
Al Spitzer Ford
Cuyahoga Falls, OH
Filter Reviews by Keyword
By Type
Showing 616 reviews
Lindsey Warner was our point of contact when we brought our Ford Fusion in for recall work. We had a good experience and she communicated by text to let us know the status of our car. However, I would reco our Ford Fusion in for recall work. We had a good experience and she communicated by text to let us know the status of our car. However, I would recommend that when texting she identifies her name so we knew who to ask for when we called to check on status. She did a superb job helping to get all three recalls completed with our Ford Fusion. Thank you! More
Devon Stahl w as a pleasure to work with when buying my Ford Escape at end of lease, he walked me through the process and made it comfortable and stress free. Ford Escape at end of lease, he walked me through the process and made it comfortable and stress free. More
Great job, I went on Monday to see the truck, the payment was too high for me, so we left. The next day on Tuesday Rusty called and said, we will give you more for your truck, and lower the price of our tru was too high for me, so we left. The next day on Tuesday Rusty called and said, we will give you more for your truck, and lower the price of our truck. i called back, and talked with Rusty, he gave me a price I could live with. Told him I'd be over by 5 pm. The deal was done and i was home by a little after 7 pm. A great job by the team. Let me also say the young man Darrel who we talked to on Monday was awesome, but I'm so glad Rusty and the team got involved. Drove the truck to Tennessee and back, found a few wiring issues, but all in very pleased with my used truck purchase. It was nice to rescue a Chevy from a Ford lot, LOL. More
Lindsay was SO Very Helpful with All my questions & nees. She was prompt in getting my kit ordered & in & explained to me in terms I easily understood. They even washed my car & made her shiny & prett nees. She was prompt in getting my kit ordered & in & explained to me in terms I easily understood. They even washed my car & made her shiny & pretty! More
Here's the deal - when looking for a new/used car it's always a complex, and sometimes a stressful experience. We worked with Gary and Matt, and it was a great experience! Gary worked with us to get our d always a complex, and sometimes a stressful experience. We worked with Gary and Matt, and it was a great experience! Gary worked with us to get our daughter her first car. He took time to get to know her, and us, listened and advocated for the financial requirements we had. It reminded me of how this process went when I was young - when people really cared about making right by the customer. The true judge in my opinion of a good/bad experience buying a car, is not if it goes well the day of the purchase, but rather how are the moments when things are complex handled. There's always the unplanned things that happen. And those happened to us too, but with patience and good communication, Gary (and Matt) handled them well, and did right by us. Gary made long-time customers out of us and we'll be glad to return there for our next car purchase! Thank you Gary (and Matt). Also want to say Lucia in service is great. She's a great communicator and advocate for the customer. Great place to get service done! More
I believe the service department did very good job. Scott, the service writer. He was very professional and a pleasure to deal with. The work was done correctly and so far so good. Everything is workin Scott, the service writer. He was very professional and a pleasure to deal with. The work was done correctly and so far so good. Everything is working just fine. My biggest complaint would be the pricing of service. I had thoughts of going to a non-dealership to get my service done but the only reason I came there is because of the points I have that gave me money off of my service. I was quoted $1300 to replace front struts that the service text said need to be addressed someday. That is just outrageous. $300 to put a thermostat that is also out rages. So my complaints are not with the service or the job they do but overall value I guess.. More
Joshua Renyolds did a great job working the deal and explaining everything. I finalized the deal over the phone and was in and out of the dealership within an hour. explaining everything. I finalized the deal over the phone and was in and out of the dealership within an hour. More