Al West Nissan

Scheduled Service They were Courteous and Professional and the service was Complete They Cared for my car like it was their own. The waiting room was comfortable too! They were Courteous and Professional and the service was Complete They Cared for my car like it was their own. The waiting room was comfortable too! More

Great job Went in for an oil change and had a question about the heating and AC system. The service advisor was friendly and quite courteous. All questions a Went in for an oil change and had a question about the heating and AC system. The service advisor was friendly and quite courteous. All questions answered and oil changed in adequate time. I left with an auto cleaner than when I came in. Thanks to all. More

Awesome sales and service The salesperson Karen was the best, she is honest and fair. I can not say enough about the service department always able to answer my question if the The salesperson Karen was the best, she is honest and fair. I can not say enough about the service department always able to answer my question if they did not know the answer they took the time to look it up. Talked with the owner Of the dealership a few times always asked if there was anything he could do or if we had questions he was more than happy to help More

Great Service As Always! I am so appreciative of the service department at Al West Nissan Dealership in Rolla, MO. They were able to work me in on short notice for an oil chan I am so appreciative of the service department at Al West Nissan Dealership in Rolla, MO. They were able to work me in on short notice for an oil change. They greeted me by name and were so personable. They explained to me the services done and kept me informed on anything I needed to monitor with my vehicle. They are the only people I would trust working on my vehicle. More

Good sevice Took the time to find the right car , at the right price. Nice people. Would be more than happy to buy again from this dealership. Took the time to find the right car , at the right price. Nice people. Would be more than happy to buy again from this dealership. More

Awkword and disorganized I contacted Al West because I was searching for a specific vehicle they had. My criteria was quite specific (color, certain drive drain, trim, etc.). I contacted Al West because I was searching for a specific vehicle they had. My criteria was quite specific (color, certain drive drain, trim, etc.). I used the online chat / tool to verify if they still had this vehicle for sale. I did not hear back from anyone. I decided to call 2 days later and was told the vehicle was still available. I asked if they had a way to hold a vehicle and the person on the phone said yes, but he would have to check with the manager. He called me back later that afternoon and told me I could hold the vehicle for 48 hours with a $500 deposit. I live out of state from this dealership and told the guy on the phone that I'd have to call back later in the week to make a deposit. He did warn me that someone else was going to look at the vehicle. I said that was fine and if the vehicle is still available then I'll make the deposit. I called a few days later and got a hold of a sales associate (a new one). He told me the vehicle was still available but they had someone looking at the vehicle that afternoon. I told him to call me if its still available and I'll make a deposit. He said he would call me back and he did later that afternoon. When he called me back, he said I didn't need to make a deposit and said I was the next person to view the vehicle. I didn't understand why the change but I was OK with not putting a deposit on the vehicle. I drove 6 hours to come and see the vehicle in person and when I got there, I was sure disappointed. The pictures online were "cleverly taken" to hid some major paint issues. I was able to look over the vehicle by myself for about an hour and noticed several noticeably rusted areas that I was not made aware of (vehicle manufactured in 2008... only 10 years old). The vehicle drove well and had just been "used." The vehicle was used so I knew it would need some TLC. I was a cash customer. After looking at the vehicle and deciding I would purchase it, I went inside and was able to get the "manager" to take some money off of the asking price so I could have the painted areas fixed. They took off some money but it was not as much as I would have liked (I found out later the repair cost more than what they took off the asking price). I had to wait on paperwork after agreeing to purchase the vehicle. This took about 2 hours for the paperwork to be filled out. As I was leaving, the manager walked out and handed me another piece of paper that he said I might need when I got to my DMV. I thanked him for remembering to give it to me but I was a little surprised that it was "forgotten." I had to tow the vehicle back to my home state and about half way back, I realized I did not get a temporary tag. I called the dealership and they had to send me a tag via FedEx. Again, unexpected, how did they forget? Overall I was happy with my purchase (knowing I would have to do some work on the vehicle). I usually purchase vehicles from individuals as they tend to be a little more honest when selling something (like telling you on the phone or in the description that there is a major paint issue or that there is rust in the door hinges). If this dealership has the vehicle you want, just be sure to look the vehicle over with a checklist and see if you can bargain on the price (if its a used vehicle). I think the employees mean well though. Would I buy a vehicle here again? Yes, if the price was right. More

Great dealership, great service department I have purchased nearly a dozen cars from AL West over the many years, VWs, Chrysler, Dodges and Nissans. The Nissan service department cannot be beat I have purchased nearly a dozen cars from AL West over the many years, VWs, Chrysler, Dodges and Nissans. The Nissan service department cannot be beat. Great people and great service. And their service charges are more among the most reasonable in this area. This last trade, for a 2016 Altima, was particularly good. More

Best place around They are always attentive. They listen and respond to all your concerns. You couldn’t ask fo a better place. I’ve done business with them for years They are always attentive. They listen and respond to all your concerns. You couldn’t ask fo a better place. I’ve done business with them for years More

Same issue no answer So the new diesels are having issues with the active regeneration process. Service has no information on how to fix it or if Nissan is planning to upd So the new diesels are having issues with the active regeneration process. Service has no information on how to fix it or if Nissan is planning to update the system. During the 10-15 min active regeneration the truck drops to 5 MPG regardless of how you drive coasting or on the gas. More

I had a dead battery They had told me that my battery wasn't doing well something to do with cold cranking, So since I had a 5 yr warranty on a 3 yr old battery I brought They had told me that my battery wasn't doing well something to do with cold cranking, So since I had a 5 yr warranty on a 3 yr old battery I brought it back to the place I got it and they said it was OK. I just needed to clean a corroded terminal. I did that day, But less than 2 months later I would not start after being in the garage. I immediately called Nissan and asked them if they had a battery, they had one left that they would save for me, and they got me in later in the afternoon. I wanted to let the battery trickle charge, and for it to warm up. You can trust them to get it right. More