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Al Spitzer Ford
Cuyahoga Falls, OH
612 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 612 reviews
February 24, 2023
We were shopping when our car would not start. After we were able to start going again we immediately drove to our dealer, Al Spitzer Ford. Mr. Urbas was able to take care of us without an appo After we were able to start going again we immediately drove to our dealer, Al Spitzer Ford. Mr. Urbas was able to take care of us without an appointment. The service department was able to diagnose our problem. They installed new battery. They also were able to do an oil change, which would have been needed later in the month and also replace the rear tires. We waited while the job was completed. Great staff and excellent service. More
by ski330
Employees Worked With
Matthew Urbas
February 14, 2023
We came in to look at a used truck, it was not what we wanted. The salesman listened to what we were looking for, and said he would give me a call. He had 1 more idea, a low mileage truck on the lot - i wanted. The salesman listened to what we were looking for, and said he would give me a call. He had 1 more idea, a low mileage truck on the lot - it was more money. We agreed to look, it was perfect. A year later, very happy with our purchase and the service. More
by ckirkpatrick9544
Employees Worked With
All the above, I am not good with names
January 28, 2023
They charge $561. 00 for etch on your car. They told me they all ready put it on so they had to charge that much. They do this on all used cars so add $600 to price the 00 for etch on your car. They told me they all ready put it on so they had to charge that much. They do this on all used cars so add $600 to price they list. They also were telling me the price of the car was $13,900 when the previous day they lowered it to $13,500 in their ad. They also charged the state max for processing fee of $250.00. Beware More
by scottkatey
Employees Worked With
Spencer
December 13, 2022
Couldn't have been better. .. Lucia Thomas processed me in efficiently & pointed me to the lobby's waiting room while the work was done. I had my book, a Soft Chair, & the TV. .. Lucia Thomas processed me in efficiently & pointed me to the lobby's waiting room while the work was done. I had my book, a Soft Chair, & the TV. If onl;y there were coffee pods available for the coffeemaker, I might still be there, idling away. The work was performed in less time that I expected. I recently retired from 50 years in the customer service business (not auto service - my trade is electronics). I know good service when I see it - and This Was ! More
by js112
Employees Worked With
Lucia Thomas, Cesar Hernandez
November 29, 2022
I only go to Al Spitzer Ford for ALL of my vehicles service work. From the initial write up at the service desk to the necessary maintenance ... to go anywhere else would simply be a mistake. You service work. From the initial write up at the service desk to the necessary maintenance ... to go anywhere else would simply be a mistake. You are ALWAYS kept well informed by the very polite and friendly service employees. The mechanics are top notch and get everything done in a very orderly and timely manner. I can't say enough about how kindly everyone treats you. This service department will certainly leave a smile on your face. And by the way, your vehicle will come back to you washed and ready for the road. More
by Kenny Grams
Employees Worked With
Lucia - helpful beyond measure
