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Al West Nissan

Rolla, MO

4.8
308 Reviews

2540 N Bishop Ave

Rolla, MO

65401

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Showing 308 reviews

December 13, 2018

Unexpected gem I stopped in at Al West Nissan to do a drive by on a Nissan Rogue I seen online, I was encouraged to go inside and ask for a price. I spoke with Heidi More

by Cflynt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Geo
Dec 18, 2018 -

Al West Nissan responded

Thank you for this glowing review, Cflynt! We are thrilled to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

December 04, 2018

Came for an oil change and they did recall work as well. I came in for an oil change and and David saw that I needed Recall work as well. Luckily I have the time and David checked with the parts department More

by karen.kunkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cliburn
Dec 18, 2018 -

Al West Nissan responded

Thank you for this great review, Karen! Our goal is to make sure our customers are back on the road as quickly as possible. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

November 22, 2018

New Kicks My wife and I had a very pleasant experience. They were all very helpful, and knowledgeable. They were patient and were not pushy. This was our second More

by JAZSMANTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lee, Chandra Morton, David Cliburn, Heidi Geo, Mike Stewart
Nov 23, 2018 -

Al West Nissan responded

JAZSMANTLE, thank you for this awesome review! We are thrilled to have you as a returning customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

November 19, 2018

Always a great experience! We drive around 30 miles to come to this dealership and have been for almost 10 years. The are always friendly and helpful. I know I can trust them wh More

by JAZSMANTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lee, David Cliburn, Heidi Geo
Nov 20, 2018 -

Al West Nissan responded

JAZSMANTLE, thank you for this great review! We are thankful to have long term customers just like you and always look forward to your visit. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

November 19, 2018

They have a life long customer in me! Thank you for making my purchasing experience as pleasant as possible and going the extra mile! I felt very well taken care of through the entire proc More

by screenname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamella Jones, Heidi Geo
Nov 20, 2018 -

Al West Nissan responded

Thank you for this great review! It was a pleasure working with you and we look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

November 18, 2018

Purchase of a new Murano Chandra was great--explained the car in detail, walked with us through the entire purchase, arranged for first service visit, and continues to follow More

by Bartles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lee, Chandra Morton
Nov 19, 2018 -

Al West Nissan responded

Bartles, thank you for this great review! Our goal is to make sure our customers are taken care of throughout the whole buying process. We are happy to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

November 12, 2018

Services Every time I come to the service department they go above and beyond, especially explaining if I have an issue and what the recommended service is. Th More

by hightowermarkesha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Nov 13, 2018 -

Al West Nissan responded

hightowermarkesha, thank you for this great review! We are thrilled to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

November 08, 2018

They made it the very best car buying experience of my life! I only gave 5 stars because that’s all it allows otherwise I would give it a ten plus rating! Customer service is top notch! More

by agrass9991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lee, Karen Polanowski
Nov 08, 2018 -

Al West Nissan responded

agrass9991, thank you for this glowing review! We are absolutely thrilled to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

November 07, 2018

oil change Al West is where I bought my car new in 2011 and they have always done the oil changes with regular oil. Monday they did a oil change and they used sy More

by walkerki
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
I do not know who changed the oil in my car, I made the appt with a David but I do not know which one above that it was so I just chose one., David Cliburn
Nov 07, 2018 -

Al West Nissan responded

Kimberly, we apologize for not thoroughly discussing with you the difference between the two oils. With the coupon being only for synthetic, we assumed that was the oil that you expected to have put in your vehicle. You will have absolutely no issues with your vehicle due to the synthetic oil. With synthetic oil, you can actually go up to 5,000 miles or 5 months in between oil changes instead of the 3,750 miles or 3 months with conventional (regular) oil because it is a better material than the conventional oil. With the coupon, you were able to pay less for the better oil change option than you normally do for the conventional oil. We apologize for assuming you wanted synthetic oil and will most definitely make sure to go over it with you next time you visit. We hope this doesn't deter you from using our service department again and would love to have another opportunity to work with you. If you have any questions, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

November 07, 2018

Happy that I went out of my bubble. I was so glad that I went out of my comfort zone. I'm extremely happy with my new car. They knew just what I needed. More

by CNegretti8991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David West, David Lee, Chandra Morton
Nov 07, 2018 -

Al West Nissan responded

CNegretti8991, thank you for all those stars! We are so glad to be able to get you into your new vehicle. We are thrilled to have you as a customer and look forward to seeing you again. If you need anything, please let me know at pamellaj@alwestcn.com - Pamella Jones, Customer Relations Manager.

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