fantastic! More

Timely, efficient and pleasant. I went in for my new car's first oil change which was free. When I got there, they wanted to do a ApplePlay software update for me which would require I went in for my new car's first oil change which was free. When I got there, they wanted to do a ApplePlay software update for me which would require a longer time there. They rented a car for me for free and I picked up my car the following morning. Everything was handled professionally. I would definitely go back understanding not every service visit will be free. More

Excellent We bought our new Mazda at Alan Webb in April and loved their sales department, and a few times we went back for service, it was nothing but exception We bought our new Mazda at Alan Webb in April and loved their sales department, and a few times we went back for service, it was nothing but exceptional. Would highly recommend it! More