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Al Spitzer Ford

Cuyahoga Falls, OH

4.7
616 Reviews

3737 State Road

Cuyahoga Falls, OH

44223

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Showing 616 reviews

June 08, 2018

Great I had a great experience at Al Spitzer. I wrecked my car and needed a good deal and a good car fast. Mike helped me find the car I needed and that wou More

by Macymarie15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
June 05, 2018

Great experience I was hope by Mike and key made my experience buying a car a easy one. Mike answered all of the questions I had and more and is very knowledgeable of More

by QEscape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
Jun 11, 2018 -

Al Spitzer Ford responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are happy to hear that Mike was of great service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

June 05, 2018

Photos Tried to inquire about a truck at this dealership but it had no interior photos. I am interested in the truck so I emailed asking for a photo only to More

by Cclark
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Hubbard
Jul 11, 2018 -

Al Spitzer Ford responded

thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Al Spitzer Ford. Please reach out to us at (330) 325-4195 when you can so we can address this situation directly. Thank you and have a great day.

Jul 11, 2018 -

Cclark responded

I did call as requested. Called twice and they didnt know who i was. The vehicle I looked at had a price drop twice when no one would talk to me and finally sold. Odd that the response came after the sale. Thanks but no thanks

Jul 17, 2018 -

Al Spitzer Ford responded

Cclark, we are so disappointed to learn of this situation you have described. If you’d like to discuss this matter with one of our staff members, please give us a call at (330) 325-4195 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.

Jul 17, 2018 -

Cclark responded

I think i know everything i need to just from these responses. Lets be honest, If you really wanted to talk or apologize you would email me or call me since you have my information. Instead we are talking through a website. The truck is gone anyway.

June 01, 2018

Mike's the man with the plan Came in to look at explorers and the edge. Mike showed me how much space was in the escape. He found one with all of my requirements. He had me test d More

by Djohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Gander, Mike Anderson
June 01, 2018

GREAT CUSTOMER SERVICE So I came in to look for a used car for my daughter... and Renee showed me some nice cars. she was very professional. very knowledgable and i will de More

by TRROBBINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Serino
May 31, 2018

Left with a car in about an hour! Called and reached Renee. She was helpful on the phone. We came in just to look at the car. Left an hour later with the car. Renee was helpful and no More

by Barb98765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Serino
Jun 11, 2018 -

Al Spitzer Ford responded

Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 31, 2018

This was a great experience! I stopped in and had a great experience. Renee was a great salesperson and fun to talk with. She is very nice and fun person. She is awesome and I hop More

by Zeromus1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Serino
Jun 11, 2018 -

Al Spitzer Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 30, 2018

Great experience from an experienced team With my previous car buying experiences, the salespersons have seemed very inexperienced and I often know more about they vehicle I am purchasing then More

by joe.takacs@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cross, Mike Anderson
Jun 11, 2018 -

Al Spitzer Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

May 28, 2018

Solid Renee and Aaron helped me through this important process. They were knowledgeable, professional, and highly entertaining. I spoke with representativ More

by Ace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gobble, Renee Serino
Jun 11, 2018 -

Al Spitzer Ford responded

Ace, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 24, 2018

The best experience Contacted Brian and he really knocked it out of the park. I cannot express how happy I am with how hard he worded to get me into a car. Very grateful More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cross
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