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Al Spitzer Ford
Cuyahoga Falls, OH
612 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 612 reviews
August 05, 2023
Great job, I went on Monday to see the truck, the payment was too high for me, so we left. The next day on Tuesday Rusty called and said, we will give you more for your truck, and lower the price of our tru was too high for me, so we left. The next day on Tuesday Rusty called and said, we will give you more for your truck, and lower the price of our truck. i called back, and talked with Rusty, he gave me a price I could live with. Told him I'd be over by 5 pm. The deal was done and i was home by a little after 7 pm. A great job by the team. Let me also say the young man Darrel who we talked to on Monday was awesome, but I'm so glad Rusty and the team got involved. Drove the truck to Tennessee and back, found a few wiring issues, but all in very pleased with my used truck purchase. It was nice to rescue a Chevy from a Ford lot, LOL. More
by Davischerokee
Employees Worked With
Rusty, and a very nice young man in finance.
August 03, 2023
Lindsay was SO Very Helpful with All my questions & nees. She was prompt in getting my kit ordered & in & explained to me in terms I easily understood. They even washed my car & made her shiny & prett nees. She was prompt in getting my kit ordered & in & explained to me in terms I easily understood. They even washed my car & made her shiny & pretty! More
by chrisgerakis
Employees Worked With
Lindsey Warner
July 14, 2023
Here's the deal - when looking for a new/used car it's always a complex, and sometimes a stressful experience. We worked with Gary and Matt, and it was a great experience! Gary worked with us to get our d always a complex, and sometimes a stressful experience. We worked with Gary and Matt, and it was a great experience! Gary worked with us to get our daughter her first car. He took time to get to know her, and us, listened and advocated for the financial requirements we had. It reminded me of how this process went when I was young - when people really cared about making right by the customer. The true judge in my opinion of a good/bad experience buying a car, is not if it goes well the day of the purchase, but rather how are the moments when things are complex handled. There's always the unplanned things that happen. And those happened to us too, but with patience and good communication, Gary (and Matt) handled them well, and did right by us. Gary made long-time customers out of us and we'll be glad to return there for our next car purchase! Thank you Gary (and Matt). Also want to say Lucia in service is great. She's a great communicator and advocate for the customer. Great place to get service done! More
by JoshFromAZtoOH
Employees Worked With
Gary Zdesar
June 14, 2023
I believe the service department did very good job. Scott, the service writer. He was very professional and a pleasure to deal with. The work was done correctly and so far so good. Everything is workin Scott, the service writer. He was very professional and a pleasure to deal with. The work was done correctly and so far so good. Everything is working just fine. My biggest complaint would be the pricing of service. I had thoughts of going to a non-dealership to get my service done but the only reason I came there is because of the points I have that gave me money off of my service. I was quoted $1300 to replace front struts that the service text said need to be addressed someday. That is just outrageous. $300 to put a thermostat that is also out rages. So my complaints are not with the service or the job they do but overall value I guess.. More
by rburner72
Employees Worked With
Nicholas Hesson, James Newton
May 19, 2023
Joshua Renyolds did a great job working the deal and explaining everything. I finalized the deal over the phone and was in and out of the dealership within an hour. explaining everything. I finalized the deal over the phone and was in and out of the dealership within an hour. More
by d.sharp5703
Employees Worked With
Joshua Renyolds and Matt
May 17, 2023
Horrible place. I knew exactly what I wanted, set an appointment for that particular vehicle. I indicated on a follow up call with them that I was not interested in I knew exactly what I wanted, set an appointment for that particular vehicle. I indicated on a follow up call with them that I was not interested in anything else.. I confirmed it was available, even spoke again with the dealer Gary while on the way, only to get there after a very long drive and be told it’s not available. They wasted my time and had the audacity to think just because they got me in the door they would be able to sell me what I did not want or ask for. They had every opportunity to provide an update before I arrived but they let greed override good business sense. On top of that, they still show the car as available and jacked up the price by $1200.00 within minutes of arriving. Waste of time and gas. Poor representation and as a former car sales person myself, it’s unacceptable. More
by art1strising27
Employees Worked With
Gary, Darryl
May 17, 2023
Lindsey helped me out so much with getting my tires and oil change. Was very patient with me and answered all my questions with kindness. Lucia is always nice when I come in as well. Ryan and Hunter the gu oil change. Was very patient with me and answered all my questions with kindness. Lucia is always nice when I come in as well. Ryan and Hunter the guys who shuttled me were kind and drove carefully. More
by Shonnie
Employees Worked With
Lindsey, Lucia, Hunter and Ryan
May 05, 2023
The customer service was top notch and very understanding of situation. Provided me with the best car that fit me, my budget and my to help my credit. I am very thankful! of situation. Provided me with the best car that fit me, my budget and my to help my credit. I am very thankful! More
by crystaj12
Employees Worked With
Kevin Blevins, Customer Service
