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Alan Jay Chevrolet Buick GMC

Sebring, FL

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63 Reviews

441 US Hwy 27 N

Sebring, FL

33870

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63 Reviews of Alan Jay Chevrolet Buick GMC

February 14, 2020

Two hours plus for oil change even with an appointment. I arrived 15 minutes before my 10 am appointment. My car was taken into the garage around 11:40 and was finished approximately 15 minutes later. Pro More

by Moore.jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Sipos
Feb 19, 2020 -

Alan Jay Chevrolet Buick GMC responded

We appreciate the time you took out of your day to provide feedback to us. Our goal is to provide nothing short of a 5-star experience and we apologize for falling short in this instance. We have passed this information on to our service manager. We appreciate your comments. Sincerely, The Alan Jay Automotive Network Team

March 23, 2019

Worst customer service ever We had multiple issues with the service department especially after the last vehicle sat there for 5 weeks with 1600 miles and no idea what was wrong More

by SusD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Faye
Mar 25, 2019 -

Alan Jay Chevrolet Buick GMC responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Joel Timmons, Sales Manager joel.timmons@alanjay.com

January 29, 2018

Great dealership with pleasant staff I located a truck via the internet and called to inquire, the sales staff was very honest and helpful. They gave me confidence to drive over an hour a More

by PITA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel and Dwayne, Mark Faye
Mar 26, 2018 -

Alan Jay Chevrolet Buick GMC responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Rachel & Mark were there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Alan Jay GM Superstore Team

May 24, 2017

Waste of time We went to allen jay looking for a basic Chevy Truck for my son. Told sales person how much we had down (3000.00) and how much payments could be (300. More

by Bucbuc34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't, remember
May 31, 2017 -

Alan Jay Chevrolet Buick GMC responded

Thank you for visiting Alan Jay Chevrolet Buick GMC Cadillac, we are sorry your experience was not more positive. Your comments concern us and we would like to hear more about your visit, feel free to contact us directly at 800-Alan-Jay. My name is Chris Hutchins and I would be very appreciative of your time. We do our best to get the deal that will work for you, usually we are successful at securing the financial terms and conditions that our clients need, unfortunately, since it is the financial institution's decision, sometimes we just aren't able to achieve the payment, interest rate, or other conditions that will make your vehicle purchase a reality. Frequently, a slight adjustment to the terms or conditions of a proposed agreement can help us to gain an approval for you. Our business department was trying (too hard) to get you a contract that would be agreeable to your needs. Thank you again for your feedback, our goal is to continually improve our operations to better serve you, and we appreciate your time and effort in sharing your experience with us.

March 29, 2016

Dissepointed for trade allowance Yesterday I received an invitation for buying a new car. They give an prize list that you could have back $6100 for you car. They give a nice exampl More

by Frans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
forgat
October 28, 2015

Easiest car buying experience ever! Thanks to Rob Rose (our salesman), Mark Faye(manager), and Mark Secore (finance) for helping my daughter purchase her first car. We shopped onli More

by Brandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Rose, Mark Faye, Mark Secore
April 02, 2015

Purchased a New Car It was my first time coming to your dealership we has a very pleasant experience, would definitely return for my next purchase and recommend you to ot More

by dfelix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mills
May 13, 2014

excellent service Took me in for my oil change right away with a great attitude. Told me of a few things to keep my eye on but in no way tried to pressure me at all. Wa More

by john bliskin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
harry farquharson
September 04, 2013

The mechanics at this dealer have trashed my car years ago but are still doing it today. They have no respect for customers or their cars. Everything costs hundreds and hundreds of dollars, above and be More

by BillBubkiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
mechanics
July 28, 2013

I was looking for a used Mustang for my wife. After looking around and driving 3 cars in the Tampa Bay area, I saw a 2004 Mustang GT with only 41,000 miles on it at Alan Jay in Sebring. When I calle More

by backroad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Sutpin-O'Neil and her assistant Carla
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