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Al Spitzer Ford
Cuyahoga Falls, OH
616 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 616 reviews
May 17, 2023
Horrible place. I knew exactly what I wanted, set an appointment for that particular vehicle. I indicated on a follow up call with them that I was not interested in I knew exactly what I wanted, set an appointment for that particular vehicle. I indicated on a follow up call with them that I was not interested in anything else.. I confirmed it was available, even spoke again with the dealer Gary while on the way, only to get there after a very long drive and be told it’s not available. They wasted my time and had the audacity to think just because they got me in the door they would be able to sell me what I did not want or ask for. They had every opportunity to provide an update before I arrived but they let greed override good business sense. On top of that, they still show the car as available and jacked up the price by $1200.00 within minutes of arriving. Waste of time and gas. Poor representation and as a former car sales person myself, it’s unacceptable. More
by art1strising27
Employees Worked With
Gary, Darryl
May 17, 2023
Lindsey helped me out so much with getting my tires and oil change. Was very patient with me and answered all my questions with kindness. Lucia is always nice when I come in as well. Ryan and Hunter the gu oil change. Was very patient with me and answered all my questions with kindness. Lucia is always nice when I come in as well. Ryan and Hunter the guys who shuttled me were kind and drove carefully. More
by Shonnie
Employees Worked With
Lindsey, Lucia, Hunter and Ryan
May 05, 2023
The customer service was top notch and very understanding of situation. Provided me with the best car that fit me, my budget and my to help my credit. I am very thankful! of situation. Provided me with the best car that fit me, my budget and my to help my credit. I am very thankful! More
by crystaj12
Employees Worked With
Kevin Blevins, Customer Service
April 27, 2023
I was very impressed by the atmosphere of the dealership and the personalities of the employees..Josh Reynolds made the whole transaction so easy.. Thank you.. and the personalities of the employees..Josh Reynolds made the whole transaction so easy.. Thank you.. More
by Debbie
Employees Worked With
Joshua Reynolds
April 20, 2023
Scott Gilmore and Lucia are the best of the best. I couldn't have asked for more in terms of courtesy, friendliness, and helpfulness. I will highly recommend Spitzer Ford to all my friends and family I couldn't have asked for more in terms of courtesy, friendliness, and helpfulness. I will highly recommend Spitzer Ford to all my friends and family. If and when I should ever decide to purchase a new vehicle, I will only purchase from the Spitzer dealership. More
by agnbj
Employees Worked With
Scott Gilmore, Lucia
April 17, 2023
My 90 year old father was attempting to buy a new 2022 Ford Escape at this dealership. When he stopped to look at the car, the salesman told him he could get massive discounts if he financed the entire s Ford Escape at this dealership. When he stopped to look at the car, the salesman told him he could get massive discounts if he financed the entire sale amount for six months. My father left. I stopped at the dealership to attempt to clarify the situation as I had spoken to the salesman and the sales manager about this sale before my father stopped there. I got the same message from the salesman. I asked how the dealership could post the price of the car on their website but not sell it to me at that price unless we financed it?? After going back and forth with the sales manager, the salesman stated I could not get the car at the advertised price unless financed. I left. Within 15 minutes I received a call that I now could get the car at the advertised price. They also tried to undercut my auto trader instant offer to a price well below what another dealer had offered me. I will never buy another car or service my cars at this dealership, even though it is less than 2 miles from my house. More
by Joel
Employees Worked With
Customer Service
