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Al West Nissan

Rolla, MO

4.8
308 Reviews

2540 N Bishop Ave

Rolla, MO

65401

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Showing 308 reviews

November 02, 2018

Awesome Sevice is great and fast I got a brand new car for a great price in No time at all thank you all West Nissan More

by shadowman95_88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lee, David Lytle
Nov 05, 2018 -

Al West Nissan responded

shadowman95_88, thank you for this great review! We are thrilled to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

October 31, 2018

Service dept top notch owner not so much. The service dept. goes above and beyond, sales does the same. However the owner is a bean counter and lost my business over replacing two tires that More

by ibcrazy8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lee, David Cliburn, Heidi Geo, Mike Stewart
Nov 01, 2018 -

Al West Nissan responded

Crystal, We appreciate your feedback. We are sorry you are still unsatisfied by the owner, but are happy to hear you are impressed with our service department. The vehicle you purchased passed all inspections and safety standards before it was put on the lot for sale. Unfortunately, not all repairs in used cars can be anticipated and we fixed the carrier bearing for you after the sale. The tires that were on the vehicle at the time of sale passed inspection, but we gave you brand new tires at no charge as a gesture of goodwill. You were given many other options, including the option to reverse the deal. We are sorry you feel unsatisfied with the outcome of your purchase. If you have any questions, please let me know at pamellaj@alwestcn.com – Pamella Jones, Customer Relations Manager.

Nov 01, 2018 -

ibcrazy8 responded

In response to your post I was never offered the option to reverse the deal. We stated several times in the month of disagreing to give us our old car back and only asked that the two bad tires be replaced. The only offers that were given were we replace the tires or at one point lon would split the cost of tires at deal cost. These were yhe only options given to us. I am thankful for the new set of tires on my car, but yet again it took a month after the deal to get them replaced. Never once was the offer made to undo our deal even though right before tires were ordered and we demanded to undo our transaction or be paid for my current car, not a single person from Pat, David inservice, Mike in service, David Lee, David West or Lon himself stated that the transaction could be undone. With this being said I am sorry it has taken so much to get two tires replaced because the car had a wobble that wasn't noticed during test drive and was noticed after the deal was complete. Had we noticed during test drive we would have asked for it to be looked into to see what the cause was before completing transaction. This whole ordeal has taught me several new things for future trades.

October 28, 2018

Convenient Car in and out of shop early. All questions answered. Clean establishment. Waiting area very nice and you can watch your vehicle being serviced. Frien More

by gferrou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cliburn
Oct 29, 2018 -

Al West Nissan responded

gferrou, thank you for this great review! You included some awesome compliments and we definitely appreciate them. We are thrilled to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

October 24, 2018

Better than expected Went for 15,000 mile checkup... service is always reliable, dependable and knowledgeable. Would not take car anywhere else.Good going guys! You rock! More

by mombat10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cliburn
Oct 29, 2018 -

Al West Nissan responded

mombat10, thank you for all those stars! We are so happy to have you as a long term and loyal customer. We look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

October 23, 2018

Quick and friendly service Everyone here is very friendly and helpful. The service was faster and cheaper than I expected and I’m very happy. It’s also the cleanest garage I’ve More

by CINDYSAMARAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cliburn, Mike Stewart
Oct 23, 2018 -

Al West Nissan responded

CINDYSAMARAS, thank you for this great review! We try our best to make sure our customers come in to a clean, welcoming environment every time they visit. We are thrilled to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

October 22, 2018

very good Very good service, extremely helpful and contagious personnel available most of the time effective reasonable cost of servicing and purchased par More

by DTABAKOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cliburn, Mike Stewart
Oct 22, 2018 -

Al West Nissan responded

DTABAKOVIC, thank you for this great review! Our goal is to make your visit here as stress-free as possible. We are grateful to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

October 22, 2018

Great service Took my Nissan in for some performance issues. Not only the vehicle came back running great, but there were other serious safety issues taken care of More

by code8000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cliburn, Mike Stewart
Oct 22, 2018 -

Al West Nissan responded

code8000, thank you for all those stars! We want our customers to be safe and comfortable in their vehicles. We are glad to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

October 22, 2018

Always customer centered I am a loyal Al West Nissan customer. I always am treated with respect, honesty, and fairness. They know me, they remember me, they talk with me lik More

by SWMartensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cliburn, Mike Stewart
Oct 23, 2018 -

Al West Nissan responded

SWMartensen, thank you for all those stars! We aim to treat our customers with respect and like family each and every time. We are grateful to have such a loyal customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

October 17, 2018

Pathfinder service We bought our Pathfinder here and it was a very easy process. We now get all our service work here, and they are always friendly and fast! Have gone w More

by tgwehmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Polanowski, David Cliburn, Mike Stewart
Oct 22, 2018 -

Al West Nissan responded

tgwehmeyer, thank you for this great review! Our goal is to exceed expectations every time. We are so glad we will be seeing you in service as well and look forward to your visit. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

October 15, 2018

Buying second vehicle Good rapport on overall info on car I was looking at. Worked with me on getting things added and how I would enjoy better mileage driving this vehicle More

by topdog5110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lee, David Lytle
Oct 15, 2018 -

Al West Nissan responded

topdog5110, thank you for all those stars! We are thrilled to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

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