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Al Spitzer Ford

Cuyahoga Falls, OH

4.7
616 Reviews

3737 State Road

Cuyahoga Falls, OH

44223

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Showing 616 reviews

March 01, 2023

Cooper was our salesman. He delivered on everything we needed and made the process smooth and fast. There's a kid section with toys which made our visit with them even easie More

by Sarabartrum1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Cooper and Randy Kobasic, Customer Service
Mar 02, 2023 -

Al Spitzer Ford responded

Thank you so much for your positive review and recommendation! We are so glad that Steven and the team took great care of you and made your experience with us both smooth and efficient. It is our pleasure to assist you in any way possible. We wish you and your family the safest of travels- on behalf of the entire team!

February 25, 2023

Dealership was very clean; everyone was very helpful. I plan to consider purchasing another car with this dealership. More

by Carlton0377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Hesson, James Newton
Mar 02, 2023 -

Al Spitzer Ford responded

Carlton, Thank you so much for your positive review! We are so glad that our team took great care of you throughout your visit. It is our pleasure to assist you in any way possible and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with!

February 24, 2023

I never take my auto to anywhere else. The service department always handle any problem fast and efficiently. Advising me of my options and the quickly handling the service needed. More

by Betty Lou Travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Hesson
Feb 24, 2023 -

Al Spitzer Ford responded

Betty, Thank you so much for your positive review! We are so glad that our team could provide you with quality and efficient service. It is an honor to know how confident you are in our efforts. We look forward to continue providing you and your vehicle with our best care in your visits to come!

February 24, 2023

they got my car in told me how long it would take and gave me a ride back home four hours later my car was done they come and picked me up. THANK YOU More

by gkime
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
Feb 24, 2023 -

gkime responded

THEY DID A GOOD JOB

Feb 24, 2023 -

Al Spitzer Ford responded

Thank you so much for your positive review! We are glad that our team took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

February 24, 2023

We were shopping when our car would not start. After we were able to start going again we immediately drove to our dealer, Al Spitzer Ford. Mr. Urbas was able to take care of us without an appo More

by ski330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Urbas
Mar 02, 2023 -

Al Spitzer Ford responded

Thank you for sharing your positive experience with us! We are so glad that Matthew and the team could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 14, 2023

We came in to look at a used truck, it was not what we wanted. The salesman listened to what we were looking for, and said he would give me a call. He had 1 more idea, a low mileage truck on the lot - i More

by ckirkpatrick9544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the above, I am not good with names
Feb 14, 2023 -

Al Spitzer Ford responded

Thank you so much for your wonderful review! We are happy to hear that our team could provide you with top-notch service. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

January 28, 2023

They charge $561. 00 for etch on your car. They told me they all ready put it on so they had to charge that much. They do this on all used cars so add $600 to price the More

by scottkatey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Spencer
January 25, 2023

Service completed on time and within the estimated cost. what more could a person want? I dealt with Matt Urbas. More

by docmatrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Urbas
Jan 31, 2023 -

Al Spitzer Ford responded

Thank you so much for your positive review! We are so glad that Matthew could provide you with quality and efficient service throughout your visit. it is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!

December 13, 2022

Couldn't have been better. .. Lucia Thomas processed me in efficiently & pointed me to the lobby's waiting room while the work was done. I had my book, a Soft Chair, & the TV. More

by js112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia Thomas, Cesar Hernandez
Dec 13, 2022 -

Al Spitzer Ford responded

Thank you for taking the time to leave us this positive review! We are so glad that Lucia and the team could provide you with a smooth and efficient experience. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

December 11, 2022

My overall experience was OK Andrew Weingart did his best to rectify the situation I was satisfied after all was said and done . More

by gemi602
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew weingart
Dec 11, 2022 -

gemi602 responded

THANKS FOR YOUR SERVICE

Dec 13, 2022 -

Al Spitzer Ford responded

Thank you for taking the time to leave us this review. We are glad that Andrew took great care of you. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if you have any further questions or concerns.

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